HomeMy WebLinkAbout _ 4.3(a)--Request to Increase Vertical License Counts � � �' � � �
� � � ' � �' � � ' � ` CITY OF REDDING
REPORT TO THE CITY COUNCIL
MEETING DATE: February 18, 2025 FROM: Tony Van Boekel, Chief
ITElVI NO. 4.3(a) Information Officer/IT
Director
***APPROVED BY***
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SUBJECT: 4.3(a)--Request to increase Vertical License Counts
Recommendation
Authorize the City Manager, or designee, to approve the acquisition of additional Voice over
Internet Protocol licenses, as needed, to ensure appropriate license counts for staff, ensuring
prompt and ongoing access to the City's phone system.
Fiscal Impact
There will be no budgetary fiscal impac� as the increased license coun�s will cost approximately
$7,200 this fiscal year; these costs will be absorbed by current Tnformation Technology funds.
Alternative Action
The City Council could (Council) choose to not approve this request and provide alternative
direction to staff.
Backg�ound/Analysis
On July 18, 2023, Council authorized and approved the procurement and scope of work for the
implementation of the new Voice over Internet Protocol (VoIP)phone system.
Since implementation of the new VoIP system, it has been determined that additional licenses
are needed to provide phone access to new, City of Redding staff. Additionally, there are a
selected few that have been determined to need a different license type to ensure access to proper
reporting statistics, license features, and contact center access.
Environmental Review
This is not a project defined under the California Environmental Quality Act, and no further
action is required.
Report to Redding City Council February 11,2025
Re: 4.3(a)--Request to Increase Vertical License Counts Page 2
Council Priority/City ManageN Goals
• Government of the 21st Century — `Be relevant and proactive to the opportunities and
challenges of today's residents and workforce. Anticipate the future to make better
decisions today."
Attachments
2023-07-18 Redding City Council - Full Minutes-2963
^C-9961 - Change Order No. 2 - 2024 -Vertical Communications, Inc.
^G9961 - Proposal - 2023 - Vertical Communications and 8x8
^July 18, 2023 Staff Report
246
Redding City Council, Regular Meeting
Civic Center Council Chambers
777 Cypress Avenue
Redding, CA 96001
July 18, 2023,6:00 PM
The meeting was called to order by Mayor Michael Dacquisto with the following Council
Members present: Tenessa Audette, Mark Mezzano, Jack Munns, and Julie Winter.
Also present were: City Manager Barry Tippin,Assistant City Manager Steve Bade, City Attorney
Barry E. DeWalt, City Clerk Sharlene Tipton, and Executive Assistant Erin Barnhart.
The Pledge of Allegiance to the Flag was led by Mayor Dacquisto.
The Invocation was provided by Reverend Minister Ken Ficklin, Unity Church in Redding.
PUBLIC COMMENT
Kim Moore praised Northern Valley Catholic Social Services, the manager of the Woodlands
Apartment complex located on Polk and Ellis streets in Redding, and Vice Mayar Mezzano, for
their dedication to the Woodlands Project and expressed her appreciation for their rapid response
to her electrical issues.
Susan Weiss voiced her issues with homelessness in the City of Redding and wanted to know what
actions the City Council are taking to assist.
Alex Bielecki opined that the cause of all the hate crimes occurring are the news media outlets.
CONSENT CALENDAR
The following matters were considered inclusively under the Consent Calendar and each Report
to City Council(staff report) is incorporated herein by reference:
4(a). Approve Minutes: Regular Meeting of April 4, 2023; Special Meeting—Closed Session of
June 6, 2023; Special Meeting—Closed Session of J�une 20, 2023; and Regular Meeting of
June 20, 2023.
4(b). Accept the following City of Redding Accounts Payable and Payroll Registers:
(1) Accounts Payable Register No. 23 for the period of June l, 2023, through
June 16, 2023, for a total of$13,451,216.43 for check numbers 180618 through 181108,
incl�usive,ACH Transfer numbers 19862 through 19921,incl�usive,Wire Transfer numbers
12269 through 12363 inclusive; (2) Accounts Payable Register No. 24 for the period of
June 17, 2023, through J�une 30, 2023, for a total of$11,146,759.98 for check numbers
181109 through 181417, inclusive, ACH Transfer numbers 19922 through 19968,
inclusive,Wire Transfer numbers 12364 through 12480,inclusive; (3)Payroll Register No.
25 for the period of May 28, 2023, through June 10, 2023, in the amount of$4,145,723.31.
for electronic deposit transaction numbers 586681 through 587753 and check numbers
609194 through 609225; and(4) Payroll Register No. 26 for the period of J�une 1 l, 2023,
through June 24, 2023, in the amount of$4,317,699.36 for electronic deposit transaction
numbers 587247 through 588835, and check numbers 609226 through 609275, inclusive.
SUMMARY TOTAL: $33,061,399.08.
4(c}. Accept the City of Redding Treasurer's Report for May 2023.
4(d). Accept City of Redding Proof of Cash reconciliation and ACR133 report for the month of
May 2023.
4(e). Adopt Ordinance No. 2661, an uncodi�ed ordinance of the City Council of the City of
Redding, adopting Redding Police Department Policy No. 707 to provide guidelines for
the approval, acquisition, and reporting requirements for military equipment.
07/18/2023
247
42(a). Authorize and approve the following actions: (1) approve the Consent to Assignment and
Assumption of Sublease (G3078) between Chiang Ping, also known as Peter Chu,
(Lessee/Assignor) and Yangda Pan (Assignee) for the remainder of the lease term ending
September 30, 2027; (2) authorize the Mayor to execute the Consent to Assignment and
Assumption of Sublease with the respective parties; and(3)find the action categorically
exempt from review under the California Environmental Quality Act,pursuant to Section
15301 —Existing Facilities.
4.2(b). Authorize and approve the following actions: (1) authorize the Mayor to execute a
Development Agreement with Piper Way Senior Housing LP,providing a City of Redding
Loan in an amount not-to-exceed $2,000,000 financed by the Community Development
Block Crrant Disaster Recovery Multifamily Housing Program fund for the development
of the Piper Way Senior Housing located at 3294 Piper Way; (2) authorize the City
Manager, or designee,to allocate funds and execute the necessary documents to complete
the project transaction; (3) find that entering into a Development Agreement is not
considered a project under the California Environmental Quality Act; and (4) find that
entering into a Development Agreement is exempt from review under the National
Environmental Policy Act under Title 24 CFR 58.34(a)(3).
�L.2(c). Authorize and approve the following relative to the City of Redding City Manager's Office
- Economic Development staffing for the Redding Area Bus Authority: (1) approve the
addition of one Executive Assistant I full-time position and one Account Clerk full-time
position; and (2} adopt Resolution No. 2023-063, a resolution of the City Council of the
City of Redding, approving and adopting the Sth Amendment to City Budget Resolution
No. 2023-060 appropriating $0 for the additional positions.
4.3(a). Authorize and approve the following actions relative to the scope of work for
implementation of the new Voice over Internet Protocol phone system: (1) approve
contract with Vertical Communications to design, configure, and implement a new Voice
over Internet Protocol phone system for the City of Redding; and(2) adopt Resolution No.
2023-064, a resolution of the City Council of the City of Redding, approving and adopting
the 4th Amendment to Budget Resolution No. 2023-060 appropriating $291,160 from the
Information Technology Department's reserves for costs associated with the system.
4.4(a). Authorize and approve the following relative to the City of Redding Development Services
Department-Planning Division: (1) approve the addition of a full-time Assistant Planner;
and (2) adopt Resolution No. 2023-065, a resolution of the City Council of the City of
Redding, approving and adopting the lst Amendment to City Budget Resol�ution No. 2023-
060 appropriating $105,830 to the Development Service Department - Planning Division
for the addition of a full-time Assistant Planner.
4.4(b). Authorize and approve the City of Redding Development Services Department to resume
charging the Permit Issuance Fee for mechanical,plumbing,and electrical building permits
in the total amount of$55.00 with 50 percent of the fee to be collected effective August
2023, and the remaining 50 percent(for a total of 100 percent)to be collected August 2024.
4.5(a). Authorize and approve the following related to the purchase of two bucket trucks and one-
line digger derrick flatbed for the City of Redding Electric Utility: (1) authorize the
purchase to Altec Industries, Inc. using Sourcewell contract pricing, with a net delivered
cost of$1,132,009.11, incl�uding all applicable taxes and fees; and (2) authorize the City
M�anager to approve future pricing adjustments,terms, and policy changes as needed up to
a total of$30,000.00.
4.5(b). Approve the Third Amendment to the Master Services Agreement (G5860) with Orcom
Solutions LLC dba VertexOne Business Services, the current provider of the hosted
Customer Information System billing system for all City of Redding utilities,in the amount
of$50,000 for a one-time implementation fee and variable monthly fees; and authorize the
City Manager, or designee, to execute any necessary documents and amendments to the
Master Services Agreements with Orcom Solutions, LLC.
4.6(a). Authorize and approve the following: (1) award Bid Schedule No. 5370 in the annual base
rate of $234,540 to North State Security, Inc.; and (2) authorize the City Manager, or
designee,to execute an agreement with North State Security to provide security services at
various City of Redding locations for the term of A�ugust 1, 2023, to July 31, 2025, with
the option of up to three consecutive one-year renewals.
07/18/2023
248
4.6(b). Adopt Resolution No. 2023-066, a resolution of the City Council of the City of Redding,
declaring July 2023 as Parks and Recreation Month in the City of Redding.
49(a). This item was inoved to the Regular Calendar as itein nuinber 9.6(a� at the Nequest of
Council Member Mezzano.
4.11(a).Authorize and approve the purchase of residential carts, commercial containers, lids and
roll off boxes, on an as needed basis,utilizing the Sourcewell and I-IGACBuy Cooperative
contract pricing in a total amount not-to-exceed $1,284,150 for the City of Redding Solid
Waste Utility for Fiscal Year 2023-2024 and Fiscal Year 2024-2025.
4.11(b).Accept Bid Schedule No. 5186(Job No. 4908),Ball Field Lighting Upgrades at Alta Mesa
Park, Softball Park, South City Park Kiwanis No. l, and Tiger Field, awarded to Builder
Solutions, Inc., as satisfactorily complete, with a final cost of$865,691.03.
4.11(c).Authorize and approve the following: (1) purchase of three Bioforcetech Biodryers and
associated equipment for biosolids processing at the Clear Creek Wastewater Treatment
Plant in the amount of$2,599,460; (2) authorize an additional $200,000 for taxes and fees
associated with the purchase; and(3)find the project categorically exempt from review
under the California Environmental Quality Act Guidelines, pursuant to Sections 15301 -
Existing Facilities, and 15303 -New Construction or Conversion of Small Struct�ures.
4.11(d).Authorize and approve the following: (1)make a finding that Aerator Solutions will be the
sole-source product for the upcoming Facultative Sludge Lagoon as a two-year pilot
project; and (2) authorize the purchase as proposed by the Trial and Buy Agreement
(Aerator Solutions Project Summary and Proposal) with Aerator Solutions to purchase
Lagoon Aerators for the City of Redding Stillwater Wastewater Treatment Plant for a total
price not to exceed $315,000.
4.11(e).Authorize and approve the following actions regarding allocation of awarded State of
California Active Transportation Program (ATP) grant funds and regional non-motorized
grant funds for the following projects: (1) accept ATP funds in the amount of$7,993,000
and $1,000,000 in regional non-motorized funds for a total of$8,993,000 for the Victor
Improvement Project; (2} accept ATP funds in the amount of$6,437,000, and$806,000 in
regional non-motorized funds for a total of$7,243,000, for the Butte Street Improvement
Project; and (3) adopt Resolution No. 2023-067, a resolution of the City Council of the
City of Redding, approving and adopting the 3r`� Amendment to City Budget Resolution
No. 2023-060 appropriating $16,236,000 for the two projects.
4.12(a).Approve designation of Vice Mayor Mark Mezzano as the Voting Delegate and Mayor Pro
Tempore Tenessa Audette as the Voting Delegate - Alternate to represent the City of
Redding at the League of California Cities Annual Conference to be held September 20-
22, 2023, in Sacramento, California.
4.15(a).Adopt Resolution No. 2023-068, a resolution of the City Council of the City of Redding,
effective retroactively to June 25, 2023, rescinding and superseding Resolution No. 2023-
061, to amend the Executive Management Pay-for-Performance Salary Plan in order to:
(a) add an Electric Manager- Operations classification; (b)rename the Electric Manager-
Compliance to Compliance Officer; (c) create six new Electric Program Supervisor
classifications; and (d) increase wages for the Compliance Officer, Electric Program
Supervisor- Power Production and Electric Manager-Power Production.
A MOTION WAS MADE by Council Member Audette, seconded by Council Member
Mezzano, that the foregoing items on the Consent Calendar be accepted, acknowledged,
adopted, approved, and/or authorized as recommended.
The vote:
AYES: Council Members—Audette, Mezzano, Munns, Winter, and Dacquisto
NOES: Council Members—None
ABSTAIN: Council Members—None
ABSENT: Council Members—None
Resolutions Nos. 2023-063 through 2023-068 are on file in the Office of the City Clerk.
07/18/2023
249
PUBLIC NEARING
6.1 Public I�earing-Resolution regarding Sanitary Sewer Maintenance Districts (SSMDs) Ol-
07 Hope Lane and O1-19 Seven Bridges, confirming and approving the annual assessment
for Fiscal Year 2023-24.
Public Works Director Chuck Aukland summarized the report to City Council (staff
report), incorporated herein by reference.
The hour of 6:19 p.m. having arrived, Mayor Dacquisto opened the Public Hearing.
Mayor Dacquisto determined that no one present wished to address this matter and closed
the Public Hearing.
The Af�davit of Publication-Notice of Public �Iearing is on file in the Of�ce of the City
Clerk.
A MOTION WAS MADE by Council Member Mezzano, seconded by Council Member
Audette, to adopt Resolution No. 2023-069, a resolution of the City Council of the City of
Redding, confirming the map of the assessment district as contained in the Engineer's
Reports for SSMD 01-07 and SSMD O1-19; and approving and confirming the annual
assessments and ordering the levy amounts shown for Fiscal Year 2023-24 pursuant to the
Improvement Act of 191 l, Chapter 26,Maintenance Districts, Streets and�Iighways Code
Section 5820, et seq.
The Vote:
AYES: Council Members-Audette, Mezzano, Munns, Winter, and Dacquisto
NOES: Council Members-None
ABSTAIN: Council Members-None
ABSENT: Council Members-None
Resolution No. 2023-069 is on �le in the Office of the City Clerk.
6.2 Public Hearings-Resolutions regarding Landscape Maintenance Districts(LMDs)Annual
Assessments for Fiscal Year 2023-24.
Assistant Community Services Director Joey Forseth-Deshais summarized the report to
City Council (staff report}, incorporated herein by reference.
The hour of 6:22 p.m. having arrived, Mayor Dacquisto opened the Public Hearing.
Mayor Dacquisto determined that no one present wished to address this matter and closed
the Public Hearing.
The Affidavit of Publication-Notice of Public I�earing is on file in the Office of the City
Clerk
A MOTION WAS MADE by Council Member Audette, seconded by Council Member
Mezzano, to: (1) adopt Resolution No. 2023-070, a resol�ution of the City Council of the
City of Redding,relative to LMDs A, B, and C: (a) confirming the maps of the assessment
districts as contained in the Engineer's Report for Fiscal Year 2023-24 for LMDs A, B,
and C; and(b) approving and confirming annual assessments and levy amounts shown for
Fiscal Year 2023-24 pursuant to the Landscaping and Lighting Act of 1972; and (2) adopt
Resolution No. 2023-071, a resolution of the City Council of the City of Redding,: (a)
confirming the maps of the assessment districts as contained in the Engineer's Reports for
LMDs D, E, F, G, II, Hl, J, K, L, M, N, O, P, Q, R, S, Sl, T, U, V, W, O1-06, 02-06, 03-
06, 04-06, OS-06, 06-06, 07-06, 08-06, 09-06, 11-06, O1-07, 02-07, 02-09, 03-09, O1-ll,
02-11, 03-11, 01-13, 02-14, 03-14, 01-15, 02-16, 03-16, O1-17, O1-19, 02-19, O1-20 and
O1-22; and(b) approving and confirming annual assessments and levy amounts shown for
Fiscal Year 2023-24 pursuant to the Landscaping and Lighting Act of 1972.
The Vote:
AYES: Council Members-Audette, Mezzano,Munns, Winter, and Dacquisto
NOES: Council Members-None
ABSTAIN: Council Members-None
ABSENT: Council Members-None
Resolution Nos. 2023-070 and 2023-0'71 are on file in the Office of the City Clerk.
07/18/2023
250
REGULAR CALENDAR: REPORTS & COMM[TNICATIONS OF DEPARTMENTS
BOARDS COMMISSIONS AND COMMITTEES
9.1(a). Appointment- Sharlene Tipton as City Clerk for the City of Redding.
City Manager Barry Tippin summarized the Report to City Council (staff report),
incorporated herein by reference.
A discussion amongst the Council ensued.
A MOTION WAS MADE by Council Member Winter, seconded by Council Member
Munns, to appoint Sharlene Tipton as the City Clerk to fill the unexpired term of former
City Clerk Pamela Mize to November 2026. The Vote: Unanimous Ayes.
9.1(b). Appointment- two members of the Council to craft a letter to the Shasta County Board of
Supervisors regarding increased election costs.
City Manager Tippin highlighted the Report to the City Council(staff report),incorporated
herein by reference.
The following spoke in favor: Richard Christoph, Kim Moore, Gary Oxley, Jeff Gorder,
Susanne Baremore, Stephanie Taylor, Steve Kohn, and Nick Gardner.
The following spoke in opposition: Patrick Jones, Terry Rapoza, and Laura Hobbs.
A discussion amongst the Council ensued.
A MOTION WAS MADE by Council Member Winter, seconded by Council Member
Munns, to: (1) accept the report regarding the expected increase to the cost of municipal
elections; (2)appoint Council Members Mark Mezzano and Julie Winter to work with staff
to craft a letter for submission to the Shasta County Board of Supervisors regarding the
increased costs for consideration by the Council at a fut�ure Council meeting.
The Vote:
AYES: Council Members—Audette, Mezzano, Munns, and Winter,
NOES: Council Members—Dacquisto
ABSTAIN: Council Members—None
ABSENT: Council Members—None
9.5(c). Construction Services Contract with Basin Enterprises - electric utility construction
services.
Electric Utility Director Nick Zettel provided an overview of the Report to City Council
(staff report) and provided a PowerPoint presentation, both incorporated herein by
reference.
A discussion amongst the Council ensued.
A MOTION WAS MADE by Council Member Winter, seconded by Council Member
Mezzano, to: (1) approve the Construction Services Contract with Basin Enterprises for a
two-year term in the amount of $11,000,000 for Electric Utility Line Construction
Services; and(2) authorize the City Manager, or designee, to approve project construction
change orders up to, and not to exceed, $2,200,000 (20 percent of the contract amount).
The Vote: Unanimous Ayes.
99(a). Item rraoved to the Regular� Calenda�frorra the Consent Calendar�Item No. 49(a) at the
request of Council Member Mezzano.
Financial contributions—Shasta County Attorney's Office Zogg Fire Civil Prosecution.
Police Chief Bill Schueller provided an overview of the Report to City Council (staff
report) incorporated herein by reference.
City Manager Tippin explained the breakdown of the settlement and stated the funds should
be received by October pending review of the settlement agreement.
A discussion amongst the Council ensued.
07/18/2023
251
A MOTION WAS MADE by Council Member Mezzano, seconded by Council Member
M�unns, to: (1) accept $4,050,000 in financial contributions related to the Shasta County
District Attorney's Office Zogg Fire Civil Prosecution - $3,550,000 for the Redding Fire
Department and $500,000 for the Redding Police Department; (2) adopt Resol�ution No.
2023-072, a resolution of the City Council of the City of Redding approving and adopting
the 2"d Amendment to Budget Resolution No. 2023-060 appropriating $558,930 and
approving an additional full-time Fire Inspector for the Redding Fire Department; and(3)
authorize the City Manager, or designee, to appropriate the remaining funds as necessary
and execute any associated agreement necessary for receipt of the funds.
The Vote:
AYES: Council Members—Audette, Mezzano, Munns, Winter, and Dacquisto
NOES: Council Members—None
ABSTAIN: Council Members—None
ABSENT: Council Members—None
Resolution No. 2023-072 is on file in the Office of the City Clerk.
9.11(fj.Ordinance -update Redding Municipal Code (RMC) Chapter 14.16 (Sewers).
Municipal Utilities —Wastewater Manager Josh Vandiver summarized the Report to City
Council(staff report) and provided a PowerPoint presentation,both incorporated herein by
reference.
A MOTION WAS MADE by Council Member Mezzano, seconded by Council Member
Munns, to; (1) offer Ordinance No. 2662, an ordinance of the City Council of the City of
Redding, amending RMC Title 14 (U�tilities), Chapter 14.16 (Sewers) amending Section
1416.246, amending Section 14.16.300, amending Section 1416.340, amending Section
14.16.350, and amending Section 14.16.560 for first reading by title only, and waive the
full reading; (2) direct the City Attorney to prepare, and the City Clerk to publish a
summary of the ordinance according to law; and (3) find that the action is exempt from
environmental review under the California Environmental Quality Act pursuant to 14 CCR
15601(b)(3) (Common Sense Exemption).
The Vote:
AYES: Council Members—Audette, Mezzano, Munns, Winter, and Dacquisto
NOES: Council Members—None
ABSTAIN: Council Members—None
ABSENT: Council Members—None
City Attorney DeWalt read Ordinance No. 2662 by title only and is on file in the Office of
the City Clerk.
9.11(g).City of Redding Water Utility Master Plan 2023.
Municipal Utilities—Water Manager Josh Watkins summarized the Report to City Council
(staff report) and provided a PowerPoint presentation, both incorporated herein by
reference.
A discussion amongst the Council ensued.
A MOTION WAS MADE by Council Member Winter, seconded by Council Member
Mezzano, to: (1) accept the Water Utility Master Plan 2023; and(2) find that the action is
statutorily exempt from review under the California Environmental Quality Act
Guidelines,pursuant to Section 15262-Feasibility and Planning St�udies.
The Vote: Unanimous Ayes
9.15(b).Resolution - Successor Memorandum of Understanding and salary exhibits with
International Association of Firefighters (IAFF).
Director of Personnel Kari Kibler summarized the Report to City Council (staff report),
incorporated herein by reference.
A discussion amongst the Council ensued.
07/18/2023
252
A 1VIOTION WAS 1VIADE by Council Member Audette, seconded by Council Member
Winter, to adopt Resolution No. 2023-073, a resol�ution of the City Council of the City of
Redding, approving the successor M�emorandum of Understanding with IAFF for an 18-
month term ending December 31, 2024; and approving amendments to the IAFF Schedule
of Wage Rates effective July 9, 2023.
The Vote:
AYES: Council Members—Audette, Mezzano, Munns, and Winter,
NOES: Council Members—Dacquisto
ABSTAIN: Council Members—None
ABSENT: Council Members—None
Resolution No. 2023-073 is on file in the Office of the City Clerk.
SUGGESTIONS FROM COUNCIL MEMBERS RELATIVE TO POTENTIAL TOPICS FOR
FUTURE CITY COUNCIL MEETINGS
At Council Member Audette's suggestion, a consensus of the Council directed staff to contact the
County of Shasta Sheriff Michael Johnson to: (1)begin the dialogue regarding potential utilization
of the Susanville State Prison following its closure as a place to house Shasta and surrounding
Counties' long-term inmates; (2) evaluate the legalities and costs to create a strategy/feasibility
study; and(3)return to Council for consideration at a future Council meeting.
ADJOURNMENT
There being no further business, at the hour of 7:59 p.m. Mayor Dacquisto declared the meeting
adjourned.
APPROVED:
Michael Dacquisto, Mayor
ATTEST:
Sharlene Tipton, City Clerk
07/18/2023
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I understand there may be additianal charges for added product or changes to this order.Upon acceptance ofthis
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, SHARLE�IE TIPTON, Gety lerk �ssost�.nt Git}f A��rney
C I T Y O F CITY OF REDDING
" '� 777 Cypress Avenue, Redding, CA 96001
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� ;;;�,' PO BOX 496071, Redding, CA 96049-6071
C A L i F� O ;=R -1�1;=1�%A � �'� cityofre�dding.org
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SHARLENE TIPTON,CITY CLERK
530.225.4447
530.225:4463 FAX
July 25,2023
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Proposal and �Statem�i������'�`Wo��?�t����'`�ai1c�' t�{���ween the� City of Redding and� Vertical
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Proposal and Statement of Work for City of Redding Page-2
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Proposal and Statement of UVork for City of Redding Page-3
The Vertical Process
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Proposal and Statement of Work for City of Redding Page-4
Statement of Work Overview
Outfined in the following pages, hereafter referred to as the Statement of Work(SOW),is a clear description of the
services that Vertical will provide to City of Redding according to the implementation guidelines set forth in this SOW.
Within this SdW,clear guidelines are also defined as to what City of Redding's roles and responsibilities are to ensure a
successful implementation. Vertical will work closely with City of Redding to resolve any implementation issues and to
accommodate any changes that need to be made to this SOW.
General Implementation ���4�elines
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To ensure a successful impler,r��t�$����t'�'��'��i�';�chedule of Equipment and Services attached below,Vertica(has defined
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Over the years,�;���cal has a proven history of implementing communications solutions of all sizes and levels of
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complexity and h����'�f�►�l��r ����d its ser��,����s��,�tnngs�to ensure�our deployments�are painless and straight
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�process�s�a�nd environment.This is,���,�cially crucial��fen executed across multiple�sites and networks.
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V�rtical recognizes thaC all our�cu���ers have thei���'��n uniq��set of practices and�tethnology.l'h��Vertical�
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im�plementationteam will seek�to �,t���xuer thes��,�t����aaes a��c�hgn our solution with themsoyou c�n realize
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the full�potential of your investment.''�������'t���Fi to se�„�����1����,�!�works because everyone�is functioning as
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To strengthen this,we strive to ensure that th{���}�'��'�lertical-caliber'k�"�';�tand��4�is, quafity and processes are
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Roles, Responsibility and Requirement agr'���i°`�"ents to����,�,�t,��y���tall you�"���ution properly�and efficiently.
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Once City of Redding has signed this SOW,Vertical will pro���ir���'����'"�duling Vertical resources to begin the
single-phase implementation (unless otherwise specified as mu�fi�=phase). Prior to the start of the
implementation,Vertical will meet with representatives from City of Redding to develop an Implementation
Plan with key milestones for the implementation.
Product Configuration
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C O M M U v I.G p T t O N 5
Proposal and Statement of UUork for City of Redding Page-5
Vertical will provide Certified Engineersto perform all work under this SOW to complywith manufacturers
recommended implementation procedures and will, prior to cut-over, perform standard test procedures to
ensure equipment operates according to manufacturers published specifications.
Completion of Services
Cut-over will occur once Vertical nas completed the implementation per the lmplementation Plan.
Vertical is not responsible for the removal,disposal and cleanup of all existing cable,telephony and associated
equipment. City of Redding Corp can request that Vertical provide this service prior to cut-over at an additional
�cost to�City bf Redding ��,j��� �,J �t�!s�`it�_�t�t
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Proposal and Statement of Work for City of Redding Page-6
Services and Deliverables - Vertical Communications, Inc.
Dutlined below is a complete description of all services that will be provided by Vertical. All services are based on the
Schedule of Equipment and Services attached below in this SOW.
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Proposal and Statement of Work for City of Redding Page-7
8x8 Hosted Quote
Date: 6/26/2023
Prepared Fors Amber Edenburn
Company Name: City of Redding
Phone: 530-225-4135
E-maiL• aedenburn@ci.redding.ca.us
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agrees that your sales agent will be acting or�your b��ialf on al�������`���noving�;��j��`services to Vertical
Communications and account maintenance. Further, City of Redding certifies the�,y���ie read the;��stomer Critical
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Notification Concerning Emergency�Services�(E911) at the�bottom ofthis docum���� ,,f,����s � ��'�
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Signature y�� ,}��,}l,lt ��t.
_ � � ,,.
Name MICHAEL DACQUISTO
Title MAYOR
Company Name City of Redding
Date b/26/2023
Service Address 777 CypressAvenue
City,State,Zipcode Redding,CA 96001
ATTEST: ,...�.�.:
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SHARLENE TIPT
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ON, CITY CLERK `��� ���� � 9q �
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Proposal and Statement of Work for City of Redding Page-8
City of Reddin� -Bill of Materials /Itemized Equipment List with Pricing
_
MONTHLY RECURRING COSTS
Citv of Reddin�CA City of Redding CA:
� uanti Description Part# Price(Unit); Price(Extended)
8X8 UCaaS SOLUTION USER UCENSES-RECURRING CHARGES
689 X1 User(Desk/Soft/Mobile Phone)includes DID VOSVCO21Er01E $4.90 $6,821.10
49 X2 User{Desk/Soft/Mobile Phone+E-Fax) includes DID VOSVCO216-02E $18.90 $926.10
4 X4 User(All Features inXl&X2+Reporting)includes DID VOSVCO216-04E ` $39.90 $159.60
_
17 X7 User(Contact Center,Multi-Channel)includes DID VOSVCO216-07E ` $125.00 $2,125.00
42.Call RecordingStorage Expans�Q��X1 X4)to 130days VOSVCO225-02 $1.50 $63.00:
280'AdditidnalDlDs 1,,,'��t,�1',�Fr,';}it}'�,�'t��� � VOSVCO209-016� . $0.90�� $252�.00�
1 DomesticToll-Fre�t t���' ���'�`'�` f � � ��">;���f�t ��VOSVCO210-01 $5.00� $5.00�
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`'��'„'� ,4,',t� 8x8 UCaaS User Lit�nses�Monthly��Sub7otal �� �$10,351.�
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_ ar�'�i�ls.��' ',dt��,j�. � plus applicable taxes/fees�
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ONE-TIME COSTS � '�
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VERTICAL PROSERVICES-IM��������I,�� /��,C�`��,`tl` ,
�t ��INST
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Description:includes PMP-certified Pr't�'t��t'`i�'(�na er y �,��ir'Tn-ke Rerf'� esi n;Pro rammin ,Porting�and Training
, r �: < <� ,
748 Implementation-AlI X-Series Licen��� Y ���8UCINSg g $44.90 $33,585.20
1 Toll-Free Porting �����t�x' ��'��i/tPL_TF� $25.� $25.��
�y 7r 4 f� �
��� 1�On-Site Visit Charge�(�incl:�Travel,3�1`�;�r Site Visit) f t,}a��j��/8TRW��� ,4 �$3,920.00� $3,920A0��
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', ;��{l,{`�z,,�tF,1��,�t'}ty �{,'j�'t,�'�`i��,�1#�ro�Services�SubTotal �$37,530.20
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PRICING STATEMENT:Th�total priring shown r��resents the wt�l���'the prap�sed��i��pe�of work�ar�d is quoted as"not to�
, �
exceed", The price(s)submitted include all time,matenals,���j���i other projecte�{t�+�sts necessary to fully complete the entire
proposaf,All ancillary costs,overhead,and profit are inclu�����t{���Pricing and����i�orpo�°���I into the cost proposal as"fixed"
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costs.No additional costs are anti�ipated�unless a�mu�������gre����t�on cha, ;�;'��t���e�pro�����s signed.
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Proposal and Statement of Work for City of Redding Page-9
UCaaS/CCaaS SYSTEM HARDWARE
700 Poly Edge E4001P Phone 2200-87835-025 $215.00 $15b,500.00
70 Poly Edge E Expansion Module(Sidecar) 2200-87020-025 $309.00 $21,630.00
22,PolyTrioC60ConferencePhone 2200-86240-025 $995.00: $21,890.00,
20 1-PortATA(Obihai OBi300) 2200-49530-00L $75.00 $1,500.00
Hardware SubTotal $195,520.00
plus applicable tax/shipping
ANALOG RECORDfNG"SYSTEM
1�Hansen Analog Call Recording System, 16-ports or Less HANSEN-16 $9,855.00 $9,855.00
4 Software Assurance,4Additional Years SWAS-16-lYR $1,490.00 $5,960.00
1 Pro Services Installation(plus applicable travel) PS-INST $2,970.00 $2,970.00
„
t #�7 r t Hardware SubTotal $18,785.D0
1� �
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4�4j,t��� �,4y", � z�,�� � plusapplicabletax/shipping/trevel
s} �� �r i1j rrr:5�7
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. ���i��f fr�` }�$ 2 l' .
CRASH PHONE SYSTEM t;�ttz"�s z t}�
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1 1P6K Commun�'����n/Notification 5erver���,�t UPS VC-VE603i�i $I4,�$0.00 $14,58�.i70
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3,VE80046R CB`���d IPAudia Port Rack-Mc�����-CB VGVAL-MISC $945.00 $2,835.00
� 3�VL-CON�F-44�;���ConferenceBridge �;'�{' VGVAL-MISC �$1,195.00 $3,585.00'
4:VE8011AR CB����l,e IP FXS Port Rack-Mount CB VC-VAL-MISC $855.00 $3,420.00�
�' �4k
3'Networked Inpc��,t���Relay Mod�le(Rack Mount� VC-VE8048AR $570.00 $1,710.00
�`��fas tt'� i t t t t t 7t �
2 VE8021AR-CB Sing���t�£������i��ck M����,,,��������t���F� VC-VAL-MISC $765.00 �$1,530.00
2 VE8001AR-CB��Single IP l�'Ui��r�`�'ort,Ra��{�����i'nt-CB� `}r���`t VC VAL-MISC �$'765.00 $1,530A(��
2�Auxiliary�ftelay Unit ' {;,z�'` ';rt,�C-V-9955 �$135.00� $270.00�
�4,Digital Power Supply� ,,�'�`�`3' ��`�,��GVP-324D� $49.00� $196.00�
2`RG-10A Ring Booster ,'}����� �y�t�`r{�/C VAL�1�lIISC �$540.00� $1,080.00
�16�VaIcomTechnicalSupport5ervices����'n�oteJ fJ���,�;{ VETS}S'1�4yt}i' �$300.00 �$4,800.00�
1�Ve�rtical Pro Services Installation(plus`��'�������t��`';����el) P�C���,r ,�,t��� $3,785.00�� $3,785�.00�
t�f v,eiufSF 1 .} .` �
_., $ t l �
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,�t,>`�t�� {,'{�3,ardware�SubTotal $39,321.00
j$ t t i
�5�7 l{.�is` r1�'{ " plus applicable tax/shipping/travel
� � ��r F.fi i lj� ._ :
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AGREEMENT N01`�'S: � `�� �"�' � �} `
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-License and Hardware item pricing will be guarant���for the�'+��'���,�����greeme�;�s`}'
t ��� �a,N�
-Hardware can be returned within 60 days of projecf cutover, withm the follow�ng,����meters
-Unopened items can be retumed in�any quantity with no fees ,{,�'�� t,,t��4�lr�jt=tl��
4 a �,��r � r� .,,E,r.
-Opened items can be rerurned up to 50%of rotal units delivered but w������t��{��'+��restocking fee of 35%of
the purchase�price each �y<<7 y,�;�,t�� s�§';,�`.,t�� ` �
-Monthly Recurring Items will startbilling upan usage. A prorated r����`�z���"�y�e`sent with pricing beginning upon usage.
-Vertical�Pro Services will be bi/led upon completion of project. ���� '`��`�`'� �
-Hardware requires 50%up front payment with remaining balance due upon delivery.
� ��M a�����SL
Proposal and Statement of Work for City of Redding Page- 10
CRITICAL CU5TOMER NOTIFICATION ("CCN")
As a user of VaIP Based Services,you may,r�n occasion,have reason to dial Emergency Services or`911'.Please be
advised.
EMERGENCY SERVICES OR '911`MAY NOT BE ACCESSIBLE FROM YOUR VOIP SERVICE UNDER CERTAIN CIRCUMSTANCES,
INCLUDING BUT NOT LIMITED T0:
• A POWER FAILURE OR SOME OTHER TYPE OF FAILURE OFTHE VOIP DEVICE OR ASSOCIATED EQUPIMENT.
� A FAILURE OR CONGES710N OF THE DATA CONNECTION (SUCH AS DSL CONNECTIONS)OR ASSOCIATED
EQUIPMENT PROVIDED BY YOUR DATA SERVICE PROVIDER.
�•� �A FAILUR��OR�CONGES71�l�1t��,;t��VOIP NEl`WORK�PROVIDING YOUR VOIP S�RVICE,THE PUBLIC SWITHCEb
T�LEPHOIVE NETWOf��,�'���`'�'�,`�'��,������ERVIGE PROVIDER'S NE7WORK�OR THE �MERGENCY SERVICES
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NETWORK. �� t{s������ � ��� r�5
�•� THE USE�OF THEt����fICE�OUl'SIDE 7HE���I�TIN�EN7AL USA
• SHOULD YOU F����� MOVED THE VOIP D��11`�f, DELAYED IN PROVIDING OR FAILED 70 PROVIDE ACCURATE
LOCATION IN����IIATION TO YOUR SER�L���PROVIDER,OR THE INFORMATION YOU HAVE PROVIDED HAS NOT
BEEN UPDAT��'`��'YOUR SERVICE PROVIf�'��,OR 1S INACCURATE.
��• THE SERVICE Ni��`j�EEN DISCONNECTED ORSUSPENDED FOR�NON-PAYMENT(7R FOR�ANY���OTWER�REASON.�
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FURTHER, IN SOME INSTANCES YO}UR 911 SE�����MAY BE'��;,�`���TED TO TRAbITIONAL 911 SERV►CE RATHER THAN
ENHANCED 911 (OR 'E-911'). WITH E-911�{�tJ`�t ADDRESS AI��{�ALLBACK INFORMATION IS AUTOMATICALLY PROVIDED
�70�THE EMERGENCY SERVICES SYSTEMS ��r�� 911 SERVICE I�3 ��T AVAILABLE IN�YOUR AREA OR AT THE TIME OF YOUR
� ,�_
911 CALL,THEN,THESYST�M MAY DE�'AU���'�0 TRADiI'IQ�J� ,��'�11 SE���;�E AND�YOU MAY BE REQUIRED TO VERBALLY�
INFORM THE 9T1 CALL TAKER OR EMERGEN�)� y[�' ���'��`�SF Y04rl�t��l��;�S AND PHONE NUMBER.
{t'i �t'1}�����Y I{i.� 1 j� t1�4.{tif k UIt t a�i.13�!}
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CALLBACK FRON1�THE EME�RGENCY SERVICE5 MAY ALSO FAI�S���ER�CERTAIN�CUMSTANCES�INCLU6I�NG, BUT�NOT�
LIMITED TO: �C �Y`it`��fi 4}';r�i
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(t ti}t� 3: t zl �k{�� i
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• THE USE OF CALL FORWARDING, CALL RE[����;�ION�#��#��.Q�I,�l��'��1�VICE�;�,t1,
• SHOULD 7HE EMERGENCY CALLBACK NUM�'�R BE CON�I��CJ'����'� RING����tis�7NE AT A DIFFERENT LOCATION
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THAN YOUR VOIP DEVICE�. 't;t�f;���� ��
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WE HAVE PROVIDED YOU WITH A WARNING LABEL(BELOWJ.PLEASE PROMIN���`�Y,��'�����THIS LABEL ON YOUR WOIP
DEVICE,ANY PHONE THAT MAY BE CONENCTED(EITWER DIRECTY 01�`�NDRIE�����r;��'��HE VOIP DEVICE,AND AT OTHER
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PROMINENT LOCATIONS AT,4LL CORPORATE LO�CATIONS UTILIZIN��i���;�r���Y��"'�ERVICE �BYSIGNING THIS�AGREEMENT
YOU ACKNOWLEDGE THAT YOU ACCEPT FULL RESPONSIBILITY FOR THE DISTRIBUTION OF COPIES OF THE WARNING
LABELS TO THE APPROPRIA7E bEVICES,
FURYHER,AT ALL CORPORATE LOCATIONS UTILIZING THIS VOIP SERVICE,YOU ARE HEREBY ADVISED TO TAKE ALL
MEANS POSSIBLE TO ENSURE THAT EMPLOYEES, GUES7S,AND ANY OTHER PERSONNEL THAT MAY UTIIIZE TME VOIP
DEVICE/SERVICES ARE AWARE OF THE LIMITATIONS OFTHE EMERGENCY SERVICES IN ACCORDANCE WITH THIS
CUSTOMER NOTIFICATION,AND ARE MADE AWARE OF THE ALTERNATIVE METHODS OF ACCESSING 911 SERVICES IN
7HE EVEN7 OF A FAILURE Of THE VOIP SERVICE.
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Proposai and Statement of Work for City of Redding Page- 11
Please print this 911 Warning label for use on any publiclyaccessible phones—
WARMING:911 senrice may be limited on your V�P Service.
Vace Service,inciuding 911,vri{1 func6on drfferently or not at ail:
• During an etecUical pov�er or broadbarM provider outage ar other failure of the VoiP device or data neh��o�k cormection,ind�i�
congesGon ot[he data nEtvrork,
• Ii yaa have moved U►e VoiP derrice,or if you are using tfie service outside oi the conUnental USA.
911�AND EMERGENCY SERVICES N(�TI��£
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BY SIGNING BELOW, CUSTG�����`[�CKNOWL������ND INDICA7E5 THAT IT HAS REVIEWED THE NOTICE RELATED TO 911
AND EMERGENCY�SERVI���t���`httqs://www.Sx�'��,�n�terms-and-conditions/911-notice
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Vertical Commurnca���t�s,Inc. t;f,x{�ity of Redding
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Authorized�Representa��,���4, z Authorized��Representative
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Proposal and Statement of Work for City of Redding Page- 12
Investment
We propose hereby to furnish labor-complete in accordance with above specifications—based on the investment
option selected.
All material is guaranteed to be as specified. All work"to be completed in a workmanlike manner according to standard
practices. Any alteration or deviation from above specifications involving ext�a costs will be executed only upon written
orders,and will become an extra charge over and above the estimate. All agreements are contingent upon strikes,
accidents,or delays beyond our control. Owner must carry fire,tornado and other necessary insurance. Our workers
are fully covered by Workman's Compensation Insurance.
We will have a security intere��}��Yt,�t���`j}�`�t��{�,'���?:�lucts and related items (which shafl remain personal property and not
become fixtures) sold and yr'��,�;��'t�'to secure'�'�i�,�ayments by Customer to us�of the Purchase Price and any extra
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charges�due us�. ���r{tlrt`'� '�`{`�
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Acceptance of Propo���'�;j'The above prices,specr���tions and conditions are satisfactory and are hereby accepted. You
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are authorized to do t��;�ork asspecified. Paym��t will be made as outlined above.
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C�USTOMER wilF be prov���,�t� manufa�urer's warrar�ty which extends for��the life of the initial�Cloud services��term
contract. This�warranty is n�,��,`���,�}t�r�n ex��������'`���y�contract unless explicitly authorized in writing by Vertical
Communications or via Suppor#'�I��i>=j��reem���,f���eller��,�}�ustomers of Reseller shall be required to obtain
authorization from Vertical Communication���f,d`��um any Eq�� ',`�,ent. Verticaf Communications�will provide repta�cemenY
Equipment only if the Equipment is deeme�,��,'fie defective ar��,�overed under the warranty. Vertical Communications will
not cover replacement for lost, stolen or m���ied Equipment$���''��iipment returned by Reseller and Customers of Reseller
that is�not covered under warranty may be���sed by Verti�����mmuna��,ations, and Reseller and Customers of�Reseller�
will be responsible to pay retum shipping cl�� �s `�`�r#x 3 s,�'{r j
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Vertical Communications,Inc. City of#��;��i�ng }�,���;
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�,,.���.... ���� l� C___— MICHAEL DACQUISTO � `k;�,`�' � '`f
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ATTEST:
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SHARLENE TIPTON, CITY CLERK �� ���� �fi � � ---
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Proposal and Statement of VUork for City of Redding Page- 13
Key Requirements - City of Redding
Vertical has defined below key requirements for City ofRedding to ensure successfuf implementation perthe Schedule
of Equipment and Services. They are as follows:
Access to City of Redding Site
City of Redding will provide full access to afl of City of Redding's premises as needed by Vertical to perform its
responsibilities under this SOW. Any refusal of access shalF relieve Vertical of its obligatians as outlined in this SOW
and the implementation schec���}$��,��t�4�1 be revised to reflect the delay. City of Redding will also provide a suitable
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work�area�for Vertical per����`�'���1�!���` �1',?�� '�s�;f�
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Implementatior�i{��ntact '{f'flj�
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City of Redding wiI�C4���ign an implementation contact within City of Redding for Vertical to contact during the entire
implementation ph'�'���{�4 Alnng with the implementation�contact,City of Redding will also provide Vertical with
access any Informatioi�,��`�����������;) profe�����C����thin City of Redding who are�able�to make��decisions
rega�rding key LAN/WAN�`�����������ssue,��t��'�'jf,.,� {z�'}s ,z
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Building Requirements "' '' '' ``5`��f
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In order to ensure the building is suitable��V`4t���1�����ment��}���E;���'��,'��>�n this SOW,Vertical requires the
fallowing building conditions to be met by City of Reddm����'I�f��ese condi���t,s are not met,Vertical is not
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responsible for any delays in th�e implementation sch��(�,�'�'nd is also not�'��ponsible for any additional costs
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incurred to ensure the building is suitable for msta�����st' �j� j'�� `
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Cable lnstallation Requirements "`"` �` ''�" `
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City of Redding will ensure alt cabling infrastructure(including but not limi���Qz{���iw�����,floor ducts, overhead
1�� � t, . � .
troughs,floor access,drilling holes, monuments, moving equip��nt and,��`���i���,``etc)issuitable for the installation
�s'� 4 '� t r t,,�,�•
of cabfe necessary for the implementation outlined in this SOV�;������,���"�tding�is responsible for any�additional
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coststhat may be incurred for the supply and installation of any infrastructure that is required for the cable
installatian. It is assumed that any existing cable ducts,troughs and/or conduits have sufficient space remaining to
install new cabling as required for this implementation.
Asbestos Removal
Cityof Redding must identifyasbestos contaminated areas prior to implementation. Vertical will ceaseany further
work in any areasthat Vertical discovers any unknown asbestos while working on the premises. Vertical will not
�`� ��9� ��
C O 4 M 11 N I C A i t O N 5
Proposal and Statement of Work for City of Redding Page- 14
continue the work until the asbestos is removed and the area is considered environmentally safe to work. Vertical
will not be responsible for any impact to the implementation schedule as a result. Changes to the schedule will be
made by Vertical and communicated to City of Redding.
Power and Environmental Specifications
Vertical wilf provide City of Redding with the necessary power and environmental specifications published by the
equipment manufacturer. It is assumed by Vertical that City of Redding has adhered to these specifications as well
as any local electrical code requirements. City of Reddingwill provide power to purchased equipment through an
adequate number of circuits provisioned according to the equipment manufacturer's specifications. If City of
Redding has�not met the ab����``������� �Jdmg will assume responsibility for the�cost to supply and�install�any�
infrastructure required t������i'i'i�mo�a��,����ublished specifications.Vertical�recommends the�installation of�a UPS
providing�60 mmute���'�1���'ndby power. In"��'���,�tion of power conditioning/surge suppression devices for all
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equipme�nt is�highl������5mmen�ded. 't£� ,,�
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If available,City of Redc�i��k�;�'���;����r��Ver�,����},��������Qd,complete and accurate current floor plans that identify"
�the�placement of all desktop de�vices,vaa��`���'��'`ilbox us��t��d PCs. If City of Redding requestsgeneration��of
�, � � ,t �
required floor plans by Vertical,Vertic��'��"f provide City���edding with additional quote for�these services��.�
74 ),f� ti;t Yk'�
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Cab/e Plant and Cross Conni"��;���� r ;�}7`J j,,`�{�;�t+tjs} t{f
i1�tSt s it .7 l� � �ili; Y. r��,rl}Iff �
� t .�?r3�1.��N',x�'�� � t��}f S", .�„i 4�}};tt t i �
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City of Redding's existing cable plant should conform ta��'�'�1A-T5686 or�'1��CSA standards and follow accepted
l7 „, ;
�wiring practices. Failure of the cable plant to meet�t����ai�tmum accepta,���;�'equirements may result in a delayed�
� � ��
cutover�and/or additional pxpense. City of Redd���',�iifl���►vide Vertical���4'���a co,#���wLete set of up-to-date cable�
}� r+�tit ^i � tvl�,tt. �ut.
records. Should these cable records be inaccut;������r un����#�,1�����C���'�tmay r���{�`�re the purchase of cable"Tone
�&Testing." Current cable plant and cross�connec�``E�records wil'1��?i�����rated fr��"��i�e tone and testing procedure.
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Nefinrork Services Verification & Liaison {j�;��1' 4r'i"';�''J�'{'
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All network service relating requirements will be assumed by City��a�z���'�+�ingto include the ordering and delivery
acceptance of any required network services(unless otherwise requested byCity of Redding.) A delivery date for
any new network services to be performed will be documented in the Project Plan once agreed to by all parties
(Network Provider, City of Redding and Vertical).
Vertical requires up to date Network Service Provider records to include information regarding existing network
services and City ofRedding site and any planned services with expected delivery dates. Ifthese records are not
accurate and Vertical needs to then verify and document existing network services,Vertical will provide an
additional quote to City of Redding for these additionaf charges prior to proceeding with the implementation.
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<O M 41�H�C P T a. i 5
Proposal and Statement of Work for City of Redding Page-15
Receipt Of Equipment
Vertica(wilf coordinate equipment delivery with City of Redding based on a mutually agreed delivery schedule for all
equipment,noting that equipment may be scheduled to arrive on various dates.Once the equipment has arrived at
City of Reddingsite,Vertical and City of Redding will do an inspection and inventory of all delivered equipment. Any
issues will be documented by Vertical. To confirm receipt of all equipment,Vertical will provide at time of delivery a
Notice of Equipment Delivery(NED)form which will be signed by the designated contactsfor City of Redding and
Vertical provided there are no issues with the delivery.
Any speciaf access requirements needed to accommodate the delivery are to be made by City of Redding. Any costs
incurred for required building alterations relating to the equipment installation outlined in this SOW are the
� t fr
responsibility�of�City�of Re��������s,�,�r�;t��l ,;� t{�,
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Once the equipment������s nn City of Redd�`���ite,City of Redding is responsible for all the equipment and for
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providing secure st�����for the equipment f,s�tz,,f
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Training J�, ,$t
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Training of endpoints wi}��'��,`Y��`��i $��`�by������t��}���r��;��,ned in the Implementation Plan. Vertical and Gty of
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Redding will agree on scheduling ofthe��,��`��ning cour$��Wit,City of Redding is responsible for communicating the
� � �,i}, .
scheduled times ta their employees. I�{�1�fer to provide���quate training, City of Redding is to make available on-
site training facilities which�should�ha�����e proper cabl�����tallation�forthe��endpoints�needed fz�r training. Vertical�
� �,
will record attendance for each trainm����ss and pro�( j�;'�{��at mf�7��ation to City of Redding upon�completion�of
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training. ��� � '1 1� ������ �� ,a�l��� � ,�,, �1�
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City of Redding Supplied Equipment �,t{'i} �}� t
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All City of Redding provided servers and cfient � }�'must i'��,�'��,��,���r}��5�"�re an�;��tware specifications required for
all application softw�re purchased. Vertical�will�provide City t����f>�"�'''��ling with tk��`���specifitations�prior to
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installation. If the equipment does not meet specifications,Vertica)will prov�f��}��ity of R��1�,�}i��,with the additional
charges�required to meet specifications, If City of Redding intends to utiliz�����'�r ex��t�;��'���`e�quipment with the
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proposed equipment outfined i�n�this SOW, City of Redding will prr�vide tox���������'��"�equired�information
� t,�,
regarding the integration between existing and proposed equi���������k���i���`�s not responsible forany
coordination needed with existing equipment vendors. �� ' r� ''��''`��
Remote System Access and Alarm Reporting
Vertical recommends Remote System Monitoring for better efficiency in performing any diagnostics or database
changes. If City of Redding would like to take advantage of Remote System Monitoring,City of Redding must
providexemote system monitoring access to Vertical. This service is an additional charge to City of Redding.
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Proposal and Statement of Work for City of Redding Page-16
Statement of Work Modifications
City of Redding shall communicate to Vertical any changes or modifications requested to this Statement of Work. If
Vertical accepts and agrees to the changes,Vertical will modify this SOW or issue a Change Orderform with the
accepted changes. Vertical will also make modifications to the Schedule of Equipment and Services induding pricing to
reflect the changes requested for this 50W as well as the Project plan to reflect any changes in the dates and
milestones.Vertical will work closely with City of Redding to review the changes to ensure minimal impact to projected
milestones and cut-over date.
Vertical is nat re�ponsible for any delays in the implementation due to changes made by City of Reddingta this
Statement of Work.
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Proposal and Statement of Work for City of Redding Page- 17
Acceptance of SOW
By City of Redding signing the below, City of Redding confirms their acceptance of the Terms and Conditions set forth in
this Statement of Work and gives Vertical the ability to proceed with the work described in this SOW. in addition, by
signing this SOW City of Redding acknowledges thatthey will undertakesite preparations and meet network
specifications as detailed in the Key Requirementssection of thisSOW.
Vertica)Communications,Inc. City of Redding
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�i4uthorized_`Representative f�,;'���;�����1„`�',;,'�r�;�,�{,� Authorized Representative
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C C N M U N i C A T�C N 5
Proposal and Statement of Work for City of Redding Page-18
Next Steps
Upon acceptance of this SOW,Vertical will initiate the following next steps:
• Contact City of Redding to schedule implementation dates and introduce Vertical's Project Manager(if
applicablej.
• Assign trained and certified technical resources following confirmation ofischeduled implementation dates.
These resources will ensure successful implementation of the product(s)and solutions as detailed in this SOW.
• Schedule an initial Kick-off Meeting with City of Redding. Duringthis meeting,Vertical will intraduce the
implementation team,work with City ofiRedding to develop a detailed implementation schedule,set,project
milestones and discuss��������'����'���his implementation. The Kick-off will provide an opportunity for Vertical
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and City of Reddin��������ss any����;��ndmg questions or areas of concern.
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Proposal and Statement of Work for City of Redding Page-19
The Vertical Commitment
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On behalf of all the ����le at Vertical Camrr��;��t�ations,l would like to thank you for choosing us to be your
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partner. We are corri,(���ted to delivering a wor�d-class solution and implementation that will benefit City of
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Redding every day W�;�{� been domg this for decades and ourteam has served over 10,000 customers. We
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More than building solutions, here at V�'���afl, we pnde{��rselves on building long-lasting relationships with
our customers. We are�comm�itted to ��'�i�mg your trust�'���e day at a time, first by delivering the solution
�outlined in this�proposal and��h�en by d�'���ering great���ce ev��+�,day afte�rward. Ple�ase rely on us when�ever
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please reach out to me directly and we will mak��'�i�`� i�'���fixed W� ���� a cl���'�scalation processfor issues
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Thanks for choosing Vertical and we look forward to years bei��your��'��f�t�=f�munications partner.
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� G 0 N tl U x I C A T O Y S�
6/26/23,1:11 PM Vertical 8x8 Terms
�V�9'�9�a�� n � `
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TheseTerms of Seroice were last update on:06/1512020
Tnbe notified of future changes to these Terms of Service click here,htto://info.vertical:com/8x8-tenns-notifv:
Terms:
These terms and conditions;along with the Vertical Service Quote(including the Critical Customer Notification concerning Emergency Serices);
you executed with Vertical constitutes the Agreement("AgreemenY')between Vertical Communications,Inc.("Vertical","we°,or"us")and the user
("you,""user"or"Customer")of Vertical's business communications services and any related products or services("Service").This-Agreement
governs both the Service and any equipment,such as a Multimedia Terminal Adapter,Analog TelephoneAdapter or any othet IP connection
Equipment, used in conjunction with the 5ervice and it applies to ali lines on each Vertical account. Vertical may,at its discretion and without
notice,modify,change,add to or om�,t,��t��}��,s and conditions in this Agreement without advance notice to you. Your use of this Service after
��one(1)�full billing cycle constituf,������'��Y�����'��o such��hanges. Upon request,Vertical will maii�to you�a paper copy of�this Agreement. This�
�Agreement shall be�effectiv�,�u��}���`"�7��i��fH��t�����as signed by Vertical or(ii)you first begin to�use the Service(the�"Effective Date").
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BY ACTIVATING OR U fi�'�`�`�E�SERVICE,YOU I��'���SENT THAT YOU AR€O���LEGALAG�70�ENTER�
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1N70 THISAGREEII���;n4ND�THATYOU HAVE R�`�:�`�4ND�UNDERSTAND FULLY ITSTERMS AND
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CONDITIONS. YOI�r��IVE ANY RIGHT TO TRIAL����JRY TO RESOWE ANY DISPUTES THAT MAY ARISE UNDER OR 1N CONNECTION
�W ITH THIS�AGREEI���T. �i��j��
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1.EMERGENCY SE����ES-�911 DIALING
YOU SHOULD BE AWI����HAT THER��4RE SOME C�k���! STANCES UNDER WHICH YOUR E911 SERVICE MAY NOT BE AVAILABLE
OR MAY BE LIflAITED IN����`��1'�I����lIPLES(��,��'�'��� ` ��#TIONS bF YOUR E911 SERVICE WHEN COMPARED TO A TRADITIONAL
TELEPHONE SERVICE�AR�����i��'��k',�(''�l�i�S SE�"�'����'������STRONGLY ADVISED TO FAMILIARIZE YOURSELF WITH THIS
�SECTION AND�DISCUSS�IT WITH��1JR VERT��:�EPRESEI�"� �� rjYE IF THERE IS��ANYTHING YOU�FIND CONFUSING OR YOU DO NOT�
UNDERSTAND.IN ADDITION TO THESE TE��r��fHE CUSTOM��f��i4�KNOWLEDGES AND INDICATES REVIEW OF THE FOLLOWING
87ATEMENT�ON 911 EMERGENCY SERVI �'� ���
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�1.1 911 Dialing.All our customers have acce�'�,either trasic 91��tfy���ihancec���t�t�E911)service depending�on the local emergency cenfer for
�the area.With E911 service,when you dia1�911,t�����telephon�f��k�i'���r and r�����d address are simuitaneously sent to the local emergency
�center assigned to your location,and emergency�}��r���j�,��'��ess to���,t��#������r�hey need tosend help and call you back�if necessary.�
�Customers have basic�911 in locations where the erYr��`�`�������iter is na�s�;���5ec�fo"�i����1g your telephone number and address. With basic
911,the local emergency operator(s)answering the call will not have�¢��.!I�'��'C back numb��`#��your exact location;so you must be prepared to
give them this�information.Until you give the operator(s)��your phon�t���r��ir,helshe may n�'��,��abie to call�you�back or dispatch h�lp if the�call is�
not completed or is not forwarded,is dropped or disconnected o��� ,�`j�i��re unabie to spea��{, '
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You authorize us to disclose your name and address to th�rd���i����,�Ived w�th prov�dk�`s�'�i Diahr�;�a you,including,withoutJimitation,call
.fOUtBfS,CB���C8f110fS8f1C1�OC8�2[ll2fg@f1Cy�C8flt21"S. �t�li;,4fit �tl �� i,'�� �li� ,
i �'i�it;F �� 3�t�1t f r r i't j i ��?,t�� kt��� i��
Users dialing 911 using Microsoft Teams dients�or�phon��'��s the endpt���������P"vice must��t�vare�that�8x8 and Vertical do�not�control�
7eams 911 records.This information is controlled in the Teams interface.Ve�i��iy{�rid 8x8 cannot;����spansible for updating this information or
for 911 calls placed�through Teams endpoints.Please refer to Microsoft documentation on setti�S���s location info��tion.
�s i� r t t�'�,
�1.2 NotifyAll Users_You should inform any�CUSTOMERS,EMPLOYEES,guests OR otF���r�ird p ���3���a��'�ay�be present at�the
physical location where you utilize the Service of the important difference in,and lim���i�n��f�r7����i Dialing as compared with
. tf i t 7m t) .s,
�TRADITIONAL basic911 or E911. ��1 f';,��t� ;j��'���'
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1,3 Location of Service.This Service is pravided at specific permanent add�����1��`�,� {��'f'i`ser,unless configured with Nomadic 911 service_
Nomadic 911 service behaves in the way described by 8x8 in this document,h�Q�"�;�+�r���x8.com/terms-and-conditions/911-notice.Before you
move to another location,you must notify Vertical to determine if service canbe provided atyour new permanent address.The customer may
make changes to 911 address information using the 8x8 administration portal. In this case,Vertical will bear no responsibility for 911 service to
change users orsites.Forbest service,users using the mobile UC client will automatically make emergency calls using theirdevice's telephone
service and not the mobile ciient phone service.
If you attempt to use the Service without notifying Vertical and receiving our confirmation,emergency personnel may not be able to
locate you to adequatelyrespond to an emergency. Even with E911,emergency personnel may be dispatched atihe address listed with
us and not the address where you use the service if you fail to follow the requirements of this paragraph.
1.4 Confirmation of Activation Required.Your 911 bialing feature will not be activated for any phone line 4hatyou are using with the Service,
UNLESS AND UNTIL YOU RECEIVE AN EMAIL FROM VERTICAL CONFIRMING THE 911 DIALWG FEATURE HAS BEEN ACTIVATED FOR
THAT PHONE LINE.
1.5 Service-0utages.
(a)Service Outages Due to Power Failure or bisruption.Dependent upon your location,network backup power systems may be in place
during the event of a powerfailure.7he equipment provided mayalso provideJimited battery backup.Consult with VeRical#o determine whether
or not your equipment has battery backup.
i.EquipmenYwith battery backup.Battery backup on qualifying equipment is limited.Excessive use during a power outage will result in
shortened life of the internaF battery.The equipmentmay provide indication of low battery voltage.Customer should contact Vertical for
https://info.verticaLcom/vertical-8x8-terms 1/9
6l26/23,1:11 PM Verticai Sx8 Terms
instructions or replacement.Failure of networkpower backup systems or the internal backup system during a power failure or disruption wiil
prevent all Service,including 911 dialing,from functioning.
ii.Equipment without battery backup.Equipment that does noY have a battery backup cannot support 911 dialing in event of a powerfailure or
disruption.If there is an interruption in the power supply,the Seroice,including 911 Dialing will not function until power is restored.Following a
power failure or disruption,you may�eed to reset orreconfigure the equipment prior to utilizing the Service,induding 911 Dialing.
(b)Service-0utages Dueto Intemet 0utage or Suspension or Disconnection of Broadband Service or ISP Service. Service 0utages due
to Internet Outage or Suspension or Disconnect of Broadband Service or ISP will prevent all Service,including 911 dialing,from functioning. You
understand you must obtain your own Internet connection,or obtain service from us(where available)to use the Service. We may not control
your Internet access or the quality ofyour Internet connection even if the service is purchased from us depending on the type ofconnection
purchased. We are not responsible for problems caused by your Internet connection or for any third-party products or service,nor will we contact
any third-party providers on your behalf unless you have a Vertical service contract or authorize Vertical to due billable work to fix the problem.
(c)Service OutageDue to Disconnection ofYour Vertical Account.Service outages due to disconnection ofyour account will prevent ail
Service,including 911 Dialing,from functioning.
(d)Service Outages Dueto ISP orBroadband Provider Blocking of Ports orDtherActs.You�ISP or broadband provider or other third party
may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage ofthe Service.In that event,
provided that you alert us to this situation,we will attempt to work with you to resolve the issue.During the period that the ports are being blocked
or yourService is impeded,and unless and until the blocking orimpediment is removed or the blocking or impediment is otherwise resolved,your
Service;induding the 911 Dialing fea��t����y not function.You acknowledge that Vertical is not responsible for the blocking of ports by your ISP
or broadband provider or any ot��r�,�������c`��,�our usage of the Service,and any loss of Service,including 911 Dialing,which may result.In
the�event you lose Service a���'��%�����'�t���b`��r��;���rts or any other impediment to your usage of the�Service,you will continue to be�
responsible forpayment o�������'vice charges ur��;���nd until you disconnect the Service in accordance with thisAgreement.
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(e)Other Service Ou ������`f there is a Service outa�j�4�r any reason,such outage will prevent all Service,including 911 Dialing,from
functioning.SUCH Ol����"�`�S MAY OCCUR FOR A V����TY OF REASONS, INCLUDING,BUT NOT LIMITED TO,THOSE REASONS
�DESCRBEb ELSEV����E IN THIS AGREEMENT. � �`rl�
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1.6 Network Cong���+�in;Reduced Speed for Rout��€�rt�r Answering 911 Dialing Calls.There may be a greater possibility of network
congestion and/or re��` d speed in the routing of a 911 �ialing call made utilizing the Service as compared to traditional 911 dialing over
traditional public tele�s��}��networks.
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1.7 Disclaimer of Liabi����i����{Indemni�f�ation.We do n�f,}h�ve any control over whether;or the manner in which,calls using you�911 Dialing
�service are answered or at��'��`���f� fks�,nq�ergenc���� �r����ter. We disclaim all responsibility for the conduct of local emergency
response�centers and the nafi��t��`���f;����r�y calla�,' #�t���"���r����n�third parties to assist�us in routing 911 Dialing calls to local emergency�
response centers and to a national emergency c,���ttt��,'�,'�nter.We d`a��'���n any and all liability or responsibility in the event such third party data
used to route calls is incorrect or yields an errqt��f�y���result.NEITHE'�t'��RTICAL NOR ITS OFFICERS,DIRECTORS,EMPLOYEES,
AFFILIATES,OR AGENTS MAY BE HELD 4�r,`' �:�FOR ANY CLAIIk���'3�MAGE OR LOSS,AND YOU HEREBY WAIVE ANY AND ALLSUCH
CLAIMS OR CAUSES OF ACTION,ARISIN�'���tOM OR RELATIN�if',�,�"OUR 911 DIALING SERVICE. You shall defend,indemnify,and hold
harmless Vertical,its officers,directors,emplt� t�`s affiliates and a���and any Qtherservice provider who fumishesservices to you in
connection with the Service,from any and all����s losses darr�,���`����ines per������s costs and expenses(induding,without limitation,
attorneys fees)by,or on behalf of,you or any th��£�rty relati�����5�`absenr�����z����or outage of the Service,including 911 Dialing,incorrectly
routed 911 Dia(ing calls,and/orthe inability of an�����t�(�,������e to b�����`���s��`�z Dialing or�access emergencyservice personnel.
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1,8 Alternate 911 Arrangements.If you are not comfortable with the 14c�t'��1t�ns of the 91����ling service,you should consider having an
2lternate means�of�accessing traditional 911 or E911 services or dis���4�ctmg the Service�,�'�s��
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1.9 Non-exclusive,Non-transferable License; Retention of���,���,�the nght to use ar��,#��he Serw�ce granted to the Customer is
nonexclusive and nontransferable,and Customershall prohk��f���'c3'�'�e Service by an�f�t'JC�party��e,;than Custometfor such Customer's
�internal business purposes.R is expressly understood thaJ�����the��,�nce any tra�;,f��`�ies,traC����ss,trademarks,service marks,
�commercial symbols,copyrightable material,designs la�'g����ti'cl/or an�'�� ��r��t,e,ll�,�'���r'��operty���fi�to Vertical or its underlying providers��and
.CI02S�IIOY pBSS t0 YFl@ CUStOlTIBf. 't;,f`' �+�it; i �t t j}'��:' � it}t#i..
a�r�,#titk,�zs n;��3 i3�`t3
Restrictions:Customer shall not: t'�4�``f' x
� f` � ���"�s��
�(a)�copy or adapt the Service�for�any purpose,excepf as specifica[lypermitted�under this Agr����nt �4ft� `t �`�,,},.,,
} ��t j £ t .
,�zr,r 5 { 1�,,���
�(b)use the Service except in accordance with�all�applicable laws and regulaUons,and exce�'E���������r�l any doeumentation orinstructions
pfOVIC�@C�by.V@I�ICB�; t���t } j ��{ � s?t}.�u"�'
f t
a z �t ���f�t`'� 1��1°
(c)teverse en�ineer,tr'2nslate,decompile,�or disas5emble the Service ° 'i r�`a,�4t t��a'
(d)use the Service in any outsourcing,application service provider,time-sharing or service bureau arrangement;including;without limitation;any
use to provide Service or process data for the benefit of,or on behalf of,any third party other than the Customer;
(e)cause or permit the disabling or circumvention of any security mechanism contained in or associated with the Service;or
(f)delete,alter,cover,or distort any copyright orother proprietary notices or trademarks.
2.SERVICE
2.1 Terms.
(a)Service Terms:Service is offered on a Fixed Term agreemenf(the FixedTerm is a span of time that is specified in your signed order with
Vertical)that begins on the date Vertical activates your Service,unless activation is delayed due to circumstances beyond the customer's control—
then the term starts once the impediment to activation is removed and ends on the day before the same date at the end of fixed term; but in all
events,billing will commence within six(6)months of execution of the Agreement.Should you postpone the date of activation more than one time,
you will be charged two-hundred fifty dollars($250)per location for each and every postponement after the first postponement: For purpose of
clarity,the preceding sentence does not obligate us to grant a postponement of the activation date. Subsequent terms of thisAgreement
automatically renew for the same length of the original contract unless you give us written notice ofnon-renewal at least thirty(30)days before the
end of the term in which the notice is given.TheService is offered for the whole period of the Fixed Term and you will be charged a pro-rated
fittps://info:vertical.com/vertical-8x8-terms 2/9
6126/23,1:11 PM Vertical 8x8 Terms
cancellation fee if you cancelthe service prior to the end of the agreement term.Each month's service is billed in full monthly increments meaning
that if you attempt to disconnect Service prior to the end ofa billingmonth,you will be responsible for the full month's charges to the end of the
then-current month,including,without limitation,unbilled charges,plus the agreement termination fee,if applicable,all of which wiil immediately
become due and payable.You will also be responsible for thenext full month's charges in the event that you do not provide the requisite thirty-day
notice of disconnection prior to the expiration of thelhen current term.Expiration ofthe term,suspension or disconnection ofService will not
excuseyou from paying all accrued and unpaid charges due under this Agreement.
3.2 Fair Use:
{a)Usage Review:Vertical reservesthe right to review usage of all its plans#o ensure you arenot abusing them:You agree to use Vertical
5ervices for normal voice or fax calls and will naYemploy methods or equipment to take advantage of the Services by using the voice or fax
services excessively orfor means not intended by Verticai.Vertical may terminate Service immediately if it determines,in its sole discretion,you
are abusing its plans:We reserve the right to at any time enforce this policy. For subscribers where usage to high cost areas(for exampie such
as calls to rural numbers,Alaska or Hawaii)exceeds 5%of total call traffic,or more than 5%of call volume lasts less#han 10 seconds,such
usage may be deemed excessive in the sole reasonable discretion of Vertical: For such usage,you agree to pay a per-minute or per page fee
surcharge in excess of estabiished levels at the current Vertical rate. The surcharge is currently$0.03 per minute and/or$0:03 per fax page.
This surcharge appliesto all plans,including the unlimited plans.Altematively,in the sole discretion of VeRical,your Service may be immediately
terminated.
(b)Small Business Unlimited Usage definition:Vertical's definition of"unlimited usage"is based on the combined number of inbound and
outbound voice minutes(excluding aII Vertical advertising and informational messages). Wereserve the right to at any time enforce this policy in
accordance with its terms If the aver���u���usage exceeds 2;000 minutes per call path,such usageshail be deemed excessive. In that event,
you agree to pay a per minute w�����rk�?���t'��'��,�Q 03 per minute. This overage fee applies to all plans including the unlimited plans.
�Aiternatively,in the sole�disc„���a�t��?��t�i��l"����'��ryice may be�itnmediately terminated.
j f� i 4tv:`��'`� t����i�! t
.2.3 P�Of11bIt8C�US@S �its�1 t4 s��� � t{�s �IZ
�� , tt
(a)Unlawful.You sh�(y��`the Service and the Equip���only for lawful purposes:We reserve the right to immediately disconnect your Service
without notice,if in e�av��fU��le and absolute discretion v����'termine that you have used the Service or the Equipment for an unlawfui purpose.In
the event of such di��t��lection,you will be responsit���,�,��the full charges to the end of the current term,including,without limitation,unbilled
charges,plus a terr���a�`�yon fee, if applicable,all of w���F��vili become immediately due and payable upon disconnection ofyourService.If we
believe that you hav�'��d the Service or the Equipment far an unlawful purpose,we may forward the relevant communication and other
information,indudiny`��1��;identity to the appropriate authorities for investigation and prosecution.You hereby cansent to ourforwarding of any
�such communications��`�j��formation to these�authorities.In addition,Vertical will provide information in response to law enforcement requests;
]awful govemment requ�����t��F��oena��,��rt orders to�Z��,���G�ts nghts and property and in the case where failure to disclose the information
�may lead to imminent harm`�;�#���f���{�i��t`��}r other��''x yl(4�.j�` ���t,� t
(b)Inappropriate Conduct.You shall notvse�����ice or the Ei��,`�ent in any way that is threatening,abusive,harassing;defamatory,
Jibelous,deceptive,fraudulent,invasive of ana�k���'�rivacy,or any s���yr behavio�.We reserve�the�right to immediately disconrrect your Service
without notice,if,in our sole and absolute disc�F��3�}n,we determine th�'��{�u have used the Service or the Equipment in any of the aforementioned
ways.In the event of such disconnection,yo�+,'h+���be responsible for tt�'�;��ill charges to the end of the current term,including,without limitation,
unbilled charges,plus a termination fee,if ap�i��ble,all of which wt4�lt�f��ome imm�diately due and payable upon disconnection of yourService.lf
we believe that you have used the Service or f��{�qwpment in a���e aforer����ned ways,we may forward the relevant communication and
other information,including your identity,to the`���'t;�zpnate a�����t�'�'S for inv����i���nd prosecution.You hereby consent to our forwarding of
any such communications and information to thes�,��,�4t�c���rt 1}���dition ��f'k���ss��'����ide information in response to law enforcement
requests,subpoenas,court orders,to protect its right��fi`����i�erty and�`'��`���ase whe"�����,�ure to disclose the infarmation may lead�to imminent
harm to the customer or others.Furthermore,Vertical reserves all of u��,}��i'fsat law and�����to proceed against anyone who uses the Service
�illegally or improperly. ���tt{t>�� ��Ft{�z,
a�{s .;�; ,1 `ts
2.4 Copyright;Trademark;UnaUtNorized Usag�of Eqwpm;�����ware or Softwar�.�kj fi,� f�a
�(a)Copyright;Trademark,The�Service and Equipment���,'��firn'l;i'��r�or softwar�t����to��provt���Yie Senrice;or provided to�you in
�conjunction with providing the�Seroice,or embedded m Yt��`i��Gipmen������11��������i7rmation���uments and materials on our websifes are�
protected by trademark,copyright or other intellectual pro��rty laws anc�t���s��t����>tY`eaty provi�l'k��:All of our websites,corporate names,
�service marks,trademarks,trade�names,logos and domain names�(collective�y�"marks")are anG�t������atall times remain our exclusive property ot�
the property of our underlying service providers.Nothing in this Agreement grants you the nght��t�k��ense to use���p,f these marks.
3{��t � y'r'i t�i,.,,:h
(b)Unauthorized Usage of Equipment;FirmwareorSoftware.You have not been grantec��i��licen�t�k����C��'�irmware or software usetl to
�provide the Service or provided to you in conjanction with providing the Service,or embedd�'{a�`t����r���Y�+��it,other than�a nontransferable,
revocable license to��use such firmware��or software in object code form(withou�making an�t't��t���#���`thereto)�strictly in accordance with the�
terms and conditions of thisAgreemenL You expressly agree�thatthe Eqwpm��,tS exr��a���'�l������ise in ca�nectiorrwith the Service�and that we�
will not provide any passwords,codes or other information or assistance that�i,��l���r�������5u to use the Equipment for any other purpose.We
reserve the right to prohibit the use of any interface equipment that we have no�'��3�it�'��d to you.You hereby represent and warrant that you
possess all required rights,including software and/or firmware licenses,to use any interface equipment that we have not provided to you.In
addition,you shall indemnify and hold us harmless against any and all liability arising out of your use of such interface Equipment with the
Service.Youshall not reverse compile,disassemble or reverse engineer or otherwise attempYto derive the source code from the binary code of
the firmware or software.
2.5 Tampering with the Device or Service.You shall noYchange the electronic serial number or Equipment identifier of the Equipment to
perform a factory reset of the Equipment without our prior written consent.We reserve the right to disconnect your Service if we believe,in our
sole and absolute discretion,that you have tampered with the Equipment.In#he event of such disconnection,you will remain responsible for the
full charges to the end of the current term,including,without limitation,unbilled charges,plus a termination fee,if applicable,all of which will
immediately become due and payable.You shall not attempt to hack or otherwise disrupt the Service ormake any use of the Service that is
inconsistent with its intended purpose.
2.6 Theft of Service.You shall notvse the Service in a manner calculated to avoid Vertical policies and procedures.You shalf not obtain or use
#he Service in an improperman�ec You shall notify us immediately,in writing or by calling our customer support line,ifthe Equipment is stolen or
ifyou become aware at any time that your Service is being stolen,fraudulently used or otherwise being used in an unauthorized manner.When
you call or write,you mustprovideyaur account number and a detailed description of the circumstances of the Equipment theft,fraudulent use or
unauthorized use of Service.Failure to do so in a timely manner may result in the disconnection of your Serviceand additional charges to you.
Until such time as we receive notice of the thefT,fraudulent use or unauthorized use,you will be liable for all use of the Service using Equipment
https://info.vertical.com/vertical-8x8-terms 3/9
6126/23,1:11 PM Vertical 8x8 Terms
stolen from you and any and all stolen,fraudulent or unauthorized use of the Service.Vertical reserves all of its rights at law and equity to proceed
against anyone who uses the 5ervice illegally or improperly.
2.7 Retum of EquipmenL Customers may retum Equipment to us and we will also waive ourterminatiorrfee,subjecYto the following:Service is
disconnected within the first thirty(30)days following the activation of the Service;you retum the Equipment to us within fourteen(14)days of the
date you disconnected Service;we receive the Equipment in its original condition;you retum original proof of purchase{if appiicabie)with the
Equipment,together with the original packaging,all parts,accessories and documentation;and you pay all costs of retuming the Equipment back
to us.These terms do not apply to Equipment subject to an Equipment User Agreement(as defined in Section 3;3(d).)
Ship to:
3908 E.Broadway Rd Suite T0�
Phoenix,AZ 85040
lf you receive Equipment that is visibly damaged,you musYcontactou�customer care department immediately at 877-Vertical,Option 3,or
Service@verticaLcom.
2.9 Ownership and Risk of Loss.ff you purchase Equipment,you bear all risk of loss of,theft of,casuaitg to or damage to the Equipmenf,#rom
the time iYis shipped to you until the time(if any)when it is retumed to us in accordance with this Agreement.This may be modified by the terms
of a Vertical support contract if one is purchased:
2.10 No 0+or Operatbr Assisted Calling;May Not Support x11 Calling.The Setvice does not support O+or operator assisted cailing
(inciuding,without limitation,collect calls,third party billing calls,calling cards or 900 calis).The Service may not support 311,511 and/or other
x11 (other4han certain specified dialin��su,��as 911 and 411,which are provided for elsewhere in this Agreement)Service in one or more(or all)
SBNICE��8fe2S. r 1 t¢'x t i�f4a$i��
f j�rta.
} 7 t ; F� {{ '3{} �j
��2.11 Incompatibility with���1���j�ystems ' +,{{`�
i3 i �4s' I :,t�r t 3
The�Service may not b�t`���atible�with secunty syst�t�''��fYou may be required to maintain a�telephone��connection through your local exchange
carrier in order to use����'Tarm monitoring functions���}��Cty security system installed in your business.You are responsible for contacting the
alarm monitoring cor�����to test the compatibility of��i��larm monitoring orsecurity system with the Service.
It 4 �
' r jt� i3 �{�<;?
2.12'Fax-Or Credit����Machines.Vertical cannot���,�ntee that Fax machines or credit card machinea connected through an analog
telephone adapter(/�,�`�$}i;or similar equipment will operaf�properly or consistently.Voice Over IP technology is not fully consistent with the method
of operation of these't����i es.Verti�al offers a fax service as an optionai service for customers needing guarantees of fax delivery.The Customer
acknowledges that the��'��uices will work in abest-effort mode and Vertical is notJiable for providingservice to such systems.
k;s��fti�t J �i
?.�Z�..SCOp@ Of.S@NICB � �xk{�r i �' t t t��t�#} ;) ,,}s s��t�4 1�'�f s
�t �J �,ita t �ir�{��t �� } {it!lt'{s�lztr ti '� �'Y
a)7he�ServiCe and the Equipment��"�olely an�������ively for th���of the CustarYter and�shall not be�used�far�any�iilegal purpose or ir��any
manner inconsistent with the provisions of this���'��nent.Customer�E�nowledges the Service and the Equipment were developed,campiled,
prepared,revised,selected and arranged by��`��I and others(incl�[�certain information sources)through the application of inethods and
standards of judgment developed and applied}'�it�ugh the expenditur�r���ubstantial,time,effort and money and constitute valuable industrial and
intellectual property and trade secrets of Vert��S�Y���nd such others ����ner agrees to protect the proprietary rights of Vertical and ail others
having rights in the Service and the Equipmer�$tt��i�mg and after th�;4��. Cust�r��acknowledges and agrees that it has no ownership rights in
and to the Service and that no such rights are t'�#�i��d under th��„ �"��ment ��f���`�Ir'ner shall honor and comply with all written requests made by
�Vertical or its suppliers�to protect their and�others��������ts����t�, " ory an���C��Y����r„r��ghts in the Service and the Equipment with the same
�degree of care used to�protecY its own�propnetary rr��h��;���l�'r,'t�i no eve���'��y{���i����t��t��easonable�effoRs. Customer agrees to notify
Vertical in writing promptiy upon becoming aware of any unauthonzedy ���or use by ar'����rty or of any claim that theService or the
Equipment infringe�upon any copyright,trademark,or other contrac����s��tutory,or comm���f�w rights.
�s�st �,1t-� �t F�
b)Customer shali not�ccess the Service through any medium{r�''��1����tnentwhi�h Vertic��j�}��not au�horized in writing,nor may ahy medium or
�Equipment by which theService is provided be shared move����fi,� interfaced coR��t��#Y'oadca���reproduced,ported or otherwise rouYed
with or to any other�equipment�without Vertical's prior wntt,�t�r�r��sen�rs��adddion Cu�C��`shall nc�t��e,modify,interface,copy,broadcast,
�reproduce,port or otherwise�use or route the Service or�����'ition tFY����fr�ithrt���s����,t�ither eq�����nt,network�or software thaf Vertical,in�its
�sole good faith judgment,determines is interacting or int��`�ing or may�t���'����,�S��ere with t�k����rformance of the Service or any portion
thereof�and,from�time�to time,upon Vertical's�request therefore,Customer'�t�r�il��p��"i�inptly notify����al in writing of any�and�all�such equipment�,
network and Service expressly provided by Vertical for operation on Customer's own eqwpm���'���all be fumishe�l,�t�+�thout warranty asto
compatibility,fitness or pertormance with such equipment,and Customer shall bear all cost ar��,;�ponsibilit�r,��'���`�I�quipment.
tt ]� i i l tJ sr,�,.,
I�y '
�4Jnauthorized�access�or use is unlawful and Vertical�and�its�suppliers shall have all xights prs����tl����'�"�Vent soch access��or use and to�
�collect damages in such event. Customer agrees to notify Vertical in writing pr�mptly upon�����I��t�S��re of any unauthorized access or use:
Customershall nat share,recompile,decompile,disassemble,reverse engin���,lor mal�����;���?'4�i��e any other form of,or any derivative work
from,theServices and/or the equipment. Customer may use the Service sol�J��t���3�,'����1�tiusiness purposes and may notuse the Service for
any development purposes or to develop any applications,software or otherwis�}���;��'�i`td in any way interact orinterfere withthe performance of
the Service or any portion thereof,except as Vertical may expressly permit under a separate development license with Customer.
c)The analysis and presentation included in the Service shall not be recirculated,redistributed or published by Customer except for internal
purposes without the prior written consentof Vertical and where necessary,with certain sources of the information included in theService.
d)Customer shall notuse any of VerticaPs or itsA�liated Companies'trademarks,trade names,or service marks in any manner which creates
#he impression thatsuch names and marks belong to or are identified with Customer,and Customer acknowledges that ithas no ownership rights
in and to any of these names and marks.
e)Customer acknowledges and agrees that Vertical may delegate certain of its responsibilities,obligations and duties untler or in connection with
this Agreement to a third party or an Affiliated Company of Vertical,which may discharge those responsibilities,obligations and duties on behalf of
Vertical.
�The service is provided by 8x8.8x8 requires the customer to agree#o pass-through terms of service.The link to these service terms should
have been included in the contract the customer signed.The service terms can be found at this link:httns://www.8x8:com/reselier-order-terms/vo-
vcc-service-terms.By accepting this agreement(as documented earlier),the customer also agreesto the 8x8 service terms found at that link.
3.CHARGES; PAYMENTS;TAXES;DISCONNECTION
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6/26/23,1:11 PM Vertical Sx8 Terms
3.1 Billing.We will bill all charges,applicable taxes and surcharges monthly in advance(except for usage-based charges,which will be billed
monthly in arrears,and any other charges which we decide to biii in arrears),including but not limited to:setup charges;monthly Service fees;
equipment rental fees;usage charges;international usage charges;advanced feature charges;advanced features/add-ons;regulatory recovery
fee,universal service fund;911 fees;federal,state and/or locai taxes;disconnection fees;and shipping and handling charges.The amount of
such fees and charges shalibe available to our customers upon request.Vertical may introduce new products and services atspecial introductory
pricing.Introductory pricing may change at Vertical's discretion.Notification of monthly invoices will be sent toyou via mail or your email address
on file with us.Any usage charges will be billed in increments that are rounded up to the nearest minute unless othervvise puclished.
The above fees ate defined as follows;
Setup Charge-This fee covers chargesfar setting up your account and activating you on our system.
Monthly Service Fee-This is the basic charge associated withyourService.This fee includes the calling charges defined by your pian;the
features associated with your plan and basic account Service.
Equipment Rental Fees—This is the charge associated with the rental of equipment for the sale purpose of use in connection with the Service:
Usage Charges-Jf you exceed the number of calling minutes on your plan,Vertical wilt biil you for the minutes you use above your allowance.
Vertical also bills for calls to directory assistance and other information services.
International Usage Charges-These are the fees associated with calls to locations outside ofthe US,and Canada.
Advanced Features,Add Ons Pr����l����,�es Vertical charges additional fees forenhanced features and services such as Toll-Free,Fax
Service,Conference Bndge R�����hY�����9���'t�,
�}t�}fir{f7t„�i�,��' � t��� i�
Universal Service Fundt������rtiiversal Serwce�`t�i����1SF)provides support to promote access to telecommunications services at reason�ble
rates for those living in r�Cs��4'��d high-cost areas,inct���ligible consumers,rural health care facilities,and schools and libraries Ail telephone
companies that prowd����ce between states and int�7�''�s#ionally,inciuding wireless companies,must contribute a percentage of their revenues
�derived from these s��S��`s to the USF. j�{�r �
V:��� h�ilrrt(�
Taxes—Vertical is r�C��`k�ed to bill and collectlocal,st�4�'�hd federal taxes imposed on Vertical customers by the various taxing authorities.
�Vertical passes all t����ijt�oollects on to the appropnat���axing authority.
r�; �
911 Fees-State and���t}��al governments may assess fees on Vertical to pay for emergency services in your community:Vertical bills and
�collects 911 fees from if��'�`��'��mers and re[pitssuch fees to the appropriate authority.Depending�on where�you live,these fees canvary widely�:�
Vertical is committed to�s�F����t�c„���+,k���1�`��ty servic��i�z�'���rces in your State.
���ili?;,7�5't i I � }at {� tlir{��ji ( $ L �t��7�y,
Regulatory Recovery Fees F��9�i��i�}�i��C�onzes�����,�ti�lectedY����ce overhead costs involved in inciuding c�rtain services pYovided for
��COfllfllUf11C8t1Of1 8fld S8f8ty. �i}14i;,,'�� �a! �.
t f y t ��{f}r
3.2 Billing Disputes.You must notify us in w��f��swithin thirry(30)da���t�r receivingyour statement if you dispute any Vertical charges on thaY
statement or you will be deemed to have wai�i�j�ny right to contest�Jr��t charges All notices of disputed charges should be sent to:
VBffICBIDIfBCYARU�V81'fIC81.COfT1 °#��f t� i ��4tit ia
F t4t�i rY�js�r I��tt r
r 1,1 �tr�s,
3.3 P8yI11211t 811�CJ COIIQCt�011. i�t - � }7 j}�� t���i r Sv '
��tt� � � tslt}i s; i�;r . t t�x x ! t�r Fl�iir
Bt�t� i� i r 4 � � f t t ,;} f
(8)Payment.We bill in advance;except for usage on�t���ft�y basis:F��I`���f�is due u���r�ceipt.If payment is not received by the due daYe,
�at late�#ee of 1.5%of the unpaid balance wili apply. � {;J``r� `r �'�`
�7f �{c �tk .
�(b)�Collectitsn.If your Service�is�dis�onnected,you will remain fyl,l,�}�,����to us foi`all char���ursuanC to�this Agreement�nd any�and all�costs
we��incur to collectsuch amounts,including,without limitation �����y'�i costs and attorn ,,�,�es �,,
��J} � , �sr� ,
(c)Notices.VertiCal will provide 30 days�edvanCe natice,��i�T��disc��f{��;#tion�of se��j�:�"'�`�` �,' 1"
{ �irs � i rJ } it�tV��'ts 1{ � � . i�}s�4 i�
(d)�Equipment�Subjectto�EquipmentUseAgreement.�Ytwithstandin����j�"�r �a���`ifVerticaky`��r�'Customerenterinto��aseparateieasing��or�
finance agreement relating So any Equipment provided by Vertical(an 'Equip�iti"��wt�se Agreeme�r4 '�ustomer's obligations with respect tosuch
Equipment(payment or otherwise}shall be solely govemed by the Equipment Use Agreement j,�����ny modificati����termination of this
Agreement or any WirelessService or Plan shall not operate to modify or relieve Customer frc��'itj��iy of Cust�{��',�4��`�gations underthe
Equipment Use Agreement. Amounts owed Vertical under any Equipment Use Agreement ar���'t incl�d,���u��fl���arges for the HostedService
�under this Agreement,thou�h such amounts may be invoiced along with the charges�owed�s�U�C����,'��?��itical under this�Agreement for
�CUStOf1l61'S C011V@fll@f1C@. g F�n��;} �,��� l.�� .
u `3J ir }i r�{ i i 's�i�.
3:4 Disconnection;Discontinuance of Service. Nertical mayterminate������E���3t�cause upon thirty(30)calendar days prior
notice 4o the City of Redding. The Cf4y of Redding shali have the opporturr��.�t��re any default in the Contract during the thirty(30)
calendarday notice period." If we discontinue the Service generally;you will only be responsible for charges accrued through the date of
disconnection,including a pro-rated portion of the final month's charges.If your Service is disconnected on account of your breach of any
provision of this Agreement;you will be responsibie for the full charges to the end of the current term,including,without limitation,unbilled
charges,plus the termination fee,if applicable,all of which will immediately become due and payable.Vertical will pursue coliection for unpaid
amaunts on disconnected accounts and may report to credit bureaus.
3.5 Taxes.5tate and local governments may assess taxes,surcharges andlor fees on your use of VeRical Service.These charges may be a flat
fee or a percentage of your Vertical charges and may change from time to time without notice.These charges are based on the rates applicable ta
the addressyou provided to us.You are responsible for all applicable federal,state,provincial,municipal,local or other governmental sales,use,
sxcise,value-added,personal property,pubiic utility or other taxes,fees or charges now in force or enacted in the future,that arise from or as a
result of your subscription or use or payment for the Service or equipment.Such amounts are in addition to paymentfor the Service or equipment
and wiil be biiled to you as set forth in this Agreement.If you are exempt from payment of such taxes,you must provide us with an original
certificate that satisfies applicable legal requirements attesting to tax exempt status.Tax exemption will only appiy from and after the date we
receive such certificate.
3.6 Charges for Directory Galls{411).We will chargeyou$1.5b for each call made to directory assistance.
4.RENTAL EQUIPMENT
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4.1 Rental Program Customers who choose to rent phone equipment for use with Ve�tical Service agree to the following additional terms.These
terms cover the usage of Vertical-certified telephony equipment(each a'Rental Device)with the Vertical Services provided to the customer.You
will be charged a monthly rental fee for each Rental Device which will be paid using the same payment method and payment period asforyour
other Vertical Services('the Rental').Rental Devices are provided as a courtesy feature for users of the Vertical Services.Each Rental Device
rented must have an associated seatof service(for example,a customer with 30 monthly seats may not rent3l devices).This Rental Program is
offered and available to United States Residents onty.
4.2 Ownership of the Rental Device Vertical Gommunications is and will remain the owner of each Rental Device unless title is conveyed toyou
in writing by Vertical.You will not grant any third party any right to use,possess,or control any Rental Device,sublease any Rental Device,
attempt to dispose of any Rental Device,grantany interest or right in a Rental Device to any third party,or otherwise do anything that undermines
Vertical's ownership of each Rental Device.Vertical may,without notifying you,assign VerticaPs interest in any Rental Device,and in that event,
Vertical's assig�ee will have all of Vertical's rights in the Rentaf Device under this Agreement,but none of Vertical's obligations.You agree not to
assert against Vertical's assignee any claims,offsets,or defenses you may have against Vertical.Upon Verticafs request,you will execute a�d
deliver to Vertical any documents or forms forprotecting Vertical's ownership and interest in each Rental Device,including finance statements
underthe Uniform Commercial Code.
4.3 Tertn of Rental The rental term wiU begimon the date the Rental Device is recortled as delivered to the customer premise bythe designated
shipping service(this is the'Rental Start Date').The term will last a minimum of thirty-six(36)months.Customers who wish to terminate the rental
earlier than thirty-six(36)months will be subject to Early Termination Fees(ETFs).If the customer terminates their Vertical Services earlierthan
the 36 months;theycan,at VerticaPsdiscretion,continue to rental term subject to usage limitations.Upon completion of the minimum term,the
customer may continue to rent the Rental Device on a month to month basis.
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4.4 Terminatlon of Rental Upo������+������f��Y}t��the Rental you agree to retum orpurchase a Rental Device(including all accessories and
materials that were provided, f��t t��t'�i�'i���i�3�?�k�device)subject to theReturn of Rental Device section of this agreement.There are two
�scenarios for Termination�f ��e. ��f {+
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a)If the Rental is term� t�!�before thethirty-six(36)V��p��h minimum term is completed,then the customer must pay ETFs antl retum the Rental
Device.Retuming thet���t�al Device by itself does not`�C'�Your obligations in this Rental Program.Any ETFs must be paid.Upon receipt of the
Rental Device,the E�'�,��`'�ny outstanding invoices fro�,��rtical,and certification of the condition 4f the device in accordance with the Retum of
Rentaf Device sectu�5��this agreement,Vertical will�����Je written notification that the customer has no further obligation under this Rental
Program. r�rtt�,! ���' '
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b)Ifthe Rental is terrr�j�tt��d afterthethitty-six(36)month minimum term,thenthe customermay end the Rentaiby providing written thirty{30)
day notice to Vefical ��f� all outstandmg invoices from Vertical and returning the phone in accordance with the Retum of Rental Device
section of this agreemenC�,�����eceipt�af��Rental Deti���7�y outstanding invaices from Ve�tical,and certification of the candition of the device
�in accordance with the RefYl�t',�����i ��e sect�����'��������ent Vertical will provide written notification that the customer has no further
�obligation underthis Rental Pr�'�Y�fh'�t, �<<�'` �� '�j3','�,t' '��`,'b{
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4.5 Receipt of f��ntal Device Upon receipt of��`��ntal Dewce frori����tieal th�customer must immediately inform the Vertical Project
Manager of the arrivai.Rental Devices will be�`��ded from Vertical ts��and in good working order and appearance when provided to the
customer.The customer will have five(5)bust��days to examine t����quipment and report any issue. If the customer reports no issues within
that time,each Rental Device is deemed to b�k���ood working ord�t�`�C�f�e time of�receipt.If a Rental Device is determined to have an issue by
the�customer or Vertical representative on-sd��`���{rcustomer mu��'���ct Vert���`y'�port the specificproblem and device to�Vertical customer
�service�via Vertical's published service process���r tt //inf � f com/s ation)and,if Vertical�certifies#he issue,retum the device�
�in accordance with the Retum of Rental Dewce s�� 1� }i i� ment � � �
� ��� ��� ��i �,�`���s'���renfied,then Vertical will replace the device with an
equivalent device.This requirement applies at initial it�� ��'����r�s well a����i����i subse`f��l���devices.The customer must also label all phones at
time of receipt(see Labe�ling of Rental Devices�in this agreement) ���r�j,t'>`�� '�t�t'�
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4.6 Labeling of Rental Devices All Rental Devices must be lab�����t{``��;�roperty of Vertica�t��afinmunications.Vertical will send the customer a
physical or electronic copy of the approved label for this purpqs������e label must be p��7��ently��t�ched to the main body of the Rental
Device.Any Rental Device without thissticker is not eligibler�'f��i��tserwce replac��r���or retu��'�}�he end of the Rental.Any new RentaF
bevice sent to the customer must also�be labelled at tim�r�����kipt ���1 � tt�t�
Si}2£t{#�.7i ;'�yiJE{�t} :s i} t�r}tit}tty.4r.� f 4
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�4.7�Return of Rental Device The customer�must�coordin�#L�any return v� �����r�{accordanc��y���i�the retum�option�iisted in this agreement
Rental Device�that must be�retumed will be shipped to: `"' � � �'���
r����'��� }'�
3908�E_Broadwa Rd Suite 100 ���i' t''}�r '�'°
y i��. � tt t}7{L}61� £�z>t> '
Phoenix,AZ 85040 ,� � � f�{t�� "'
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Rental Devices should be retumed with all original accessories and document�i�on m the c��i��������`�a Rental Device is retumed substantially
missing accessories and documentation,then Vertical may charge a Restoc(�i��Fee q�����i�����'s($30.00)Retumed Rental Devices will be
subjected to�inspection by Vertical. ;'4i s �4'� '�r {y
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a)If the Rental Device is returned at the termination of Rental,then it will be inspected for good condition andfull operation.If the Rental Device
has been damaged(cosmetically or functionally),destroyed,or lost beyond normai wear and tearthen Vertical may require payment of repair or
replacement cost by the customer.The term"Replacement Cost"shall mean,with reference to any Rental Device,the fair marketvalue of such
Rental Device,plus any applicable taxes and fees.Once Vertical has certified the Rental Device is in acceptable condition,then it will be
considered retumed{this does not terminate the Rental,see Termination of Rental in this Agreement).The customer agrees to pay all shipping
and handling charges related to retuming a Rental Device for termination of Rentaf.
b)If the Rental Device is returned dueto a defect then it will be inspected to verify the defect If thevnit is found to be fully operational,it will be
shipped back to the customer(shipping charges may be billed to the customer in this instance).
4.8 Monthly Charges The Rental is based on a monthly charge(the'Rental Fee')for each Rental Device.The specific Rental Fee for eachphone
will be listed on the VerticaF Quote signed by the customec The Rental Fees do not include additional services you mayselect,iaxes,fees,
international usage,and otheradditional services.Sales tax varies by jurisdiction of purchase or rental and may be calculatedbased on full retail
price or Vertical cost price,as determined by the tax law in the jurisdiction of purchase or rental.The customer must pay Rental Fees under the
same pay schedule as their other Vertical Services.Vertical may requite return of the Rental Device and payment of ETFs if the customer does
not pay their Rental Fees in a timely manner.
4.9 Early Termination Fees The minimum term of the Rental is 36 months.The customer agrees to pay the Rental Fees for,at least,this
minimum term.If the customer terminates the Rental before this term is up(either by intent or by inaction such as failing to retum a device
requests or nof paying Rental Fees in a timely basis),then Early Termination Fees(ETFs)will become immediately due.ETFs are equal to the
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remaining monthly Rental Fees left until the thirty-six(36)month minimum is complete.For example,if the customer terminates the Rental at 24
months,the total due for the remaining T2 months will constitute the ETFs and such fees will become immediately due.The customer agrees to
pay these fees and authorizes Vertical to take all reasonable action to collect these fees and recover the Rental Devices.
4.10 Adding Rental Devices Customers may add additional Rental Devices totheir account.TheseRentalDevices will be subjectto their own
thirty-six(36)month minimum term starting from the date of deliveryto the customer's premise.This minimum term may extend beyond the
customer's contract term for other Vertical Services.The customer is still expected to either pay out the minimum rental tertn or retum the phones
and pay ETFs as previously outlined in this agreement.When the minimum term has been reached,these phones wili also become month to
month and the customer may retum the phones and terminate the agreement.
4.11 Upgrading Rental Devices The customer may choose to upgrade theirRe�tal bevice. The replacement of the current Rental Device shall
be deemed a termination of the current Rental with respect to the current Rental Device and be subject to the early termination provisions hereof;
including the retum and payment ofany ETFs and other outstanding Vertical invoices.Vertical will provide a contract specifying the new Rental
Fee for the new Rental Device.This new Rental will begin a new minimum term upon date of delivery.The existing Rental Device must be
returned and meet all requirements of the Retum of Rental Device section in this agreement.
4.12 Rentai Device Replacement During theterm of the rental,Vertical willreplace a phone that is cert'rfied by Vertical as non-operational.This
includes partial failures such as buttons or a display not working.It does not cover cosmetic damage,loss,or theft of the product.To qualify for
replacement the customer must be curcent on all Vertical invoices,a Verticai service ticket must have been opened,a Vertical tech must have
certified that the Rental Device is non-operational,and the customer must ship the non-operational device to Vertical in accordance with the
Return of Rental Device section of this agreement.VerticaPwill provide a functional replacement Renta�Device.This may be the repaired Rental
Device,or aRental Device from Ver�����J�stA�k{ The same minimum term for the Rental still applies for this replacement Rental Device.
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4.16 Loss or Damage The�}��}�;±��`r'r�V��S�'�1�i����I��,��r any Joss or damage of the Rental Device.No such loss or damage will relieve you of your
obligations under this Rer��������7ayment of rer�i���I'�Rental Fees or ETFs is required to Terminate the Rental,as per Termination ofthe
Rental.If the minimum te�1r,��5'been reached,on�z�����r damaged Rental Device,then the customer will be required to pay Vertical the
,���z� r rrrz,
Replacement Cost j �t� ;���� 141f �;
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�4.15 Rental Device���e The customer will ensure kE���i(a)each Rental Dewce�wtll only beused m a careful and propermanner and in
accordance with the���k�en instructions provided witt�����Y Vertical,as may be updated by Vertical or the manufacturer of the Rental Device f�om
time to time;(b)eac�#��ntal Device will be used with t��`care and will noYbe defaced,modified,or used or operated in any manner or for any
purpose in violaUon(�,���r federal,state,orJocal law or r''egulation;(c)each Rental Device must remain within the United States and may not be
exported or re-export��;�t�rany country contrary to U.S.export laws;(d)any regutatory or certification markers affixed to a Rental Device may not
be removed,defaced t��'�;#�'��erwise obstructed(this include the ownership label provided by Vertical which must be affixed to each Rental Device);
and(e)each Rental De�i'��yr��!�{�nl�be�1'��ced or rep��,r�l��a��ct to Vertical's expresswrittenauthorization and in accordance with VerticaPs
IIIStRJCtIOf1S��8f1C�feqUl�@�I10f7'����irY c t ���' a { � } ' zt t r �
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4.16 Other Remedies If you are obligated to re���t����ental Dewce�C�rminate the Rental before the minimum term has been reached and you
have not paid ETFs and returned the Rental D����in good working�;t�1�r then Vertical may,in addition to those remedies available at law,in
equity,or as otherwise set forth in this AgreerY�;��,�take possession o�;+�#�or all Rental Devices without demand,notice,or legal process,
wherevereach Rental Device may be locatec��r�i�tl you hereby waiv�,,����`and all damages occasioned 6y that taking of possession.
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5.LIMITATION OF LIABILITY;INDEMNIFICI��'1Y��1 WARRANT���t t ; ��t��
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��5.1 Limitation�a�f�Liability.We�will not be liable it�`;���„���;5�`c�T�tlre to p��y�����'��,h`�r�e mcluding 911 Dialing,af any�fime or'from time�lo
tim�,orany interruption or degradation of voice quali�����tt,���Used by�t��i�'ie�o�Td���
-An act or omission of an underlying carrier,service provider Vertr����``t�ther third pa,�xs
-�Equipment,network or f2cility failure {�''X;r,�,� f�r ;,�
-Equipment;network or facilityupgrade��ormodificafion �� '�,1�� ,��i'��
-�Force majorevents su�h as(but�not limited to)acts of G�rt��F�nature,strikes;f4r����r��not ,�cts of terro�ism ancJ government actions��
:
-�Equipment,network or faciiityshortage �}tt r� t� t t�t �`� '�rt'
r, �� � x , ,, � �t �
-��Equipment or facility relocation {yt � , ,�,{ �,r, ,t,tt,
-Service,equipment,network or�facility failure caus��`l�y��the loss�����������'�t�tx�`` ft;`�
-�Outage of,or blocking of ports dr othe�impediment�€��usage of the����4����tl by any t��x�arty
�-Any act�or�omission�by you or�any person�using the Service or Equipmeiif"pirovided to you i� ��'��t"
-Any other cause that is beyond our control,including,without limitation,a failure of or def��i�any eqwpmety�xf�t�failure of an incoming or
outgoing communication,the inability of communications including,withouYlimitation,911 Dialing to b�4�}�nected or��r�'��� or forwarded.
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Duraggregate liabiliry under this agreement will in no event exceed the Service charges wit�t y���Z����'�k�k��N�'��ected time period.
j',`� � ��`'�,4t,,�.. �.,
5.7 Disclaimer of Liability for Damages.W NO EVENT WILL VERTICAL I��'3�FFIC�,�,��{����;''fORS, EMPLOYEES,AFFILIATES OR
AGENTS ORANY OTHER�SERVICE PROVIDER�WHO�URNISHES SER�`Y�'�,j'`�`��,1��'��1`�ONNECTION THE SERVICE�BE LIABLE FOR
ANY DIRECT,INCIDENTAL,INDIRECT,SPECIAL,PUNITIVE,EXEMPLARY;���F`��r�ISATORY,OR CONSEQUENTIAL DAMAGES,OR FOR
ANY OTHERDAMAGES,INCLUDING BUT NOT LIMITED TO PERSONAL INJURY,WRONGFUL DEATH,PROPERTY DAMAGE,LOSS OF
DATA, LOSS OF REVENUE OR PROFITS,OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE
THE SERVICE,INCLUDING INABILITY TO ACGESS EMERGENCY SERVICE PERSONNEL THROUGH THE 911 DIALING SERVICE OR TO
OBTAIN EMERGENCY HELP.THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT,BREACH
OF WARRANTY,PRODUCT LIABILITY,TORT AND ANY AND ALL OTHER THEORIE&OF LIABILITY AND APPLY WHETHER OR NOT WE
WERE WFORMED OF THE LIKELIHOOD-0F ANY PARTICULAR TYPE OF DAMAGES.THE MAXIMUM DAMAGES ALLOWEDSHALL BE THE
AMOUNTPAID BY CUSTOMER FOR ONE YEAR OF THE SERVICEAGREEMENT.
5.3 Indemnification and Survival.
(a)Indemnification.Except as it relates to breach of contract by Vertical,you shall defend;indemnify;and hold harmless Vertical;its officers;
directors,employees,affiliates and agents and any other service provider who furnishes services to you in connection with the Service,from any
and all claims,losses,damages,fines,penalties,costs and expenses(including,without limitation,attorneys fees)by,or on behalf of,you or any
third party or user of the Service,relating to the Service,including,without limitation,911 Dialing,orthe Equipment.
(b)Survival.The provisions of this Agreement thatby their sense and context are intended to survive the termination or expiration of this
Agreement shall survive.
5.4 No Warranties on Service.WE MAKE NO WARRANTIES,EXPRESS OR IMPLIEb,1NGLUDING BUT NOT
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LIMITED TO,ANY IMPLIED WARRANTIES OF MERCHANTABILITY,FITNESS OFTHE SERVICE OR
EQUIPMENT FOR A PARTICULAR PURPOSE,TITLE OR NON-INFRINGEMENT OR ANYWARRANTYARISING
BY USAGE OF TRADE,COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICE WILL MEET
CUSTOMER'S REQUIREMENTS.WITHOUT LIMITING THE FOREGOING,WE DO NOT WARRANT THAT THE SERVICE OR EQUIPMENT
WILL BE WITHOUT FAILURE,DELAY,INTERRUPTION, ERROR,DEGRADATION OF VOICE QUALITY ORLOSS OF CONTENT,DATA OR
1NFORMATION. NEITHER VERTICAL NOR ITS OFFICERS,DIRECTORS;EMPLOYEES,AFFILIATES OR AGENTS,OR ANY OTHER
SERVICEPROVIDER OR VENDOR WHO FURNISHES SERVICE,EQUIPMENT,OR PRODUCTS TO CUSTOMER IN CONNECTION WITH
THE SERVICE,WILL BE LIABLE FOR UNAUTHORIZED ACCESS TOAUR OR YOUR TRANSMISSION FACIUTIES-0R PREMISES
EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO,OR ALTERATION,THEFT OR DESTRUCTION OF,CUSTOMER'S DATA FILES,
PROGRAMS,PROCEDURES OR INFORMATION THROUGH ACCIDENT,FRAUDULENT MEANS OR EQUIPMENT OR ANY OTHER
METHOD,REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF VERTICAL'S-0R ITS SERVICE PROVIDER'S OR
VENDORS'NEGLIGENCE.STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICE OR EQUIPMENT, IF ANY,BY VERTICAL OR
VERTICAL'S AGENTS OR INSTALLERS ARE INFORMATIONALAND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.WE WILL USE OUR
BEST EFFORTS TO PROVIDE DIRECTORY LISTING�NFORMATION TOA DIRECTORY CONTAINING SUBSCRIBER LISTING 1NFORMATION
{SLI).WE SHALL NOT BE LIABLE FOR THE CONTENT OR ACCURACY OF ANYSLI(INCLUDING,BUT NOT LIMITED TO,A FAILURE BY
ONE OR MORE DIRECTORIES TO"UN-PUBLISH"A NUMBER;ONE 0R MORE DIRECTORIES PUBLISHING A WRONG NUMBER OR ONE
OR MORE DIRECTORIES FAILWG TO PUBLISH A LISTING)PROVIDED UNDER THIS AGREEMENT.YOU SHALL INDEMNIFY, HOLD
HARMLESS AND DEFEND US OR-0UR SERVICE PROVIDERS FROM AND AGAINST ANY DAMAGES, LOSSES,LIABILITIES, DEMANDS;
CLAIMS,SUITS,JUDGEMENTS,COSTS AND EXPENSES QNCLUDING,BUT NOT LIMITED TO, REASONABLE ATTORNEYS FEES AND
EXPENSES)ARISING FROM OR y1���.��'l�,1�T0 DIRECTORY LISTINGS ANDlOR RESULTING FROM OR-ARISING OUT OF YOUR OR A
THIRD PARTY'S CLAIM OF I tf�{� s '��'�`�,����'��l�S,FAILURE OF LISTINGS, INAGCURATE USE-0FTHE SU,OR FAILURETO"UN-
PUBLISH"AlISTWG. ���,�t� t�;+s.t=,'"` �� ,s�t
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5.5 No Hardware Warr�i��',���OU ACKNOWLEDG�'�'�,T VERTICAL ANY EQUIPMENT PROVIDED DOES NOT INCLUDE A SEPARATE
HARDWARE WARRAf�"1"�t��OVIDED AS PART OF�'�+l� CLOUD SERVICE.VERTICAL-BRANDED EQUIPMENT MAY HAVE A SEPARATE
WARRANTY NOT C�k���f��D BY THIS AGREEMENT�;`���5 AGREEMENT DOES NOT CHANGE OR ADD TO THAT WARRANTY IN ANY WAY.
FOR EQUIPMENT P���IDED BYALL OTHER MAN���TURERSYOU AGREE TO LOOK EXCLUSIVELY TO THE ORIGINAL EQUIPMENT
MANUFACTURER C��,�!IJCH HARDWARE AND EQ�;tI �ENTS WITH RESPECT TO ANY WARRANTY OR OTHER CLAIMS RESPECTING
��SUCH HARbWARE �,'�EQUIPMENT. ��r'
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5.6 No Third Party 8������ianes No provision of this Agreement provides any person or entity not a partyto this Agreementwith any remedy;
daim,liability,reimburs��'��t or cause ofaction or creates any other#hird party beneficiary rights.
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5.7�Content.You will beli2�f���u�� `� ��i Ciabiht�t����;���,���aut of�fhe�content transmitted by you�or�Co any�person;whefF�er auffiorized�or�
��unauthorized,using your�Sern���€`,�,���"hent(e����Yi;�ierst��r������ser').You shall assure that your antl your User's use of the Service and
�content comply at all times with all applicable la;����`�t�ulations and ir���f��n and electronic instructions for use.We reserve the right to disconnect�
or suspend your Service and remove your or���3�,}�ers'content frorr�J��,}�f Service,if we determine,in our sole and absolute discretion,that such
use or contentdoesnot conform with the req����lents set forth in thi��keement or interferes with our ability to provide Service to you or others.
Our action or inaction under thisSection will P���onstitute any revie�rt��`�;���pprovai ofyour or Users'use or content.
� �( �� {��r
�6.IVIIS�ELLANEOUS� �l� ��l'����'�t �
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'6.� Entire Agreement.7his Agre�men�,fhe Vert���a��1���,,�ir�!}����Order�F,�,�������t��cute�with Vertical,constitute the entire�agreem�nt
between you and Vertical and govern your use�ofth'����,�������ipersed���'�k��'`�nd all'�Yr��'4�contemporaneous statements,understandings,
writings,commitments,or representations concerning its subject matte,�'t,��may also be�t����ct to the terms of Equipment Use Agreement(as
�defined in Section 3.3(d))covering any fin�nce�agreement for eqw��i'�'�f��,"'' �°,�y z
'f;�s�7 f?,:�' � f,'�
6.2 Severability.If any part of this Agreement is legally declar��;t�����ttor unenforceable ���`Jp'iher pa��of thisAgreemenYare stilf valid and
�enforceable.Such invalidity or non-enforceability will not inv�t���'��f��nder unenforce�f�l��ny othe�� ttion ofthis Agreement.
� .ir�r3 }r }i ;4��t{ (&}S #r{ rt7�.
6.3 Privacy.Vertical's Service utilizes,inwhole or in par�,i��4�,public Ir4�����?�����,��Y networa��j�'�ransmit voiceand other communications:
Vertical is not liable for any lack�of privacy,which may be`�perienced v�3�#,, ��,�y�,,�e Service.,,,tt��
r�� ��S .�,f�= �
� ��tii�'
�6.4Subcontractors:You understand,acknowledge,and�agree�thatfirom time-to-time�dunng th�t�"Fn ofthis Agreg[��nt,Vertical may;�in its sole��
and absolute discretion,delegate performance of some or ali of its rights and obligations here���`to third P�������ted by Verticai. You
hereby consent to such�subcontracting activity,provided that Vertical shail remain accountab6��f'you fa�r,��i'�!��^�i'ance of any such obligations:�
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6.5;Letter of Authorization.The undersigned Customer heteby appoints Vertic�al Commur���������t���1'�ic ('Vertical")as agent for Vertical to acY
as its authorized agent for all matters pertaining to the number(s)populated i���e�appr4��t����i��``�his�agency includesdisconnections of
�service and other requests�as deemed necessary�by Vertical to implement th�;?������1r����from Vertical,including but not�limited to:(1)
�securing information for activating,poRing,disconnecting,editing�and transfer�r'�t������"for Customer,(2)securing information for the purposes
of resolving technical issues for Customer,(3)securing information for activating,removing,changing and editing Customer's directory listings.
6.6 ARBITRATION/CHOICE OF IAW:Any dispute which is in any way related to this agreement,or any action for damages or injunctive relief
against Company,regardless of the facts or the legal theories which may be involved,shall be resolved by binding arbitration before the American
Arbitration Association("AAA")by a single arbitrator in accordance with the Commercial rules of AAA in effect at the time the arbitration
proceeding is initiated.The arbitration hearing shall be held in Atlanta,Georgia or at such other location as the parties may agree in writing.The
arbitrator shall prepare in writing an award which includes the iegal and factual reasons for the decision. Any disputes under this Agreement shall
be governed by the laws of the State of Delaware.
6.7 Export Controls: Customer acknowiedgesthaTthe export,import,and use ofcertain hardware,software,and technologica(data provided
under this AgreemenYis regulated by the UnitedStates and other governments and agrees to comply with all applicable laws and regulations,
including the U.S.Export Administration Act,the regulations promulgated thereunder by the U.S.Department of Commerce,and any other
applicable laws or regulations such as those that prohibit certain services from being used in or accessed by a national of Cuba,Iran, North
Korea,Sudan,Syria or any other sanctioned or embargoed country.
6.8 Force Majeure:Natwithstanding anything to the contrary herein;neithet Party shall be considered in breach bf this Agreement as the resulf of,
or shall have any liability under thisAgreement for,any failure or delay in the performance of such Party's obligations under this Agreement that is
caused by events beyond such Party's reasonable control,including without limitation acts of God(including fire,flood, hurricane,earthquake and
tsunami),riot,war,terrorism,government actions and intervention,embargoes,strikes,destruction of facilities,late or failed delivery by suppliers,
unavailability of power or Intemet services,or network-or carrier issues,(a"Force Majeure");provided that(a)the foregoing shail not apply to
https://info.vertical.com/vertical-8x8-terms 8!9
6/26/23,1:11 PM Vertical 8x8 Terms
either Party's payment obligations under this Agreement and{b)the non-performing Party shall reasonably promptly provide notice to the other
Party and keep the other Party updated and apprised on an ongoing basis of the nature and anticipated length of continuance of the Force
Majeure and the non-performing Party's efforts,plans,and ability to rectifysuch non-performance.
6.9 Miscellaneous Terms:
i.INTENDED USE.You are purchasing the Service for business purposes.7he Service will not be used primarilyfor personal,family,or
household purposes.
ii.911 SERVICE.If you purchase broadband access as part of the Service,you agree that without limiting the obligations assumed by you under;
as well asdhe other qualifications,limitations,and restrictions imposed by,the General Terms,Vertical subcontractors are not responsible for
managing 911 access.
iii.ACCEPTABLE USE POLICY.VerticaPs Acceptable Use Policy;which can be accessed and read on VerticaPs website,is incorporated herein by
reference.
iv.EQUIPMENT AND HARDWARE.Under the terms of VerticaPs agreements with its subcontractors,only Equipment provided by the
subcontractor has been approved for use with some elements of the Service.If you intend to use any equipment not provided by Vertical;such
equipment must be approved by Vertical in advance.Vertical reserves the rightto refuse or terminate Service if you are using equipment that has
not been approved by Vertical or, if applicable,a Vertical subcontractor.
6.9 Consent to use ElectronicSignatures and Records:Foryaur convenience,Vertical provides access to its Service online. This may require
you to enter into agreements or r����s'I��'���Zt��a�ctronically.As a result,you acknowledge and agree to the notices and agreements when you
�receive and read these notice,��t����������t;����electronically�withouY limitation the particular transaction into which you entered including
�entering intothisAgreemer�Fj4}` � `� "'`�j�' ,�{ 3
i,You have read and ur���{,r��nd the efectronic coPY t����ctronic contracts,notices and records,without limitation including this Agreement,and
�any�policies and any a�t';��ments; � �
J1 l���i;' i y ts',.
ii.You agree to,and,i����id to bebound by,the terms��'��ti�;particulartransaction into which you thereby enter;
tt�rt �4s�tt��
iii.You ate capable t�����ting o�storing a copy af elec���i�iic records of transactions into which you enter inclutling;without limitation;this
Agreement�and any����„dmentshereto;and,
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iv.You agree to receivct'�����nically mformation about the Serwce and other electronic records into which you thereby enter including,without
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��6.10�Interpretation:The parties'"'�t�ir�'�f�at befo��������g the Ver�i��C, uote��and`egreeing tothis terms;��each��has had arropportunity(and is
�advised)to consuft legal representation to assi�;�������terpreting an��t��erstanding the implications,�duties,and potential liabilities�th�t arise
under this Agreement.Consequently,this Agr����it shall not be cort����ed more strongly as against one party versus the other.
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https://info.vertical.com/vertical-8x8-terms 9/9
HXH VIRTUAL OFFICE AND VIRTUAL CONTACT CENTER SERVICE TERMS FOR 8X8 RESELLER
CU5TOMERS
Last Updated:November 30,2018
THESE TERMS SHOULD BE READ CAREFULLY,AS THEYAFFECT THE PARTIES'LEGAL RIGHtS BY,AMONG OTHER THINGS,
LIMITING RESELLER'S LIAB►LITY UNDER THE AGREEMENT
1. GENERA4
1.1. Applicability and Scape. 7hese 8x8 Virtuai Office and Virtual Contact Center Service Terms for 8x8 Reseller
Customers and all content expressly incorporated herein(these"Terms")apply to those customers of a reseller of 8x8,tnc.
("Sx8")that haveagreed to or accepted these 8x8 Virtual Office and Virtual Contact Center 5ervice Terms forSx8 Reseller
Customers in connection with ordering 8x8 Virtual Office and/or8x8 Virtual Contact Center services(such services(whether
stand-alone,included in 8x8 Editions or 8x8 X Series,or otherwise bundled with other services),including all components
thereof,�the"8x8SaaS�Service�`,�4�It�;t��������ugh such reseller. Forsuch customers,these Terms-apply with respect�xo all 8x8�
SaaSServices and Pro�ect���'��'����oget���`,����r�nces")�and Equipment�ordered or provided un�der the Agreement(as defined
below)(such Equipment��'����ered Equipment`�����hServices and equipment,together, "Ordered Products"). The 8x8 Virtuaf
Office and Virtual Cor�����,�`enter Regional Terms��,�x8 Reseller Customers included at the end hereof(the"Regional Terms")
jJr
are a part of,a�d inc���srated in,�these Terms. {rjl��,��
! kf . 11��E4�J.
1.2. The Agr����nt. On the first occasiori���t the legaf entity in whose name Reseller agrees to provide Services
("Customer")perfor��'�ny of the following acts,such entity thereby enters into a legally-binding contract with Reseller that
shall govern all-ordenri��r���tqu�sition,accessing,and use of Ordered Products(the"Agreement"); (a)entering intoan order-or�
other docurr�ent that in�c��`�,��;���,�����i{�3x8 Virt�,l���$��r�d Virtual Contact�enter Service Terms for 8x8�Reseller Customers
Itft U�lia,l y�!t�{t jt �.1 (i 4 )S z.
or otherwise agreeing to or��r�����t��#�se 8��'��''���'t�'���St��;�d Virtuat Contact Center Service Termsfor 8x8 Reseller
�
Customers or(b)accessing or using any 8x�;����'�ervices afte�,$��ing notified that these 8x8 Virtual Office and Virtual Contact
Center Service�Terms�for 8x8 Reseller Cus���rs apply to such���Sa�S�Services�or to such accessing or�use thereof. The�
Agreement shall include all terms and con�,����ns between Cu.;���er and Reseller(each a"Party"and together as the
t, �
"Parties")related to the ordering,acquisit�����accessmg,oC'���`'r�f Orde����roducts(including without limitation these Terms)
tr�i ti }r3 7 �' 4 kti{�tr
�and�all orders ofSxB SaaS�Services�and/or Eq�������������,�`�nto or�;�l����,���r on behalf of Customer,each of�whichshall
be subject to�these Terms. For avoidance of do���;����r��`��nsacti��s'�±��i�irig,�'�5�`�1''��b�tionship between the Parties�—�and any
�,�, �`,3�, t �1
terms,conditions,documents, materials,or other content agr��,�`��5 or entered ir"���£$by,or otherwise applicable to,Customer
t, ,}, � ,
and�Reseller—�hati�are unrelated�to tihe Ordered Products��������irdering,acquis���t�,accessing,or use thereof(e.g.,
Customer's ordering from Resellergoods or services oth��?'���,�;�heServices or���t`��iment�$��ach such transaction,document,
etc.,an"Extraneous Agreement")shall be outside o�'�����op���the Agre�,r����;�and th��`,��"I`ermsshall not govern or apply to
any�such Extraneous Agreement. ``' �'�; ti, ,7 s �1,���,��`�,��s'���; J; ����r
,�,.�' �
z,,�.+c t,«„°� �r�{ti��t�..
The individual who agreesto or accepts these Terms represents and warrants to Rese���i�r��hat he or she has the authority to
,
bind Customer tio�the Agreement and enterinto the�Agreement on Customer`s beha�'��;��;(�`SUCH II�I�������;�L DOES�NOT HAVE�
�SUCH AUTHORITY�OR�DOES NOT AGREE TOTHESE TERMS,THEN HE/SHE��SHOULD 1�'�`�`s�CC�{��tt���'�'�ERMS, ENTER�INTO�ANY
ORDER,OR ORDER,ACCESS,-0R USE THE�8x8 SaaS��SERVICES OR AUTHO�RIZE OR P�'����t�,����`�1ER PERSON TO DO�50.
r
1.3�. �Conflict. In respert of�the Ordered Produc�s and other m�����,++s�����"�,'�;�`���c�ope ofthis AgreemenY,theAgreem�nt
shall take precedence and control in the event of any conflict or incons�����+��°`iivith any Extraneous Agreement. In the event of
any conflict between these Terms and any other component of the Agreement,these Terms shall take precedence and controL
1.4. Relationships.Among Reseller,Customer,and 8x8. As a supplier ofReseller with respect.to the 8x8 SaaSServices
and Equipment,8x8 and/or its Affiliates may make available,provide,maintain,support,administer,and/or implementthe
Ordered Products and/or perform billing,collection,or other functions with respect to the Ordered Products and/or the
Agreement. Consequently,certain components or aspects ofthe 8x8 SaaS Services(including withaut limitation certain
software applications available for download and/orfor use in connection therewith)and/or Equipment may include the
branding of 8x8 or its Affiliates,and certain provisions of these Terms or other components of the Agreementmay refer or
relate to 8x8,its Affiliates,orthe products or services offered bythem. Customer and Reseller acknowledge and agree that
notwithstanding the foregoing, (a) neither 8x8 nor any of its Affifiates are the service provider under the Agreement or
otherwise in respect of any Ordered Products; rather,in entering into the Agreement,Customer is enterinq into a contracf
VO/VCC Service Terms for Reseller Customers(SB—11/30/2018) 1
sole/v and exc/usively with the non-Sx8 entity(ies)from/throa4h which it orders the Ordered Products("Reseller'),and the
Agreement is solely between Customer and Reseller and(b)in no event shall 8x8 or any of its Affiliates,by virtue of these
Terms or theAgreement,orCustomer's ordering,acquisitiorr,accessing,or use of Ordered Products, (i)be or be deemed to be
a party to the Agreement or(ii)have any obligation,liability,or responsibility to Customer or any other party(nor shall
Customer or any other party have any right or remedy that may be enforced or asserted against 8x8 or any of its Affiliates by
virtue of or under these Terms ortheAgreement). Accordingly,Customer agreesthat it shalt look solely to Reseller forthe
fulfillment of anyand all obligations owed to Customer, its Affiliates,and/or other related parties under the Agreement and
shall not seek to enforce the Agreement or assert or enforce their rights or remedies thereunder against 8x8 or its Affiliates.
TO THE EXTENT PERMITTED BY APPLICABLE LAW,CUSTOMER HEREBY RELEASES, DISCHARGES,AND HOLDS HARMLESS 8x8, ITS
AFFIUATES,AND THEIR RESPECTIVE PERSONNEL AND PARTNERS{OTHER THAN RESELLER}FROM AND AGAINSTqNY AND ALL
CLAIMSAND/ORLIABILITY UNDER OR WITH RESPECTTO THE AGREEMENTAND/OR THEORDERED PRODUCTS.
1.5. Applicability Throughoutthe Access Period. Customer agrees and acknowledges thatthe restrictions and
requirements applicable to Customer under these Terms are intended to apply throughaut the entire Effective Period and all
ather periods during which the 8x������rvices ordered under theAgreement("Ordered 8x8 SaaS 5ervices")are available,
ft �4t k 54iFf F#t St t
even if anysuch periods are,������������������aination or expiration ofthe Agreement(the Effective Period and all such other
!tl yt43��?,u (t� �}t5
periods,collectively,the{�����'�eriod ) A���'�hngly,Customer agrees that�it�shall comply with�such restrictions�and
requirements for the e��������ccess Period,and i��',�ligations related tosuch restrictions and requirementsshall survive any
� ��,�� x '{1
termination or expir�������f the Agreement and c���,nue to apply during any such periods.
r'f�rt r�� i t`t
2. 8x8 Sa�S SERVI�� ,'; ����
�t,�4�s �3.�,�,.
2.1. Ordering'��,SaaS Services: Customer may order 8x8 SaaS Services underthe Agreement,in each case by entering
into a written order pr`��;��red by or on behalf of Reseller for the same with Reseller pursuant to the Agreement("Orders").
Ofd2f$$hell be: "f�k;,} f( j i�sfz��x7 3 �t t���4ij f�l trrs {r
r }t �tt t i � f}�li�,�} t£'�i�t t � I
(a)� deemed entered into by',�az��u�,���►���'�`beco���;�+�ttive������ally binding�on,�the�Pa�rties upon(i)execution�by Customer
�(or�execution by both Parties if�the P����I���iave agreed i�i�����iting�that the foregoing sh�ll be�required for Ordersio be
effective)or(ii)completion by Cust���of an el�ctronic"���4�k-through„or,,clickto accept" process of Reseller orits
1 7 t 4.
Partner and �,�,�', y+��� �
�
(bj coterminouswith the Agreement(i���j��all terminat���'�t�w,anc�����xpire at the same time as the Agreement,in
�accQrdance�rith Sections 11(Term an�����r�l��,�,�������(Terrr��t������rt
�
�
� �� t � r, ,r f� , r , r, 7
� i�k1 r' � t3 z� t t <,1 �b ririi
Upon placement of an Order,the applicable Order�c�r���SaaS S������'shall be pt���isioned,a tenant and account shall be
automatically created for Customer,and Customer's designa��`�'��fninistrator shr���,��ceive email instructions and credentials
t���� lti,�� �,ir
necessaryto access such Ordered 8x8 SaaS�Services,�assi��t���r,��,;�nd/or�seats to�����idual users,and otherwise enable
������'�� g��l t�` �� ` }
Customer to�access and use such Ordered Sx8 SaaS Se�, � �visionm t 3 r
,5. � t�
�� 4 t�t� rty t( qY '� �l� t�„
s � },#Y ( t�%t i.� �� f
2�.2�. Reseller Responsibilities�With Respect��;}���SaaS���,k����� f � �{'�{€r�"��� � �,�
, ,�. t t t 7�Itt}i cf,.tt�., (ti .
2.2.i. 8x8�5aa55ervices�Availability. Reseller stiall, itself�or t��`�t`��Yie or mor zd����v2ndors,subcontractors,
wholesalers,suppliers,or other service-providers(each,a"Partner"of Reseller)or A�'��,���?#es,make th,���dered 8x8 SaaS
Services(which shall substantially conform to the�applicable Documentation)availa�����o Cust�t;�'�;�'����i���i`g�the Effective Period
� � 4 4 If�l �t ,��
assetfor`tih in,�and�subject to th�e terms and conditions of,these Terms). j�,; �,��s3` {3`x„��`������
;� t�� �� �� ` �'� �
2.2.2. Suppart of 8x8 SaaS Services. Reseller shalf provide stanc��4�r�sup����'�a����`�`'ered 8x8 SaaS Services during
Reseller's�regular�business hours(orsuclt otherhours agreed to in wri�"�I,�{,�!�����`�a�rties)via those particuler telephone
numbers,email addresses;web chat interfaces;and/or other support channels expressly specified by Reseller for such purpose
(the"ApprovedSupportChannels").
2.2.3. Sx8 SaaS Services Pricing CommiYment. Except to the extent otherwise expresslyagreed in writing by the Parties,
(a)theService Fee ratesfor Ordered 8x8 5aa5 Services shall be as setforth in the applicable Order,and,during the Initial Term,
Reseller may not increase any such rates,(b)after the Initial Term, Reseller may,at any time,increase such rates up to—but
not in excess of—the then-current list price for the applicable Ordered 8x8 SaaSServices,(c)when Customer orders Ordered
8x85aa5 Services for the firsttime in a country,such order shall establish the Service Fee rates that Reseller must affer for
future Orders of the same Ordered 8x8 SaaS Services in that country,provided that such established rates shall increase in
parallel with any rate increases under the immediately preceding clause(b),and(d)the initial Regulatory Fee rates for Ordered
8x8 SaaS Services shall be as setforth in the applicable Order.
VO/VCC ServiceTerms for Reseller Customers(SB-11/30/2018) Z
2.2.4. Changes to Ordered 8x8 SaaS Services. Reseller may not change Ordered 8x8 SaaS Services in any way that
materially reduces their overall functionality or security{based on customary usage in the United States("US"),the United
Kingdom,Australia,and Canada(the"Primary Market")),except with Customer's written approval. Reseller may,however,
make other changes or perform upgrades to Ordered 8x8 SaaS Services,providedthat Reseller shali provide advance
notification to Customer of anysuch change orupgrade if reasonably practicable or otherwise promptly thereafter.
2.2.5. Content and Data Protection. Reseller shall implement and maintain commercially reasonable administrative,
physical,and technical safeguards to protect the content of all communications transmitted, received,and/or stored through
any Ordered 8x8 SaaS Services(Customer's"Cantent")from unauthorized access and use. Customer shall remain the owner of
its Content. The Parties acknowledge and agree that(a) Reseller's and its Affiliates'and Partners' role with respect to
Customer's Content, ifany,shall be that of a passive conduit and(b)neither Reseller nor any of itsAffiliates or Partners shall
be responsible for or have any involvement in determining or creating such Content or determining the recipients or
destinations of any communications through Ordered 8x8 SaaS Services.
2.3. Customer Responsibilities With Respect to 8x8 SaaS Services
2.3.1. Customer Subscr�ptior����n����ment. AS A MATERIAL COMMI7MENT UPON WHICH PRICING AND 07HER TERMS
bF�THE AGREEMENTARE BA��1�;;������{��t�`����QLL BEOBLI�ATED TO�PAY(IN ACCORDANCE WITH�SEC710N7(BILLING AND
PAVMENT)�)ALL SERVICE ��,���``j����ULATORY i��������4ND TAXES RELATED�TO�ORDERED 8x8 SaaS SERVICES FOR 7HE ENTIRE
PERIOD BEGINNING Of�'�'�'s�s�FFECTIVE DATE OF���TOMER'S FIRST ORDER AND CONTINUINGFOR THE NUMBER OF MONTHS
IDENTIFIED THEREIN , �
��`��E"TERM," "INITIAL TEI�,���OR SIMILaR PERIOD(�R,WHERE NO SUCH PERIOD(S SO IDENTIFIED,
FOR THIRTY-SIX(36)fC��fiITHS)THEREAFTER)(TH�f���ITIAL TERM")AND EACH RENEWAL TERM(CUSTOMER'S"SUBSCRIPTION
COMMITMENT"),pr����ed thaf�Customer may r��t���e in quantity�or downgrade(e.g.,to a tier�with a lower Service Fee rate)
Ordered 8x8 SaaS 5������s for the next renewal term by providing notice of the same to Reseller at least sixty(60)days before
�,t�t4
the start of such reneuu������rm(`Reduce"or a"Reduction").
�S,�r i�
23.2. Usage. Custo���;{��'�'���;r����onsibl�a�£�`;,�t�,t,t�{w�t�ll pay in accordance with Section 7(Billing and Payment),any
�applicable�usage charges of t��'�����+�`�'`�`orth��������ime o�����(,,usage at www.8x8.com/terms-and-conditions/usa�e.
2.3.3.Ltilization of A roved�5u � ��`��� ,�
pp ppor��"��nnels. In seek�t�`���echnical and other support for Ordered Products in
�connection�with the Agreement{or suppa�''t�'lated to the Agr�����nt�or Customer's�relationship with Reseller in connection
therewith),Customer agrees to solely and t���lusively uUlize�P��,'��proved�Support Channels. Without limiting the generality
�of the foregoing,Customer�agrees not�to ct`�r'���t 8x8 or a,r��;z����s Affil�����`'�irectly�in connection with�seeking such supporC or
tj i t
otherwise in relation to theAgreement or the��`���,���,�r��fi�'cts e�����'�,����f���nt�thata number,address,interface,or
�oth�er channel of�8x8 or�its�Affiliate is an Approved��i���ort Char���� �ustomer��'���awledges and agrees that�where 8x8 or its
Affiliate is involved in providing such support,8x8 and/or its/��fi'����°e will not prov����upport for anyservices or products other
7 f t
than the Ordered 8x8�SaaSServices or Ordered Equipmen�'v,',t {;t��` st't{Y
2.3A. Use Policy Compliance. Customer accepts�i��`��f���to the 8x8 V��+���.r�ffice���.Virtual Contact Center Use
��policy�(available�at https://www.8x8:com/terms ar��?�����,� �ition''����,� poli y����,Y����lse P�����)�(which is��incorporated herein)��
t�� itY�rt;:r yra�, t
�and shall fulfill all of its obligations,representations,'�arranties,a�c�����ft'�t�s thereu,,��'��:Foravoidance�of doubt,
references in the Use Policy to"8x8",the"8x8 Parties","SaaS Services",and"Orderec�;i���$5 Services"sk��ll respectivety be
( t kt}�(t ky
deemed for�purposes�of these Terms to refer to Reseller,�the Reseller Parties,8x8 S�����rvices,a�t'��������d 8x8 SaaS
�
Services. Customer shall provide to�8x8(in�additiion to R�selfer)�any notice that Cu���'�SeXt�s���'�����"t���to rovide to Resel(er�
tt�jt t41,% t r rt}`ts,+� �
under the Use Policy. s tr, _ `��
�t �1�1j 'l��,t{�N�'
2.3.5�. Registratidn�Information. Customer sh�fl be respor�sible f��r�������r�t�,;�f�nd legality of�afl�account,Agent,and�
registration mformation(induding without Iimitation Customer's legal rti�l�i���itl payment information,Customer/Agent
contact information,and any personal data included therein)("Registration lnformation"):and the means of its acquisitian.
2.3.6. Network Requirements. Customer shall be responsible for ensuring that all aspects of the applicable network
environment(s)adhere to the applicable standards and requirementsspecified in the Documentation and are configured
appropriately to its proposed use of Ordered 8x8 SaaS Services.
2,4. 8x8Saa5 Services limitations. Customer acknowledges and agrees that(a)the Ordered 8x8 SaaS Services wil)not
be uninterrupted,error-free,or available one-hundred percent(100%)of the time{e.g.,they may be unavailable during
periods of planned or unplanned downtime and communications may not always be delivered to their intended destination or
without loss of data),(b)a single log-in is provided for each Sx8 Virtual Office extension,and,except with respect to
conference and other extensions specifically designed for conference or multi-party use("Conference Extensions"),such log-in
and extension is provided so►ely for use by a single Agent,(c)data transmitted or stored through the 8x8 SaaS Services may be
VO/VCC Service7erms for Reseller Customers(SB—11/30/2018) �
exported therefrom by or on behalf of Customer,Agents,or other users in a variety of ways(including without limitation via
third-party integrations,other features that interoperate with third-party offerings,or local or extemal download),(d)the 8x8
SaaS Services are not intended to and should not be used for back-up or tong-term storage of data,and(e)Reseller shalt not be
responsible for any such exported data or any loss of suchstored data. Use of 8x8 mobile applications may utilize underlying
third-party cellular and/or data services and thus may use such services'allotted units and/or result in usage or other charges
associated with such third-party services.
2.5. Third-Party Offerings and lntegrations. Customer's relationship and dealings(including withautlimitation any
collection or use of data)with providers of third-party offeringsthat interoperate with the 8x8 5aa5 Services(e.g.,third-party
applications for which 8x8 SaaSServices integratians are available)ot that are used in connection with the 8x8SaaS Services
(e.g.,broadband,MPLS,and equipment leasingservices)("Providers")shall in each case be governed by Customer's
agreement with the applicable Provider and shall be outside the scope of the Agreement. In no event shall Reseller be liable or
responsible under any such agreement(unless Reseller has agreed in writing to be a party to such agreement). Except to the
extent otherwise expresslyagreed in writing by the Parties,Reseller sha►I have no liability or responsibility (a)for any act or
omission of any Provider or any operation of its offering(e.g.,any accessing,modification,or deletion of data),regardless of
whether Reseller,8x8,or their�����r�4�����s���se, refer Customer to,approve of Customer's use of,or agree to bill and/or
{F 4
collect�on beh�alf of such P ��t�+��?��'�''c�e'si sr���� x���r such offering as�"certified,"�"approved,""recommended,"etc.,(bJ for
�ax,�, , 6 ���.�,� G
supporting any such thi�,����'t�y�offering,or(c)"����+�ptas expressly set forth in an SOW)for ensuring the continued availability
t;ia �� �
or operation of any s���k t{�fering or any Sx8 Saa���f�ices integrations or other features designed to interoperate therewith,
which such integrati�'��br features may be disco� �{�ed at an time.
(�<j, � Y
2.6. Suspens��{��nd Restriction. In addit�r��,�Reseller's other rights and remedies under the Agreement, R�seller may
{a)�suspend_some or�;���3�f the Ordered 8x8 SaaS Set�iices where Reseller or its Partner�reasonably determines that�such
suspension is necess����avoid actual or likely harm or damages to,or liability for,any party or where Customer has breached
�
the Agreement and/or''��J���i#�ce reason�ble limitation���restnctions on the use of any Ordered 8x8 SaaS Services that are
11 ) { t z�
being used�in violation of����`����������i s�teself���`���,��1��'�����ustomer of any suchsuspension in advance thereof if
reasonably practicable�or prorri�pt�i'�liereaft�k�������h advan�� �;t�tification�is��not re�sonablypra�cticable. Exceptto�th�e�xtenf
otherwise expressly agreed in writing by th�,���"ties,none of t��{��regoing actions by Reseller or its Partners shall relieve
�' , ',�r��
Customer of any of its obligations under t��,�greement,exce�a�"��,�t(except to the extent otherwise expressly agreed in
7 15 ��,
writing by�the Parties)��Customer shall not�'�t�,iable for any f�����any�su��ended Ordered 8x8 SaaSServices for�the period�t�f���
such�suspension�if�not�due�to Customer's b�����h of ihe A���`���nt ,;�}`'}s
� 4,�1 flit � y`r'��' 1'��4'��'r't� z�,
3. EQUIPMENT �.,����jf�t�j��4�,t�r �y'�'' '�'��{f�'�� ",E �E t t
�°t,,;- t {J i� :tl .r,, t�it4
{ t t�}
The provisions of Sections 3.2(Equipment Pricing)through 3�j�����tomer Respon���{��ities With Respect to Equipment)shall not
apptyto the extent otherwise expressly agreed in wnting�a������'�'arties �'j �t
t�r�z �� ,�r ��r �;
3.1. Ordering Equipment. To the extent that R�t��)��f a'C��rs to resell tc�4��,��mer��,t�,�pment that Reseller has
purchased from�8x8 for resale thereof�(such resold� ����`ment'�"����,t��pr���'���'����tstomer�'E��{�r order such Equipment from
�,�,�
Reseller, irr�each��case by entering into an Order. The��ricing for C��`���������pment sh{�i����as set forth in the Order under
, ��,t,
which it was ordered. Customer shall be deemed�the imporCerof Ordered Equipmen�,'���'all purposes,� , k
�ft< rt ���,rr,,;�
3.2�. Equipment Pricing.� Equipment-related pricing,discounts,and promotio�����g fr��������i��provided�irr�an Order�
shall apply solely to the particular�equipment ordered under�that Order,�and Rese�,(t��'m��1����7���iiimitment and shall have no�
obligation with respectto future pricing for or availability of��equipmet���, !, �� i,t t,`y,r��`r''�`��
I4 � �� ft! Jt�{ J� � t}
3.3. Reseller Responsibilities With Respect to Equipment. Res ��i��'�����`���'�self or tF�rough�its Affiliates or Par�ners,
provide the Ordered Equipment to Customer and pass throughto Customera twelve-(12-)month warranty(or an extended
warranty if permitted by the manufacturer)therefor. Customer may return any defective Ordered Equipment covered by
warranty by obtaining a return authorizatian numberfrom Resellerand thereafterreturning the Ordered Equipment in its
original packaging or equivalent to the address specified by Reseller,in which case Reseller shall replace the Ordered
Equipment at no charge and pay the reasonable associated shipping costs.
3:4. Customer Responsibilities With Respectto Equipment. Customer shall,in accordance with Section 7(Billing and
Payment),pay for alf Ordered Equipment at the pricing set forth inthe applicable Order and for all shipping and related
charges. All shipments of Ordered Equipment shall be F.C.A.(free carrier),and title and risk of loss or damage shaU pass to
Customer upon delivery to the carrier. Customer shall be responsible for all lost,stolen,or broken equipment(except to the
extent covered by warranty),and for ensuring that any externally-acquired equipment used with Ordered 8x8 SaaS Services is
in reasonable working condition and configured in accordance with 8x8's and Reseller'stechnical requirements.
VONCC Service Terms for Reseller Customers(SB—11/30/2018) 4
4. PROJECT SERVICES.
The provisions of this Section 4(Project Services)shall not apply to the extent otherwise expressly agreed in writing by the
Parties. Reseller may from time to time,in each case in its sole discretion,offer to perform work for Customer relatedto the
configuration or customization of Ordered 8x8 SaaSServices, network assessments,Agent training,or similar work or services
("Project Services"). Customer may order Project Services under the Agreement("Ordered Project Services"),in each case by
entering into(via execution or completion by Customer of an electronic"click-through"ar"click to accept" process of Reseller
or itsPartner)an Order and/or a written statement of work.or similar document for the same with Reseller(an"SOW").
Resellershall,itself or through itsAffiliates or Partners, perform the Ordered Project Services in a professional and
workmanlike manner,with reasonable skill and care,and in accordance with the terms of the applicable SOW(which shall set
forth the other terms related to the Ordered Project Services ordered thereunder),provided that Customer's sole and exclusive
remedies for Reseller's breach of this sentence shall be,as set forth in the applicable SOW. Customer shall pay all fees and
other amounts set forth in the applicable Order and/or SOW for Ordered Project Services,in accordance with Section 7(Billing
and Payment)and any ather terms set forth in such SOW. Customer acknowledges and agrees that Reseller makes no
commitment and shall have no ab���trQ�}with respectto future pricing for or availability of Project Services.
5. ORDERS AND PARTY AF�1�►�`�}�;'��"Ef�`�L���'��,�JBCONTRACTING
�� ail � ��� F1� �
i 1, �rtr 1
Reseller may,in each c������fits sole discretinn,���l�t��rmit an Affiliate of Customer to order Ordered Products,in which case,
t}t� k�`,�� . � (�'/� �.
with respect to such����,(i) references to`Cus��er' in the Agreement shall be deemed to include such Customer Affiliate
(as well as Customer������� (ii)�Customer shall rem��,��Ily,including jointly and severally,liable under the Agreement, (b)except�
to the�extent other����expressly agreed in writ�N���,��the Parties,designate a Reseller Affiliate to enter into�one or more
Orders or SOWs wit�t��tomer,in which case,with respect to sucF�Ordersor SOWs,(1)theAgreemenYs referenc�s to
"Reseller"shall includ�,j�;����,h Reseller Affiliate(as well as Reseller)(provided that the Reseller Affiliate shall be deemed to be
�the servic�provider unc��������i,��r,�r�,;r��S��SOWs)��,��,�ls��eller shall remain fully,�including jointly and severally, liable under�
�Che Agreernent,and/or(c)st��'"��°;���`���'��r`ihe�������t�i��r�t�'�t,��eseller's obligations�under the Agr�ement,provided that
Resellershall remain�responsible for perforr����'of such obr����Qns�and for such subcontractors'�actions or omissions of irs�
���tz,. s 4
pOf�OI'llllflg SUCfI Ob�Ig8t10�15. {j�jh�4tt�� �;t} i�
i
�}7 lt t �
6. 7AX�S �x�`i{s t�����,
i�7r t z �r ��,t#�t
�s ,
The provisions of this Section 6(Taxes)shaf�`I��,�pply t��,���,r���ent ot�#��►;��� �xpressly agreed in writing by the Parties.
�j c� �z s }f�� t t+ rC 1 �� 1��ttr
Customer shall be liable and responsible for,ai���'��,����,���`�����'t��accor��i���.jv�`��VY����,�►on 7(Billing and Payment),all taxes, levies,
imports,exports,customs,duties,charges,fees or simifar gove{�����tal assessm��t�, including�value-added tax,sales, use,
�withholding,public utility,or universal service taxes or fees„���'��ttergency servi����urcharges(i.e.,911, E911,999,etc.)that
f� �
Reseller or its Partner reasonably believes tobe assessec�,��'`��'��ssable by any g�����nment���fiscal,or other authority,or
recoverable by Reseller or its Partners,�in respect of Q��t���! F���`ducts other����,`�hose������able against Reseller based
solely�on its income{collectively,"Taxes"). Any�Ta����t forth'"��l�����i�������'�or any�,��'�e shall be solely non-binding
estimates. �Fny such estimates set forth in a�quote or"Order�shall����'����ed by or o,#�,����alf of�Reseller in good faith bas�d�
��r�,��
�on the service�address(es}provided by Customer, In order to assert an�exemption fru��'�`i�y Tax,Cus��r��r must deliver to
� t, ,�
Reseller a�valid�tax exemption certificate�authorii�d by the appropriate�taxing auth����,in wFu��,`���.`���s�omer shall still be�
liable for any Taxes assessed p�rior to such delivery. To th�e extent required by Law�`t,�r5����'�t�����educt amounts from its
,�,4 y� x�, �
payment of Billed Amounts for or on account of any Tax and/or withhq�'�ing im���,��t��i��;��y governmental or fiscal�authority,
, sz
provided that Customer shall�(a)provide notice ofsuch requirement��;�����'���,�����ast�thirty(30)�days prior to making the
deduction,(bJ furnish Reseller with receipts evidencing remittance of the'ti`��ucted amounts,and(c)pay such additional
amounts to Reseller,as applicable,as are necessary to ensure receipt by Reseller of the full amount that it would have received
but for the deduction. Customer acknowledges and agrees that Reseller may not charge value-added,goods and services,or
similar Taxes in certain jurisdictions(such as Australia)that permit reverse charge of such?axes. Resellershall account for and
remit any such Taxes on Ordered Products in such jurisdictions.
7. BILLING AND PAYMENT
The provisions ofthis Section 7(Billing and Payment)shall notapply to the extent otherwise expressly'agreed in writing by the
Parties.
7.1. Billing of Billed Amounts. Service Fees and othermonthly-recurring charges shall startta be billed as of the
effective date of the applicable Order. Except to the extent otherwise expressly agreed in writing bythe Parties,such amounts
VO/VCC Senrice 7ermsfor ResellerCustomers(58—Il/30/2018) 5
shall be billed monthly,at or near the beginning of the applicable calendar month,provided that when Ordered 8x8 SaaS
Services are ordered,Reseller may bill the first thirty(30}days of such amounts for such Ordered 8x8 SaaS Services at or near
the time of order. One-timeServices charges,including Project Services fees,shall be incurred on the effective date of the
applicable Order. Equipment-related charges shall be incurred upon shipment of the Equipment.
7.2. Payment of Billed Amounts. Except as setforth in this Section 7.2(Payment of Billed Amounts)and Section 6
(Taxes),Customer shall pay all amounts billed to Customer by or on behalf of Reseller in respect of Ordered Products("Billed
Amounts")without counter-claim,set-off,withholding,or deduction of any sort. If Customer believes in good faith that a
Billed Amount was not actually incurred underthe Agreement(i.e.,was overbifled),then Customer may dispute such Billed
Amount by providing notice to Reseller within thirty(30)days of the date of the first posting of the Billed Amount in the
relevant account(where payment is not By Invoice)or the date of the first invoice in which the Billed Amount was invoiced
(where payment is By Invoice),which such notice must specify the particular Billed Amount{s)in dispute and the basis of the
dispute in reasonable detail. Failure to so disp�te a Billed Amount within such period shall constitute a complete and
irrevocable waiver of Customer's right to dispute such Billed Amount. If payment of a Billed Amount is By Invoice and
Customer disputes such Billed Am��n,��r�,�ood faith in accordance with this Section 7.2(Payment of Billed Amounts),then
Customer may,at its�option������j������i����������Billed�Amount expressly��under protest or(b)�withhold payment of such Bilfed
Amount,in which case s�����'�'d��Amount,►��`#���onlyifJ actuaNy incurred under the�Agreement{i.e.,not actually
r� � �,t� x�z,,t�f �
overbill�dJ,shall not b����due until ten(10)tl��a�J�after Reseller's�determination of the same(if�such due date is laterthan
the originai due date���r��ch amount). Delinque��'��Iled Amounts shall,beginning upon delinquency,accrue interest at the
rate of the lesser of�,�',��point-five percent(1.5%�����month or the maximum rate permitted by appli�able�law. All paymentis
to Reseller or�its�Af��}���shall be non-refundable����non-creditable.
7.3. Up-Front����ient. At all times during the Effective Period other than those periods for which payment of all Billed
Amounts is By Invoice,{�����rner shall rr�,aintain on file Ntith Reseller complete,accurate,and up-to-date information for at
least one valid,working cr'����i�`��'ti��r��?��tome�l���t�+'7��j��������ient to permit ACH withdrawals). Payment of all Billed Amounts
�—other than those forwhich Re"s�i��`�`�ias agE�������°paymen��'�jal,�voite—shall be by charge to such tredit card(s)or by ACH
withdrawal from such account(s),at or ne����`e of billing an(��'�stomer hereby authorizes Reseller to make such charges or
withdrawals. Where payment is by such c�t��C`�e or withdrawal�C����{'�Reseller shall�post a statement of the BilledAmounts in the�
relevant account at ornear the time of th�E��`st attempted ct��;��t ar withd�awal and shall thereaftermake commercially
� 1� r
reasonable effortsto notify�Customer by e��'�y�4and/or tel�,���e if th���l��ge orwithdrawal is not�successful and(bj Billed�
Amounts shall be�due�within fourteen(14)da��,��;���������t�g f�sf��,�,�„�`t',,,� ��;
f�r�t���,�,,r,.„t`��j r.{���>��! il, ..t t>�� 4i
7,4. Payment by Invoice. To the extent agreed by Resel�fl�;��,��stomer may��r Billed Amounts by invoice,in which case
payr'nent ofth�ose Bifled AmounCs�shall be(a) made by credk�r��;��;`theck,ACH,ort���transferand(b)due within�thirty(30)
,� rr��< � t
days of invoice date(Net 30) (payment"By�lnvoice') E����,�y��,�agreement sha��`��rnrithinr�eseller's sole discretion,but,�once
entered into,may not be�revoked by��Reseller,excepx�#���h��''��'�currence o�t�;����(s)tha�,``���Reseller's reasonable discretion,
put Customer's creditworthiness or solvency��into c�'���'�bn(whi��'��������'�a��iell incl�a��?�rvithout limitation Customer's
default on any of its financial obligations or a Solvency Eventwith r������'�ib Custome�'���;�ny entity that own�or�controls it).
��8. CHANGE 1N TERMS � � � ��
#5t�t} �tij�4� �; �
1 t e t�r �t.:i�,c
t t f tt�r�s��}� ��
7he provisions�of these Terms�may not�be changed or`amended in any way,excep������,ld���£���,."'��
t �' � i r
(a) The Parties may amend the provisions of these Terms as they a���yto tl��}��'�,+��l�nt bq agreeing to�dt��so in�a written,�
legally-binding(on both Parties)amendment or similar documen�;����������'�iy both Parties that specifies the applicable
}.,t
amendments to these Terms and includes an express representation by Reseller that 8x8 has been notified and has
expressly approved of such amendments as they apply to the Agreement. Any other attempt by Reseller and/or
Customerto change or amend these Terms shall be deemed null and void,and the purported change(s)or amendment(s)
in question shall not apply to theAgreement. For clarity,where the Parties agree to such different or additional terms as
expressly permitted by these Terms(e.g.,where a provision of these Terms is qualified by"Except to the extent otherwise
expressly agreed in writing by the Parties..,"�,such different or additional terms shall not be considered to be
"amendments"to these Terms for purposes of this clause(a).
(b) 8x8 may change or update these Terms as follows:
(i) 8x8 may not change or update these Terms in any manner that would materially reduce Customer's rights or
benefits,or materially increase Customer's obligatians or fiability,under the Agreement{a "Material Change")(i.e,
any such changeshall not apply to the Agreement),except where Reseller or 8x8 provides Customer with at least
VO/VCC Service Termsfor Resetler Customers(56-11/30/2018) 6
thirty(30)days'advance notice of,and opportunity to object to,such change by 8x8. During such notice period,
Customer shall have the right to object to such change by providing notice of such objection to both Reseller and
8x8. Where Customer provides a such notice of objection to both Reseller and 8x8 before the end ofthe applicable
notice period,the changeshall not take effect(i.e.,shall not apply to the Agreement)during the then-current Initial
Term or renewal term(each a"Term"),but shall take effect(i.e.,shall begin applying to the Agreement)if and when
the Agreement renews(i.e.,on the first day of the Agreement's next renewal term,if any). Where Customer fails to
object to such a change by providing such a notice of objection to both Reseller and 8x8 before the end of the
applicable notice period,the change shall take effect at the end of such notice period.
(ii) 8x8 may make changes or updates to these Terms that are not Material Changes by posting such changes to
www.8x8.com/reseller-order-terms orthisweb page,which changes shall be effective upon such posting. For
avoidance of doubt,the mere addition of Regional Terms fora new country or region shall not constitute a Material
Change.
9. GENERAL REPRESENTA710NS AND WARRANTtES;WARRANTYDISCLAIMER
Each�Party represents and warr��};�t`�����`�����bona fid2�business,�has�the power and authority to er�ter into��and perform its�
��r{ z� ; ; ,z � }
obligations�under the Agr���,�t������fit�i`s r��'�s`�,��g upon any statements,commitments, representations,or warranties other
than those expressly se�f��`;,{�%`�n the Agreemen�, ¢��stomer represents and warrants�that�its orders orpurchasesare not�
, � r.�,, � it�
tontingent�on the delk,��fi3f any future function����or feature. EXCEPT�FOR THE WARRANT(ES EXP��ESSLY�PROVIDED BY�
,
RESELLER IN 7HE AG���EN7,TO THE�MAXIMUf�;��;TENT PERMITTED UNDER�APPUCABLE LAW, RESELLER MAKES NO
s "�� '�`'��r�
WARRANTIES AND[�����AIMSALL WARRANTIES�4���LATION TO THE�SERVICES, EQUIPMENT,AND�OR THE AGREEMENT,
WHET�HER EXPRE55���'�sR IMPLIED, WCLUDING�,Bl��NOT LIMITED TO,THE�IMPLIED WARRAN7IES OF MERCHANTABILITY,
$
FITNESS�FOR A PARTt���R PURPC)SE, NON—INFRINGEMENT,AND�TITLE�.
}t zl
,
t��� , ,����,
10. RIGHTS IN AND Tf� ��R,V ND FEED��'� �,t
1 t�x�,=.�it <,. �.YI � . �5 r �sj1��� �-' iS�J� 7
To the maximum extent permit��t�°�y"Law,al=►t����fl�ctual pi����1�ty and other rights,title,and interest in or to the
� +�r��.
Documentation or the Services and relatec�t��'�virare,applicati��`��functionalities,APIs,tools,and interfaces(the"8x8
t � f;
Platform")—and all configuration designs�����e,deliverables,�i��4,other work product produced or developed by Reselfer,8x$,
y� r� t 7 s�
or their Affiliates or Partners in the cours��'��erforming und,��`���e Agreernent(except to the extent such work product
embodies Customer's�pre-existing intellect���;�roperty) 5���'�$�r�emain�����`and belong�exclusively to, Reseller,8x8,their�
�� .l � sy�� �;1� f�� �
Affiliates,and/or their licensors, Customer h��`���������i����itesell�'������������al property and other rights,title,and
interest in or to any improvement,enhancement,r��`��5�menda�����t'3rrection,��i�r�ther feedback that Customer may provide�
to Reseller,8x8,or�their�Affiliates relating�to the�r operation�,�i�'��s�Services or E���ment,and agrees�that such parties shall
t�ytfi�s` I
be free to use, license,assign, and exploit any ide�s conc��}����ow-how,or tec���es contained therein for any purpose
WI�hOUt Y25tfICtlOf1 Of C0111peIlS2tlOf1. � t�S��U' 4 i fr}��1 r °i3 ir5 t
7 ���tyb� yt� tti f }.t�i �tc" �tt �
>
11. TERM AND RENEWAL r`'���}i'�� ''jt ,j,�� � ;s ��'� 3,�` � � '{i �}'�
��s, } � �i ; yi.. Yt�ts.j
�iar,a,{t„ ,
7he Agreement shall become effective on t he date t hat the Patties enter mtothe Agr��{��nt an d contmue in full force and
effect until the�earlier of�(a)the date terminated in accordance with Section 12 1(E�����ive Term�n,�������,��ghts)�and(b)the
date of expiration as set forth in the nextsentence(the"Effective Period"). At the�t��'of����}��,�i�,''�i�e Agreement,if not
r , ,r�x ,� �t
earlier terminated��in�actorda�nce with�these Terms,shall: ,fr�,ff',;�, ' { ��<J'"''''��'�
4itt 7
t; � {t4 ��"fat+''
(i) expire if either�Partyhas elected not to renew the Agreement v�t���k������t�'�,"����b'��ier Par'ty(and,in the case�ofi�Customer's
� ,, s�,�r, �,,,,>v
non-renewal,notice to 8x8)at leastthirty(30)days prior to the ei'r�'����ith Term,
(ii) continue on a month-to-month basis(i.e.,automatically renew for successive one-(1-)calendar manth renewal terms)if
Customer hasso electedvia notice to Reseller and 8x8 at leastthirty(30)days prior to the end of such Term;or
(iii) automatically renew for a twelve-(12=) month renewal term ifneither of the foregoing applies.
12. tERMINATION
12.L fxclusiveTermination Rights. The Agreement maybe terminatetl:
(a) by either Party with thirty{30)days'notice to the other Party(and,in the case of termination by Customer,notice to 8x8)
irt the event of the other Party's material breach of the Agreement(which shall include without fimitation any Customer
payment delinquency or Customer breach of the Use Policy)and,if such breach is reasonably capable of cure,failure to
VO/VCC ServiceTerms forReseller Customers(56-11/3d/2018) 7
cure such breach within such notice period,provided that such cure requirement shall not apply with respect to a
Customer payment delinquency where there has alreadybeen such a delinquency;
(b) immediately by either Party upan notice to the other Party where the other Party experiences a Solvency Event;
(c) by Reseller with thirty(30)days'notice to Customer in the event that any 8x8 SaaS Services become subject to an actual or
threatened Claim of infringement(an"Infringement Claim")and avoidance of the alleged infringement via procurement of
a license or modification or replacement of the applicable 8x8 SaaS 5ervices{either or both of which may be exercised by
Reseller,at itssole option and expense,in the event of any Infringement Claim)is not commercially feasible;
(d) by Reseller with thirty(30)days' notice to Customer in the event that Customer objects to any change to these Terms
proposed or made bySx8 underSection 8(Change in Terms);or
(e) by Reseller with thirty(30)days' notice to Customer in the eventthat Reseller determines in good faith that such
termination is necessary to comply with a law, regulation,or court or administrative orderor ruling.
7HE PARTIES ACKNOWLEDGE ANDAGREE THATTHIS SECTION 12(TERMINATION)STATESTHE PARTIES'SOLEAND EXCLUSIVE
RIGHTS?O TERMINATE THE AGREEMENT,AND THE AGREEMENT MAY NOT OTHERWISE BE TERMINATED BY EITHER PARTY.
12.2. Effect of Termmatiq�� s��`���rr��,�ermination of the Agreement for any reason,subjectto any continuing Customer
It3{{� f� kI 4 ti
fiinancial obligations under������1��'�i�`T�''��V`�',�����ders and SOWsshall immediately terminate. In the event that the Agreement
is terminated by Custorr���"����er�and�in accort�����with clause(a)or�(b)—or by Reseller�un�der clause(c),{d),or�(e)—of
Section 12.1(Exclusiv�'��r��iination Rights),Custt�l���shal)be relieved of its Subscription Commitment for any post-
, a s }z
sit�4$.`
termination�period,�����,except to the extent�oth���se expresslyagreed in writing by the Parties,Res�ller sha�ll refund any
amounts un-used ar��]��'e-paid for Ordered 8x8�����;�ervices for any such period. �or clarity, (a)na other termination af the
��
Agreement shall reli���Customer ofsuch commitr��nt(which shall survive any such termination)or entitle Customer toany
refund and(b)in no 3����shall termination or expiration of the Agreement relieve Customer of its obligation to pay any
}„
amount incurred ther����1��nor to s��h termination or expiration.
'd;i t } j { i(t3t
���`ty t��f}r�j} s,,�stl.4�,� :�} 7}�jii�'�}S�std J' s�s t
13. INDEMNIFICATION� �4' ,''li rt � ,3 1 itr � f� �s �
��s.(�.�.rJ £., �'� {#'ls'i�` ift,�'t�
Except to the extent otherwise expressly a�t�����'in writing by Y�,��'arties,Reseller shall(a)defend Customer, its Affifiates,and
their personnet(collectively,the"Custom�+�i�f`�a�rties")�from and��s��inst any Indemnified IP�Claim threatened or brought against
r�t t�ra�
any of them by any third party and(b)ind�r�j�tify and hold h���r��`�s the Ct�stomer Parties against any damages,attorneys'fees,
defense costs,and other losses(collectivel�'��;,���sses")pa����,���y therr��;�,���ant to the adjudicati�n or settlement ofany
� fs ,t�
1 ( fE � �� � 4 �i
Indemnified IP Claim. Customer shall(i)defeW��`'���+��������'�����filiate��,�����`���t��rs,and their personnel(collectively,the
��tt 1 � � + t I t)� � 3�t�`tlx}
"Reseller Parties")from and ag�inst any action,c��`�'r;t��inand,����'���estigati�#����nquiry,or proceeding(each a"Claim")
, � � , ,
�hreatened or brought ageinst any of�Chem by�any third part�,����t�rises�out of or���'�ults�from Customer's�Content or any
actual or alleged breach of theAgreement by Customer an,�t;��r�r�V�demnify and ha���tarmless the Reseller Parties againstany
Losses payable by any ofthem pursuantto the ad�udic�,��i�����;'��ttlement of a�����h Clait';`�4,�An indemnified party shall �1)
provide�the indemnifying Party(and,where�the ind�C�'Y��i'�d p��t��i,s a Cust�y��i��artY,P�;�l��e 8x8) prompt noti�e�upon
becoming aware of such a�Claim,(2)permitthe inde�`�Y�iifying Par`��"����;��,��`���and ex����ve control over the defense and
t
settlement of any�such Claim, if it�ele�cts,and(3)�provide reasonable assistance to the����mnifying Part�m connection
�th�erewith;�provided that the indpmnifying P�rty shall�not enter into any settlement��`��`��ment tF�a�,'�����..result in anq
tu� t „t,�� �,s�<
payment or other obligation,or restriction on�the business of,the indemnified par��f'��tho�r,�,��'����r`�"iivritten consent.
4�,{`' ' t;,'t,r;;�.,
14. EXCLUSION$AND LIMITATIONS OF LIABILITY �, ,`�'t` {"}�1���
z�z� � , � ,�{t�.�
�i`rj�i`S t�t��#�i k€��,�r��'
�TOTHE MlkXIMUM EX7ENT PERMITI-ED UNDER APPL�CABLE LAW, (a)I����;���'I�f SHALL RES�ELtER��BE LIABLE��UNDERTHE
AGREEMENT FOR ANY INCIDENTAL,CONSEQUENTIAL,SPECIAL, PUNITIVE, EXEMPLARY,OR COVER DAMAGES; LOSS OF
PROFITS, REVENUES,OR GOODWILL;OR LOSS OR INTERRUPTION OF BUSINESS,WHETHER FROM BREACH OR REPUDIATION OF
CONTRACT, BREACH OF WARRANTY,NEGLIGENCE,TORT,STRICTtIABILITY,OR OTHERWISE AND{b)THE MAXIMUM LIABILITY
OF RESELLER UNDER THE AGREEMENT,WHETHER ARISING FROM A THEORY OR CLAIM OF BREACH OR REPUDIATION OF
CONTRACT, BREACH OF WARRANTY, NEGLIGENCE,TORT,STATUTORY DUTY,OR OTHERWISE,SHALL IN NO EVENT EXCEED THE
TOTAL AMOUNT OFSERVICE FEES PAYABLE UNDER 7HE AGREEMENT FOR 7HE TWELVE-(12-) MONTH PERIOD PRECEDINGTHE
FIRSTINCIDENT OUT OF WHICH THE LIABILITY AROSE, PROVIDED THAT WHERE THE PARTIES HAVE AGREEED TO A LOWER
LIMITATION OF LIABILITY,SUCH LOWER UMITATION WILLAPPLY. THE FOREGOING EXCLUSION AND LIMITATION SHALL APPLY
REGARDLESS OF WHETHER EITHER PARTY WAS ADVISED OF THE POSSIBIUTY OF SUCH DAMAGES OR THE FAILURE OF THE
ESSENTIALPURPOSE OFANY LIMITED REMEDY,AND ON A CUMULATIVE(RATHER THAN PER-INCIDENT) BASIS. THE PAR7IES
AGREE THAT(i)THE FOREGOING EXCLUSION AND LIMITATION ARE INTENDED TO ALLOCATE RISK AMONG 7HE PARTIES
VO/VCC Service Terms for Reseller Customers(58—11/30/2018) 8
UNDER THE AGREEMENT AND COMPRISE AN ESSENTIAL PART THEREOF,(ii)THE PARTIES RELIED ON SUCH EXCLUSION
AND LIMITATION IN ENTERING INTO THE AGREEMENT,AND(iii)THE PRICING FOR THE ORDERED PRODUCTS WOULD
HAVE BEEN SUBSTANTIALLY HIGHER IN THE ABSENCE OF SUCH EXCLUSION OR LIMITATION.
15. MISCELLANEOUS
15.L Notices. Any notice to be provided underthe Agreement shall be provided as follows:
(a) to Customer—via any of the following methods: (i)email to the email address specified byCustomer in connection
with its initial order of Services,(ii) personal service,overnight courier,or US certified mail(return receiptrequested
and postage prepaid)(collectively, "Deliver�')to any postal address provided by Customer in connection with such
order,or(iii)such additional method agreed to in writing by the Parties,
(b) to Reseller—via (i)the method and to the address(es)specified for notices to Reseller in the Agreement or(ii)if no
such method and address(es}arespecified therein,via Delivery to the physical address specified far Reseller in
connection with the first Order,and
(c) to8x8—via email to claims@8x8.com(for notices of Claims orterminationj ornotice@8x8.com (for all other noticesj
tt t t Jk
orvia�t7eliveryto 8x8�,�����t�����,�'�����mer�Servire, 2125�0'Nel Drive,San�Jose,CA�95131".
, 7, } � ti:�
Reseller or�8x8 may cha�������bf its desig�i�`����otice�addresses via noti�e to Customer,and Custemer may change any of�
its designated notice����t�'ses�via�notice to�b������seller and�8x8. For�avoidance�of doubt,only 8x8 may change its
designated notice a������°. Notices shall be deer�'��+�effective and received as follows: (i) via Email—the first business��day
f�4
�after�the date sent,,�����iout any undeliverable n����ation being returned), (ii��via�PersonalService�—the�first business��day
afCer��the�date deli���i to the noticed�party,(iir}�}1��OvernightCourier—the�#irst business�day after the date�delivered to�th�e
overnight courier,�'k�i��,�v)via US Certified Mai1—the fifth(5th)day after the date sent. Any notice or notification provided to
Customer by 8x8 in������lance with thisSection 15.1(Notices)shall satisfy any requirement under these Terms for Reseller to
x�t 7
provide thattype of n�����,���n��t��i����4�n(as apq�����Jt�Customer.
{�� � � �� � t it�tt��i�i ,.11 ,1{iift �
15.2. Governing Law,�u�i���+t�'���t'�:` �The�i����i�nt��r���+�governed by�and construed in accordancewith the�laws of
California,without regard to its choice or cc�����`s oflaw rules'`�r��cept to the extent�otherwise expressly agreed in writing by
the Parties,the Parties agree to submit to����urisdiction of th�t�'�te and federal courts within Santa Clara County,California
(which jurisdiction shall be exclusive if Cu���1�er is domialed k�`#��e U5)and waive any objection as to venue or inconvenient
fOt'UfTI I11�SUCfI COUttS, j��t�' ��t�����r`� rt�sS r
. t��s� � 1 , t �l � i'
15.3. Force Ma�eure. Neither Party sha��,{�����£���,����'in bre�r��'���'�t,��$������anyliability under,the Agreement as the
result of any failure or delay in such Party's perfor"r�S�ir��thereur����used by��r�ts�beyond such Party s reasonable contr�l,�
t��
including without limitation act of God;fire,flood, hurricane���,���uake,tsunam;���other natural disaster, riot;war;
terrorism;government action or intervention;embargo,s���}��J'�struction of fa����i,�s;late or failed delivery by suppliers;
7} t � ��'t 1� ��r t
unavailability of power or Internei�services,�or network,��s�,�r���x issues,prow���,'�iat�thet'�'��ggoing�shall not apply to either
Party's payment obligations under the Agreement ,�`t`'l ' '�isl„ �t'i,�`����� �` ��; '�
��p t s '� xtil . tzf �?t� .'`
y�,�� {� } r , t ti ." x�75}
15.4. Entire Agreement;Amendment. The doC�ments com�t�`x�`��������greemen���Y�stitute�the�entire agreement
between fhe Parties�in respect of the�Ordered Products and expressly�supersede and��ce any prior�r contemporaneous
�F ��t
agreements,written�or�oral,relating to�thereto. �TheAgreement may not be amend�����xcept v����,�'��ties'execution of���a�
written amendmentthereto or a�s�otherwise expressly provided irr the�e Terms or���gt���r,�#��,���'ovided that,for avoidance
'�ti��f 2� ti'.Ii,s..
of doubt,these�Termsmay be amended only as set forth in Section 8(C�hange in������rtt�,�,�4��r�o�event shall the terms ofany
f���
purchase order�or similar document delivered by or�on�behalf of Cus�r��,�r����`�i�i��`tie to Resefler in connection with the�
� t
Agreement(to which Reseller hereby objects)�become part of,�apply to,�'������ify or�supersede�Che�terms�sf theAgree�ment�.�
15.5. Severability. If any.provision of the Agreement is deemed illegal, invalid,or unenforceable,in whole or in part,
under applicable Law,the Agreement shall be deemed amended as and to the extent necessary to render its terms valid,
enforceable under applicable Law,and,to the greatest extent possible,consistent with the Parties'original intent.
15.6. Waiver. Except to the extent expressly otherwise provided in these Terms,(a)either Party's failure to exercise or
enforce any right or remedy under the Agreement shall not constitute a waiver of such right or remedy and(b)no waiver of
any right or remedyshall be enforceable against a Party unless in writingand otherwise conforming with these Terms.
15J. Assignment;Binding Effect. The Agreement shall be binding upon the Parties' heirs,successors,and permitted
assigns. Gustomer may not assign the Agreement or assign its rights or delegate its obligatiansthereunder,in whole or in part,
except(a)(to the extent in connection with a bona fidesale of Customer or substantially all of its assets toa third party)with
ten(10)days'prior notice to Reseller and 8x8 or(b)with Reseller's prior express written consent. In connection with any such
VO/VCC Service Terms forResellerCustomers(56—11/30/2018} g
proposed or actual assignment or delegation by Customer,Customer shall provide such information and documentation
concerning the assignee or delegee as Reseller might reasonably request,and Customer shall remain jointiy liable for the
obligations of such assignee or delegee. For the avoidance of doubt, Reseller may assign its rights and/or delegate its
obligations under the Agreement,in part or in full,to 8x8 or one or more of 8x8's Affiliates.
15.8. No Third-Party Beneficiaries. Except as expressly stated in the Agreement,the Agreement is intended forthe sole
benefit of,and shall only be enforceable by,Customer and Reseller and their permitted assigns. Without limiting the
foregoing, Reseller shall have no obligation or Iiability hereunder to any Agent or other end user of the Ordered 8x8 SaaS
Services.
15.9. Document Execution/Acceptance. Use of DocuSign,or any other widely-used method of verifiable electronic
signature and de►ivery,shall be a valid method of execution and/or delivery of all documents under the Agreement. Any
document or other content relat�ed to orproposed for additian to the Agreement that is prepared by Reseller or its Partner and
sent to Customer for acceptance via completion of an electronic"click-through,""click to accept,"or similar process shall be
deemed accepted and entered into by Customer upon Customer's completion of such process.
15.10. Interpretation The��,��c�}������the documents comprising the Agreement are solely for the convenience of
reference and sh�all not be�n�`�����r�{��`��`��#f���construction or�interpretation�of thereof. References in the Agreement to�a�
web address(URL)shall I������`ied to includ���;���Y subpages�that are accessiblethrough��one�or a series of clearly-labelled
hyperlinks and(b)such��t���ssor sites as may b����ignated by the owner or controller of the web site.
�t � ,� �}il
15.11. Surnval�{��{��'tions 1.4(Relationships���ng Resell�r,Customer,and 8x8), iS{ApplicabilityThroughout the Access
Period),2.3:1(Custc�r���Subscription Commitm�Y����sr13(Indemnification),and 14(Exclusions and Limitations of Liability)shall
survive�termination`�'��``�xpiration ofthe�Agreemen'���as�shall any other provision that by its nature is intended to�so survive.
15.12. Definitioi��,�`ft��lUhen used in these Terms,the following capitalized terms shall have the following meanings:
�, r
�,.t f{ ,
"Affiliate"—an entity tfi'������`����yf i�a�#�1��}�tly contr�t���r���ontrolled by or under common control with the applicable person.
�� ��� � �� t � �� � 4� � � �dCtlOf15 Wlth fE5 2Ct t0�t"C�2�ed 8X8��$dd$�$2fVIC2S thfOU h
"Agent"—�an individual authl�f�����;����� adr���������t5�`�r�f,� p g
���}���,��.�..>
Customer's account(as an agent,administr����'�sr otherwise}�,'����4�dentified through a unique log-in.
ti �.. �i{t S Ij
"Documentation"—user manuals and tec�����1 documentatior����lated to the�8x8 SaaS Services postedto www:Sx8�.com or
s, , ,
otherwise made available by 8x8 to custo����of 8x8 or its R�����,�rs from time to time, but excluding marketing or
f , sts �
pfOR"10[IOt12��fT12t2fIB�5. ,�`� ���3i{tt}{� x�ts4�
i rj�'`it 4trt t;f tY t 5i'�itti i
"Indemnified IP Claim"—a Claim alleging tha���'�'��������ervices�,��}��;��t�i,�,���ordance with the Agreement and the
Documentation,infringe any patent,trademark,or'��i�"'y��ight en�������le under'���'�,laws of the Primary Market orthe
European Community,excluding any�Claim based upon: (a)���t��`iibination,ope'�`���on,or use�of 8x8SaaS Services with any
4'� f� E F� �2l7 t Ji
non-8x8 product,device,service,orsoftware; (b)the alt����fi���,�r modification u��',�8 Saa�Services other than by 8x8 or its
„ �rt �
authorized subcontractors or(c)8x8's or its Partner'sf���t'��i���ar modificati��t��x8 Sa�i{��rvices at Customer's request.
5�F it!F ���y ts f ?..
,'`yy N
`�P81'L�I'�—QBCfI Of R052��Cf 311C��.'UStOf112f�tOgetfl@fi��'k���'��8�'LIQS ��.z�Y{�,� { � t s`j t,�" �`i}'��'
,t"s �.i i 7i "'{.7} �4t . it3
"Regulatory Fees"—monthly fees(whith�are not Service�Fees,Taxe�;"�tt�i`�vernment i�''��sed�charges),including Emergency
Services Fees(or E911 Service Fee in the US)and Regulatory Recovery Fees(irrthe U���#�,��arged by f������'�{r orits Affiliate for
�t�Y��
each�number(including without limitation toll free and virtual numbers)associatedr����t tele��t�5������red 8x8 SaaS Services,
�to offset costs incurred by Reseller or itsAffiliates or Partners in complying�with in�`���`���,���t�`�iii oblig�tions imposed on
f { y �
th�em by, regulatory bodies�and/or governmental agencies. ��;z� � , jy;t='r, ���f, ��
; , 1, {�4��, � t�,i�
!I // 1tiF 1�17 Slttk
Service Fees —th�e��base recurring fees for Ordered 8x8 SaaS�Services:r��t�� t�� �<<
,,,;_:
"Solvency Event"—a bankruptcy,reorganization,insolvency,orsimilar proceeding not dismissed within thirty(30)days;
dissolution; becoming insolvent or bankrupt;or the making ofan assignment forthe benefit of creditors.
VO/VCC 5erviceTerms for Reseller Customers(SB-11/30/2018) 1�
8XH VIRTUAL OFFICE AND VIRTUAL CONTACT CENTER REGIONAL TERMS
FOR HXH RESELLER CUSTOMERS
A.Applicability and Definitians. These'8x8 Virtual Office and Virtual Contact Center Regional Terms for Reseller Gustomers
{these"Regional Terms")shall apply solely with respect to Ordered Products provided to a Customer location(as identified bya
physical address specified in the Agreement)(each a"Customer location")in the US,Australia,or Canada,except to the extent
that one or more particular countries or regions are expressly referenced with respect to a provision ofthese Regional Terms,in
which case such provisionshall apply solely with respect to Ordered Products, if any,provided to a CustomerLocation in the
referenced country(ies)or region�s)). Capitalized terms ased and not defined in these Regional Terms shall have the meanings
assigned to them in the 8x8 Virtual Office and Virtual Contact Center 5ervice Terms for 8x8 Reseller Customers into whichthey
are incorporated(the''Terms").
B.Numbers and Porting. Subject to the following requirementsand limitations, Reseller shallsupport numberportability under
applicable Law far Ordered 8x8 SaaS Services that involvetelephone numbers(including codes)that are provided to Customerby
Reseller or�itsAffiliate�or Partner u����t���������i�h such Ordered 8x8 SaaS Services("Reseller Numbers")or telephone numbers
r� �t
that are ported into Reseller,c�'�*'}����+��li'ate ori����t�tr by Customer in connection with such Ordered 8x8 SaaS Services("Ported-Irr
Numbers"): �}, 'f` `� �,�f ,'
E 2' f i 15 t
�• Availabilit �o Po ��`����In the US and Canada }`����
y f r��t�,�, , ,�ability�is-depen�dent upon the��cooperation of�third parties notun�derthe�
tontrol of Reseller,��'�i�applicable�laws�and reg���'ki�ns concerning the geographic relevance of local exchange area service,
where applicable'����tside of the US and Cana���fyi�umber portability may be unavailable(and thus Customer may not be
able to port num�� ' �nto or out of Reseller or its"fAffiliate or Partner when transferring service to or from Reseller or its
t�{i,<<
Affiliate)under cer`���,t�,circumstances(e.g.,the absence of any porting agreement between Reseller or its relevant Partner
�and the relevant carr`a�'���+� �
�• �Number Port-Ins—Wh����i���i'���'����hes t����`��`,t�,t����in to�Reseller or its Affiliate or Partner from�another�provid�er
the"Donor Provider" Cus���i���'��Gthonz �r:t�+����ler ane��� � elevant Affiliate s and Partner s to�havethe numbers routed
� ) � , �� $��� � ) � )
�
by Reseller or such Affiliate(s)and Partn������mstead of the��'aor Provider)and Co forward appropriate details of
r� { �t{ `
Customer's porting app(ication. ,�t{�{' S� t
���� �Reseller Numbers—Reseller shall use��c�`��ercially reasona{�,��t�fforts to facilitate��Customer's retention�of numbers assigned
to the Ordered 8x8 SaaSServices during���4Effective Pe�������rovidedf���t Reseller Numbers(a)may be changed with
�reasonable notice to Customer where Res�������r�t,����N�����or Pa���,�t�,��,��structed by�a regulator or�determines in good
� t<,r st4 � } t�}lr �r{�; �
faith thata third party has a valid claim to su��r�,�������'i�umbe����t{�'`�I�a�5t���$t�ange is required�un�der applicable law�and
(b)shall belong to Rese�ler or its Affiliate or Partner(as appli������';and not Cu���er,and Customer shall have no right to
sell,dispose,transfer,or keep Reseller Numbers. r���t;4��;� %s�{>3t�
�• Number Port-Outs—Upon termination of the Agreemt�����`���g�teducbon, Rese����'�',�t►all,�Custdmer's requpst, use
�commercially reasonable efforts to��assist Customerr��;�t�r't t�,�t�the relevanG,t���?�#�ers(i�E���iing both Reseller Numbers and
�Ported-In Numbers),providedthat(a)�outside of��`���I`�and���l�����a���;a��iall ha����s obligation to port Qut any
�i�' ��iti'y'j,rt tY.,tf�' �t,t�4'
Reseller Number where such port out would requ��+�the portin��t�,���,���'�'ger blocl���z�umbers and (b)to the extent
permitted by applicablelaw,and except to the extent otherwise expressly agreed ir��t�;�ting by the P,��ties, Reseller may
�charge,and if charged,Customer�shall pay,a reasonable administrative fee for ea�t'��mber p�������''�rattempted to�be
ported out. Without limiting the foregoing,in the US,$5.00(USD)per number s����be��r��t���`���reasonable
t � � r{'����,sr..
administrative�fee for such actual or attempted port-outs. i '`{�'',;t�,��r�� �r+��"
. ,� �� t F,<,,<..
• Disclosure to Directory Services—Subject to any specific requirem���z��th���'��i���al Terms,Customerconsents to
�Reseller's or its Affiliate's or Partner's disclosure of details�of its ancf���,����`ntumbers to�organizations that wish to
,,,,
compile directories or directory enquiryservices.
C.Emergency Calling labets. In the US and Canada, Reselleror its Partner wilf provide Customer with warning labels regarding
the limitations or unavailability of 911 emergency dialing. Customer agrees to place a Jabel on or near each non-mobile
telephone or other equipment through which Ordered 8x8 SaaS Services may be utilized or accessed. Ifadditional labels are
required,Customer shall request them from Reseller and 8x8.
D.Data Protection in Australia. Subject to the terms of the Agreement and except to the extent otherwise expressly agreed in
writing by the Parties,Reseller will handle any"personal information",as defined in the Privacy Act 1988(Cth)as amended from
time to time,that Customer submits to Reseller via any Ordered 8x8 SaaS Services provided to a Customer Locatiorr in Australia
("Australia Personal Information")only in accordance with Reseller's privacy policy that applies to its customers of the 8x8 SaaS
Services(the"Privacy Policy"),or as otherwise permitted or required by law. Reseller shall(a)take reasonable steps to protect
VO/VCCService Terms for Reseller Customer5�5B—11/30/2018) 11
Personal Information from misuse,interference, unauthorized access,modification,or disclosure and(b)not use Personal
Information,except to provide the Services or Ordered Equipment or otherwise perform its obligations under the Agreement;as
set forth in the Privacy Policy;or as otherwise permitted or required by law.
E.Reverse Charge of GST in Australia. Except to the extent otherwise expressly agreed in writing by the Parties,{a)the prices set
forth in the Agreement are exclusive of any goods and services tax{GST) payable by Customer,the Parties agree to account for
Australian GST on Ordered Products provided to a Customer Location in Australia in accordance with the reverse charge
provisions ofDivision 83 ofthe A New Tax System(Goods and Services Tax)Act 1999 and confirm thatsuch Ordered Products are
provided to Customer and not to a resident agent,and Reseller confirms that,in providing the Ordered Products, Resetler does
not have a permanent establishment,nor does it provide the Ordered Products through an enterprise that it carries on,in
Australia.
F.Data Protectiorr in Canada. Except to the extent otherwise expressly agreed in writing by the Parties,to the extent that the
Content, ifany,that Customer sends,receives,or stores via Ordered 8x$SaaS Servicesprovided to a GustomerLocation in
Canada includes"personal information"as defined under the Personal Information Protection and Electronic Documents Act
(2000,c,5) (PIPEDA)("Canada P�r��t���t���l�'��`r�I�tion"), Reseller shall use and disclose such Canada Personal Information solely
t },tt ��, t�, ' s�, �
�(a)for the purpose of fu�fillin��������'�:b`�94�������,or exercisingReseller's rights under the�Agreement(wh�ich shall,for�darity,
include�providing,support�4��,r,��`enhancing(e g;���'��i�prming quality control functionsj the 8x8 SaaS 5ervices), (b)as�approved�in
advance in writing by Cu���t''�r�r,(c)in accordance vi��(��`f�Customer's instructions,or(d)for the purpose of complying with Laws,
including without limit�����i`�in response to legal pr�����. To the extent that Customer otherwise submits Canada Personal
�Information to Resell���''�'`any Ordered Sx8 SaaS��,��r�es�provided to�a Customer Location in Canada, Resellershall use and
r,t,t, ��
�disclose such Canada I��J,��pnal Information solely as��t�forth in the Privacy Policy.
� �{�_
rr���
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VO/VCC Service Terms for Reseller Customers(56—11/30/2018) 12
SX8 VIRTUAL OFFICE AND VIRTUAL CONTACT CENTER USE POLICY
Last Updated: May 16,2018
I. Definitions. Capitalized terms used and not defined herein shall have the meanings assigned to them in the document to which
this 8x8 Virtual Office and Virtual Contact Center Use Policy{this"Policy")applies(the"Terms").
11. Scope of Customer Responsibility. Customer shall be responsible#or ensuring compliance with this Policy by the parties spec-
ified herein,andany violation of this Policy by any such party shall constitute and be considered a breach hereof by Customer
itself. Without limiting the foregoing,Customer shall be responsible and liable for all accessing and/or use of the Ordered SaaS
Services or the 8x8 Platform by or on behalf of it,itsAgents,or other users of Ordered SaaS Services,other than unauthorized
activities resulting from the gross negligence or willful misconduct of 8x8 or its Affiliate or Partner("Customer Use"►.
III. Determination of Requirements. Customer shall be solely responsible for determining and familiarizing itself with—and
seeking its own legal counsel regarding—all United States,foreign,international,national,state, provincial,territorial,
municipal, local,or other laws, regulations,codes,ordinances,treaties,conventions,writs,decrees,resolutions,promulgations,or
court oradministrative orders orsk�r�ti4t��,�t`��w�s"),contractual obligations;Foreign Requirements;network/wireless carrier
requirements;and industry �����'�'�`���'�'i��������sueh as�the�Mobile Marketing Association Guidelines in the tase�of texting)�
(collectively,"Requirem���`����t�et might appl��;�,��stomer Use or the use and/or transport of Ordered�Equipment,which such��
Requirements might in�M�,�,�`�ivithout limitation do���tic and/or foreign Laws relating to:
'FE,���� , �
(i) the import or����r't ofgoods,equipment,���i�tologies,data,or other materials;
� Sf� �t
(ii) marketing,sol����y,��ion,business practices,��Sj��y�1ecommunications or electroniccommunications(collectively,"Marketing
Laws"},such a����US Telephone Consumer�totection Act of 1991{the TCPAj(which significantly restricts telephone
4
t� ti't
solicitations(i��14�'��4�marketmg)and the use of automatic dialingsystems,artificial or pre-recorded voice messages,SM5
text messages,ar�r����samile corrl�unications)an�,Canada s�Anti=Spam Legislation(CASL);
�
(iii) priva�cy,�or the secur�`�����;f�������r��of p�����t���'��'rgther�categones of��data�("Data Prot�ttion LaGvs");an�d
,� ��t�
(iv)� surveillance;the monitorin�`�5�`recordi���r�t�nversati��l����ommunications,or other activities;or wiretapping
�, .
l4�
t� �
�("Monitoring Laws"),which such Lav��`��r require advarl�,�,`�otice or consent for such activities and may be�implicated
F� �' �,�
by certain uses orfeatures ofthe5a��`��rvices,such as�f��-Monitor-Whisper and Quality Management(which allows
� t � �` $
certain Agents to monitor other Age����computer acti��������`
�,
�71�' �t z��, ;'r, �
8x8 shall have no obligation to provide legal�¢�4���of an�t�����b the G,����if��r Parties-and the Customer Parties shall not treat
�4 t{1 t{1r�, �}{,�4 tt S �k i} �tt{i
�or rely on any statements,communications,or���!�C��J������e 8x8��'����`��s�ti��'�i,
� ,w,�i.h. { �a ��� s ti�� � ds
IV.Use 0utside of Primary Market. Because theSaaS Services ar�����r�dic,they are���entially accessible from virtually anywhere
�f����t�,Fr r��
�in the world,including�outside ofthe Primary Market Whil,��'���`erms��do not prq����t Customer Use outside�of the Primary
Market,8x8 makes no�representations,warranties or g�r��`������regardmg the G+�'�i��lianc����Customer Use with prohibitions
�or restrictior�s imposed by�Law,carriers,ISPs,etc out����l�th�i,��'��nary Ma�rl�������'oreigr�J�uirements"),and Customer shall�
i a4�,�i., :}ti� � I 5!itk st�, rt �
�be solely respon�sible for ensuring compliance�therev�it'�,�;`regardl����,�'�����rt����nt by 8�����its Affiliate to such Customer Use.
a � 'fr'��t�
V. Policy Requirements. Customer agrees,represents,warrants,and covenantsthe follaw���� a i ,IF,
(a)Legal and OtherCompliance—All Costomer Use,and all use�and transport of Or����`�d Equ�����a'���}�ir on�behalf of��
Customer or�its Affiliate�in�connection with the SaaS�Services,shall comply�witF�„��������������'�equirements.
1 �{fk}�i r S„�1 i� .
(6��Consents,Ett.—Customer�has obtained all consents,licenses, righ,���,��;uthQ��-�����1���'�ahd/or permits and has provided all�
disclosures and notices/notifications required (including without IitY#�'�������i`i�er Marketing,Data Protection,or Monitoring
l l i,
Laws)for or in connection with Customer Use or related to Registration Information or any personal data therein.
(c) Do-Not-Cofl List—To the extent thatLustomer Use might involve telemarketing,solicitation,or substantial outbound
activities,Customer shall maintain and enforce an accurate,comprehensive,and up-to-date internal"do not calP'list to
prevent contactingparties that do not wish to receive further communications.
{d)No Resale—Ordered SaaS Services shall not be sold/resold,leased/subleased, licensed/sublicensed,or otherwise made
available to any other third party(other than an Affiliate of Customer),and all orders under theAgreement and all
Customer Use shall befor Customer's or its Affiliate's own internalbusiness use.
(e)Documentation—All Customer Use shall be consistent with the applicable Documentation.
(f) Order of Equipment—Customer shall order Ordered Equipment solely for use with Ordered SaaS Services.
VO/VCCService Terms for Reseller Customers(SB—11/30/2018) 13
(g)No Bri6ery—Neither the Customer Parties nor any Agent or other user has received or been offered any bribe,kickback,or
illegal or improper payment,gift,or thing of value from any 8x8 Party in connection with the Agreement or Ordered Products.
(h)Other Prohibited Uses and Activities—In no event shall Customer Use consist of,involve,promote,or facilitate any:
(i) fraudulent;criminal, defamatory,harassing,unlawfui,or tortious conduct or activity;
(ii) transmission of misleading or inaccurate caller ID information with the intent to defraud,cause harm,or wrongfully
obtain anything of value;
(iii) transmission,storage,or distribution of any virus,time bomb,Trojan horse,worm,malware,spyware,or similar
programs,or files,code,or other materials containing any of the foregoing;
(iv)` breach,violation,or infringement of any intellectual property,privacy or other right—ormisappropriation of the
property—of any party;
(v) accessing or use of SaaS Services in or from a US embargoed country;
(vi)' any conduct oractivitythat might cause 8x8 or any of itsAffiliates or Partners to violate any Law.
(i) Export Control—At rro point duringthe Effective Period or anysubsequent period during which Customer,its Affiliates;
and/orthe Agents�or other us������5�#21�e to have�access to Ordered SaaS Services(the"Access�Period")will any ofi the
s
�foregoingparties be nar���€�r�;��� f`��t ��'��ment denied- art list.
f`��`�'�r$�.�,,, � �y�� , p Y
(j) Reasonable eus�nes�£��;��rdered SaaS S��rt��#���s shall be used solely for reasonable business use,which,in the case of
"unlimited,""Editiq��t���'�}br X Series plans,feat�����or functionalities,shall beJimited to three times(3X)the average
,
monthly usage ofl�����same SaaS�Sprvices by�al���tomers of8x8,Inc:
jili F� ��tl1 s
(k)Atcurate Reg�st►�dG���n Information—All Regi���"���on Information shall be accurate,current,antl complete at all times
during the Acces��(,��riod. Customer�shall prom'`�ly update Registration Information as�needed to ensure its accuracy and
,��,
shall promptly vet��k���y Registration Information upon reasonable request#rom 8x8.
�,�,�, ,}
(1) Use With Supportec�'°���;�� A14s���tomer Us���#��C�han via an 8x8�desktop or mobile applicatian)�shalF be via�
�' ` it ��� f 1 t3� } '�� �
� y 44,
equipment then-listed a���� ����{�j�8x$��� '`t������/CommunicationsSolutions/Equipment("Supported Devices")
����,.,>t.,, j! �
� i d` E
or�approved in advance in wrrting bq 8x���j�;���uch CustomC�,'�{�,e. Regardless ofany such approval,8x8�shall have no liability
�for or obligation to support such Custo���'{�lse�with/throu����'�y equipment that is not a Supported Device.
�F t,,
, t � j���,�f,f
(m) Secur�ty of Ordered Products—Custo�},�`,�shall,durmg th�J��'�ire Access Period,(i)implement and maintain reasonable
and appropriate measures and safegua�`�'��`{to prevent u�;�4��l��rized a����s to and/or use of the Ordered SaaS Services
a
and/or the related account(s);data trans't�t���t���,�����r ;��c�r stor�,�'��}���f,��t therethrough;and any equipment used to
, , ,x �{� �� } , , �
�t��,��� .,} t �� t �
access any�of the foregoing and(ii)promptlj�`�����rmiiitice tc���{���'�ny's`�����authorized��access�orvse�or�other breach
of any of the foregoing(including withoutiimitation any lo�����,��ieft of such��}����ment)and provide such cooperation as
Sx8 m�ight reasonably request to address�or prevent an��}�'�`�'�sttrncident. Witho���'�,�niting the foregoing,Customer shall(1)
instruct,train,and oversee all Agents��as necessary tu�>�����r�hat they(yy)����s�e rob���password�combinations,change
�their passwordsregularly,and not disclose Yheir�,r����rd�t���ept to aut,k�►`�`���'tl 8x8������irt agents and(zz)perfiorm a "log�
�off"/exit from such accounts at the end of�eac�r���`�sion of�t��'��������',�iYi`d(2) nc�t,�i'`�iddify the�aforementioned
� ,},,ir,��,,x.,'+,,k� t� j �
�equipme�t�in�any manner without�8x8's prior�express written co��w�'t. ��,`,`�
#� i
(n)��SaaSSe►`vices Updatesand Securiry�—�Throughout theAccess Period,�Customer,������iliates a�����`����r��using�Ord�red�
si ts tS�r t��,7.f�
�SaaS Services,and the Agents�and other users shall�(i)promptly instaU�all�upgra����,�u����,�����ies,and oth�er
corrections relating to the SaaS Services made available by or an behalf of 8x���t����i,�������+�'s or Partners and(ii)not take
,� ,} �
any action or omission that might reasonably be expected to(A)d����t�p��r���C���";��ise�the integrity or security�of any
�
�services,platforms,ornetworks�of 8x8�or its Affiliates or Partners,��`���������v�`aterial damage�to 8x8,its Affiliates or
Partners,or anycustomer of 8x8,its Affiliates,orany their Partners,or{C)compromise the privacy of any such custamer.
(o)finergencyServices and High-RiskAppllcations—THE ORDERED SaaS SERVICES SHALL NOT—AND CUSTOMER
UNDERSTANDS THAT THE SaaS SERVICES ARE NOT INTENDED TO—BE USED FOR,ANYAPPLICATION{SUCH AS CARRYING AN
ALARM SIGNAL)WHERE FAILURE, INTERRUPTION,OR MALFUNCTION MAY REASONABLY BE ANTICIPATED TO RESULT IN
BODILY INJURY,LOSS OF LIFE,OR SUBSTANTIAL DAMAGE TO PROPER7Y. Customer shall inform Agentsand other users and
keep them apprised of any limitations of the SaaS Services with respect to contacting emergency services of which 8x8 or its
Affiliates or Partners notify Customer.
(p)Prohibited Acts—During the Access Period,neither the Customer Parties nor the Agents or other usersshall:
VO/VCC Service Terms for Reseller Customers(SB—11/30/2018) 14
(i) inspect, possess,use,copy,reverse engineer or attempt to discover the source code of any program or other
component of the SaaS Services or Sx8 Platform or any source code used to create anysuch program or other
component,except as expressly permitted by applicable law;
(ii) attempt to hack or gain unauthorized access to any network,environment,or system of 8x8,its Affiliates or Partners,
or any customer of 8x8, its Affiliates,or their Partners;
(iii) access or use any SaaS Services in order to build a competitive product or#or the primary purpose of monitoring its
availability,performance,orfunttionality,or for benchmarking or competitive purposes;or
(iv) trunk or forward any extensions or numbers-associated with the SaaSServices to a private branch exchange or key
system or to other numbers that can process multiple calls simultaneously.
(q)Oversight of Agents—Customershall(i}ensure that each 8x8 Virtual Office extension(other tharr Conference Extensions)
and each log-in associated therewith is accessed and used solely by the Agent then-assigned to such extension,(ii)not
designate as anAgent any individual over whom Customerlackssufficient control(contractual or otherwise)to ensure
compliance with thisPolicy or allow any such individual to access or use Ordered Saa55ervices,and(iii)during the Access
Period,instruct,oversee,and train the Agents,other users,and itsworkforce and Partners as necessary to ensure
�Customer's compliance w����'�����������i�� '�
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VO/VCC Service Terms for Reseller Customers(SB—11/30/2018) 15
� � �' � � �
� � � ' � �' � � ' � ` CITY OF REDDING
REPORT TO THE CITY COUNCIL
MEETING DATE: July 18, 2023 FROM: Tony Van Boekel, Chief
ITElVI NO. 4.3(a) Information Officer/IT
Director
***APPROVED BY***
,ss:Yr�^3tA^:.
�rrs. a��'p
.'cdn x"s+' :'
9�waniu e..v����� � �y"����� ��f�� �� ... ., r.,x x n .x rrrrum,x
1
# � �
1�any V�xt ti�,c�k� 'hect"1i�Pc>�s�iati��� €�sc�zr�� ° l�r�re��>r'�r�„,u ?a:���t?2a �S )p�ti�,��`i � ��2 t�� 7�'�2�''�{}��.
tvanboekel@cityofredding.or� btippin@cityofredding.org
SUBJECT: 4.3(a)--Award of RFP No. 5363 and approve New VOIP System Contract
Recommendation
Authorize the following actions relative to the scape of work for implementation of the new
Voice over Internet Protocol phone system:
(1) Approve contract with Vertical Communications to design, configure, and implement a
new Voice over Internet Protocol phone system at the City of Redding; and
(2) Adopt Resolution approving and adopting the 4th Amendment to Budget Resolution No.
2023-060 appropriating $291,160 from the Information Technology Department's
reserves for costs associated with the system.
Fiscal Impact
Initial onetime costs total $291,156.20—a breakdown of these costs are as follows:
■ Implementation/Installation cost $37,530.20
■ Hardware cost $195,520.00
■ Airport Crash Phone system equipment and install $39,321.00
■ Analog recording equipment for Power P1ant $18,785.00
The annual costs for the VoTP phone system and the analog recording system total $125,711.60.
The City of Redding's (City) Information Technology (IT) Department will utilize reserves to
fund initial onetime costs. The annual costs for these services were budgeted as part of IT's
annual budget for fiscal years 2024-25 and 2025-26 and should not result in any additional fiscal
impacts.
Alte�^native Action
The City Council could choose to not approve this contract with Vertical Communications and
provide alternative direction to staff.
Packet Pg.366
Report to Redding City Council Ju1y 1Z,2023
Re: 4.3(a)--Approve New VOIP System Contract Page 2
Background/Analysis
In 2014, the City completed a large project to update the previous analog phone system to an on-
premise Cisco-based Voice over Internet Protocol (VoIP) system. This system provides voice
communication services City-wide, covers nearly 1,000 staff inembers in a multitude of
departments and locations, and is critical to day-to-day operations. The last update to the system
was done in 2017; however, the equipment and software of the current system are no longer
supported and are beginning to show signs of fai]ure.
On March 21, 2023, the City Council approved the issuance of a Request for Proposal (RFP)
VoIP telephone software and hardware. A nationwide RFP was posted through the City's
Purchasing Department on 1Vlarch 22, 2023. Nine vendors responded to the RFP by the closing
date of May 1, 2023.
Upon receiving the submittals, independent evaluations were conducted by seven subject matter
experts following the required the City Purchasing Policy. Four of the highest-rated respondents
were invited to in-person demonstrations and interviews. At the conclusion of the
demonstrations, the City determined Vertical Communications and the 8x8 product would be the
best solution to meet the City's needs. This new cloud-based system will provide many new
features the City does not currently have, as we11 as remove the need to continue to buy or
upgrade on-premise equipment, outside of physical phones. This new system wi11 a11ow for
softphones as well which over time could reduce the cost of ongoing hardware support for
physical phones.
Environmental Review
This is not a project defined under the California Environmental Quality Act, and no further
action is required.
Council PrioNity/City Manage� Goals
• This agenda item is a routine operational item.
Attachments
^Resolution
Vertical Communications Solution Proposal and Statement of Work
Packet Pg.367