HomeMy WebLinkAbout_ 9.2(d)--Good News Rescue Mission Emergency Housing SiteC IT Y OF
REMDINO�"
AN CITY OF REDDING
REPORT TO THE CITY COUNCIL
MEETING DATE: February 6, 2024
FROM: Steve Bade, Assistant City
ITEM NO. 9.2(d)
Manager
***APPROVED
BY***
n
4n,
tevee I S, er 1/30/2024
r ' ,ppi C -i ant e :
shade@cityofredding.org
btippin@cityofredding.org
SUBJECT: 9.2(d) --Consider actions related to the Good News Rescue Mission Emergency
Housing Site.
Recommendation
Approve the following actions related to the Good News Rescue Mission's Emergency Housing
Site:
(1) Approve the Good News Rescue Mission's Emergency Housing Site for 17 emergency
sleeping cabins at 1411 Spruce Street (Assessor's Parcel Number 104-010-028);
(2) Approve the Good News Rescue Mission's Operations and Services Manual and Site
Plan and authorize the City Manager to establish the one-year term start date;
(3) Authorize the Mayor to execute a Funding Agreement with Good News Rescue Mission
for site improvements including installation of required infrastructure for emergency
sleeping cabins in a total amount not to exceed $100,000;
(4) Authorize the City Manager to appropriate up to $198,800 in Encampment Resolution
Funding and/or Affordable Housing Loan Funds for the project;
(5) Authorize the City Manager, or designee, to negotiate and execute any necessary
documents to complete the project; and
(6) Based on the facts of the record, make the finding that the subject project is categorically
exempt under the California Environmental Quality Act Guideline Section 15061(b)(3)
and 15304, Class 4 Minor Alterations to Land.
Fiscal Impact
In 2022, the Housing Division (Housing) purchased 17 Pallet brand Emergency Sleeping Cabins
(Cabins) totaling $149,000 with Community Development Block Grant funds. Eight of the
Cabins are at the United Way, Mark Street Emergency Housing Site (EHS) — the remaining nine
Cabins will be utilized at the proposed Good News Rescue Mission's (GNRM) EHS.
The City of Redding (City) has been awarded two rounds of Encampment Resolution Funds (ER
Funds). As proposed, the City will utilize ER Funds in the amount of $98,800 to purchase eight
additional Cabins for a total of 17 Cabins for the GNRM EHS.
Report to Redding City Council January 32, 2024
Re: 9.2(d) --Good News Rescue Mission Emergency Housing Site Page 2
In addition, Housing staff proposes to appropriate $100,000 of ER Funds and/or Affordable
Housing Loan Funds (AHLF) for the development of site infrastructure to support the Cabins.
The total fiscal commitment from the City for the purchase of eight Cabins and the associated
infrastructure to support the GNRM EHS is $198,800. There is no impact to the City's General
Fund.
Alternative Action
The City Council (Council) could choose not to approve the GNRM EHS permit and funding,
and staff would continue to work with other community partners to facilitate an EHS in another
location.
Background/Analysis
In June 2021, Council adopted a resolution that declared a shelter crisis within the City. Council
subsequently approved Ordinance Nos. 2637 and 2638, along with the associated Administrative
Guidelines that collectively set forth the requirements and process for the City to review,
authorize, and permit the establishment and operation of emergency housing sites.
An EHS provides emergency, temporary housing to no more than 30 individuals occupying
Cabins as defined in Appendix O of the California Building Code. Each EHS must adhere to the
Administrative Guidelines including the development and posting of "Good Neighbor Policies."
Good Neighbor Policies must clearly address the EHS premises, immediate surrounding area and
show how the EHS actively discourages and addresses excessive noise or loitering from EHS
occupants and others who may congregate near the site. Where applicable, the EHS must
demonstrate coordination with other homeless service providers and community partners to
address the above issues and the impacts to the community. To comply with these requirements,
each EHS must submit an Operations and Services Manual (Manual) to the City Manager's
Office for initial review and approval as part of the permit issuance process established by
Council's approved Administrative Guidelines.
In March of 2023, GNRM submitted its Manual to the City Manager's Office for review and
approval. Pursuant to the City's Administrative Guidelines for EHSs, the Manual contains the
required health and safety provisions, EHS site standards, operations/administrative guidelines,
program criteria, and the facility requirements. Facility requirements include admission
requirements, security, participant responsibilities and rights, and programmatic parameters such
as hours of operation, curfew, and facility standards. Participants of the EHS are subject to rules,
rights, responsibilities and will sign a Resident Community Agreement. The goal of the EHS is
to provide participants a safe place to address the issues that led to their homelessness and gain
self-sufficiency while transitioning from an unsheltered lifestyle to permanent housing. The EHS
will be operated by a program manager, local service providers, and volunteers. Operational
services include a site coordinator that will be on-site or on-call 24 hours a day and seven days a
week, referral services, case management services including housing navigation, workshops with
learning opportunities, and health and wellness information. Each participant is limited to a
maximum stay of 10 months.
Report to Redding City Council January 32, 2024
Re: 9.2(d) --Good News Rescue Mission Emergency Housing Site Page 3
Under the Funding Agreement, City grant funds would assist the Project in creating a 17 -cabin
EHS (14 single and three double -occupancy units). The Project is located at 1411 Spruce Street,
adjacent to GNRM's existing facilities in West Redding. The City proposes to use ERF funds
and/or AHLF grant funds to provide up to $100,000 toward the site infrastructure improvements.
The estimated total cost of the Project's infrastructure is $226,097. The balance of the funds to
complete the infrastructure improvements will come from GNRM's general funds.
The GNRM's proposed improvements to the Project Site consist of power, water, storage
lockers, portable toilets, common area, pedestrian lighting and landscape improvements
(including screened fencing). Impacts to surrounding parcels will be pedestrian noise related to
human interaction and negligible traffic movements as the occupants are unlikely to have
vehicles. The Cabin design has been approved by the City's Building Official.
The City Manager's Office has reviewed the Manual along with the site, utility and design plans.
Should Council approve the requested urgency ordinance and subsequent permit for the Project
Site, site improvements would begin within 15 days of the issuance of the project's Notice to
Proceed by City staff. The intent is to begin operating the GNRM EHS by June 2024. Pursuant to
Ordinance 2637, the term of any EHS is limited to one year and may be renewed by submitting a
renewal request to the City Manager 90 -days before the end of the one-year term. The one-year
term will begin on the first day of operation as determined by the City Manager.
Parallel to the development of the GNRM EHS, Housing Division staff will partner with the
GNRM to identify grant resources to assist them with the operations of the EHS, similar to other
City-EHS partnerships.
Environmental Review
Based on the facts of the record, make the finding that the subject permit is categorically exempt
under the California Environmental Quality Act (CEQA) Guideline Section 15061(b)(3) and
15304, Class 4 Minor Alterations to Land and entering into a Funding Agreement is not
considered a project under the CEQA.
Council Priority/City Manager Goals
• Government of the 21st Century — `Be relevant and proactive to the opportunities and
challenges of today's residents and workforce. Anticipate the future to make better
decisions today."
• Public Safety — "Work to improve all aspects of public safety to help people feel secure
and safe where they live, work, and play in the City of Redding."
Attachments
'Location Map
^Site Plan
Ordinance No. 2637
Ordinance No. 2638
Administrative Guidelines
GNRM Operations and Services Manual Final
GNRM Funding Agreement - Signed
N
W+E Location Map
Feet APN# 104-010-028 (D�
0 50 100 Prmt Dare: J-8,2024
ORDINANCE NO. 2637
AN ORDINANCE OF THE CITY OF REDDING AMENDING TITLE 18
(ZONING), CHAPTER 18.17 (TEMPORARY USE PERMITS), BY
AMENDING SECTION 1.8.1.7.020 (TEMPORARY USES EXEMPT FROM
PERMITS), RELATING TO ESTABLISHING THE CRITERIA FOR
PERMITTING EMERGENCY HOUSING SITES AND THE OPERATION
OF THE SAME DURING A DECLARED SHELTER CRISIS
WHEREAS, the 2020 Shasta County Point -in -Time Report purported that four hundred fifty-four
(454) individuals within the City of Redding (City), including veterans, women, children,
individuals with disabilities, senior citizens, and other vulnerable groups, are experiencing
unsheltered homelessness within the City; and
WHEREAS, on September 25, 2020, the Governor signed Assembly Bill 2553 which expanded
the Shelter Crisis Law, providing all cities and counties flexibility in addressing the homeless
crisis and provide additional shelter options to individuals experiencing homelessness; and
WHEREAS, the Shelter Crisis Law permits local jurisdictions to adopt reasonable local standards
which, at a minimum, meet the standards provided in the 2019 California Residential. Code
Appendix X and the California Building Code Appendix O; and
WHEREAS, the City Council has received extensive testimony and been provided extensive data
on the deleterious impacts of homelessness on individuals who lack shelter and the community at
large; and
WHEREAS, unauthorized camps exist throughout the City and many of these camps are
unsanitary and thereby have a harmful consequence to the environment; and
WHEREAS, occupants of the unauthorized camps are vulnerable to theft, crime, and extreme
weather conditions; and
WHEREAS, the aforementioned conditions threaten the physical and mental health of the
individuals living in these camps and the safety and well-being of the general public impacted by
the nuisance conditions occurring at unauthorized camp locations; and
WHEREAS, the City has shelter capacity that is not exhausted by the number of unsheltered
individuals in the City, but many unsheltered individuals do not avail themselves of opportunities
provided by existing shelter options; and
WHEREAS, the City Council finds that expanding the type and number of shelter options may
encourage the unsheltered to avail themselves of the shelter opportunities provided herein and that
such opportunities may serve as a bridge to more permanent shelter; and
WHEREAS, the City Council has determined that strict compliance with state and local standards
and laws in existence as of the effective date of this Ordinance would prevent, hinder, or delay the
mitigation of the effects of the shelter crisis; and
WHEREAS, it is the purpose of this ordinance is to define requirements and provide a process
for the City to review and authorize, through a permit approved by the City Council, the
establishment and operation of Emergency housing Sites and related facilities by a third party as
required by the Ordinance and that meet certain health and safety standards; and
WHEREAS, adoption of this Ordinance will promote the public health, safety, convenience, and
welfare of the City;
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF REDDING DOES
ORDAIN AS FOLLOWS:
Section 1. The findings set forth above are hereby adopted as findings of fact.
Section 2. Title 18 (Zoning), Chapter 18.17 (Temporary Use Permits), Section
18.17.020 is amended to read as follows:
18.17.020 - Temporary uses exempt from permits.
The following temporary uses are allowed without a use permit subject to meeting any applicable
standards and limitations established in the Redding Municipal Code, the limitations specified by
this section. The following temporary uses are permitted:
A. Charitable Events, Fundraising, and Community Events. Fundraisers and like charitable
events, limited to three days each month for each sponsoring organization. Sponsorship
shall be limited to religious, educational, fraternal, or service organizations directly
engaged in civic or charitable efforts. Such activities shall only occur on nonresidential
properties and shall not use more than ten percent of the available site parking.
B. Construction Yards and Offices. On-site contractors' construction yards and offices,
including manufactured or mobile units, in conjunction with an approved construction
project. Yards and offices shall be removed within ten days of receiving an occupancy
permit for the project.
C. Emergency Shelters and Activities. During a declared emergency, temporary emergency
shelters or activities shall be permitted in any zoning district provided that the facilities are
approved by the City Building Official and Fire Marshal prior to use.
D. Garage and Yard Sales in Residential Zones. Three garage or yard sales in any twelve-
month period, not exceeding three consecutive days each, shall be deemed a use incidental
to the residential use of a property. Garage or yard sales in excess of this limit shall be
prohibited in all residential zones.
E. Outside Displays/Seasonal and Other Sales. The temporary outdoor display/sales of
merchandise in conjunction with a lawful business on the premises not exceeding four
consecutive days or a total of sixteen days in any calendar year. The sales area may not
reduce available parking by more than ten percent. A site development permit is required
to exceed these standards. Tents are specifically excluded from this exemption.
F. Public Property. Events which are to be conducted on public property with the approval of
the city, not exceeding three days in duration, subject to the findings required by Section
8.17.070.
G. Model Home Real Estate Sales Offices. Real estate sales offices within model homes in
new residential developments.
H. Seasonal Sales Lots. Seasonal sales of Christmas trees and pumpkins on nonresidential
properties, including temporary security trailers for a period not exceeding forty-five days.
I. Similar Temporary Uses. Similar temporary uses which, in the opinion of the director, do
not require a use permit and are compatible with the zoning district and surrounding land
uses.
J. Mobile Medical. A special purpose commercial coach that provides medical, diagnostic
and treatment services that is parked on private property subject to the land use regulations
of the city shall comply with the following conditions and requirements:
1. Shall be licensed per the State of California Health and Safety Code.
2. Mobile Medical units shall not be operated from the public right of way and shall
be located on a parcel meeting at least one of the following criteria;
a. In zoning districts that allow clinics as a permitted use.
b. In residential districts, in conjunction with health fairs, pediatric health
screenings, school physicals, oral health services, limited to non-residential
properties such as churches and schools and limited to twelve days per
property per year.
C. As an accessory use to an existing treatment facility, clinic, shelter, or
hospital.
d. As a transitional use where a clinic is proposed and under review by the
City of Redding.
3. Services shall be limited to licensed and accredited oral health preventative services
and primary care and preventative health care programs that have an existing
collaboration with a local hospital or licensed medical clinic to meet the necessary
health care referral needs of the community and patient population being served.
Pain clinics are prohibited.
4. Services shall not be provided without an approved Operational Plan (Plan). A Plan
shall be provided by the operator for the review and approval of the director. At the
discretion of the director, a public meeting may be scheduled for the purposes of
collecting input and feedback from neighboring property owners regarding the
plan. The director shall approve, deny, or request modifications to the plan within
forty-five days of receipt. The approved plan shall remain active throughout the
duration of the operation and all operational requirements covered by the plan shall
be complied with at all times. Modifications to the plan may be required at any time
by the director to address negative impacts on the neighboring properties. At a
minimum, said plan shall contain provisions addressing the areas outlined below.
a. Security and safety- addressing both on- and off-site needs.
b. Loitering/trespass/noise control - with specific measures regarding
operational controls to minimize, to the extent possible, trespass on private
property or the congregation of clients in the vicinity of the facility during
hours that services are not provided.
C. Management of outdoor areas - including a system for daily admittance and
discharge procedures and monitoring of waiting areas with a goal to
minimize negative impacts to neighboring properties.
d. Communication and outreach - with objectives to maintain effective,
ongoing communication and response to operational issues which may arise
within the neighborhood. The director shall be provided with the name, cell
phone number and email address for the on-site supervisor.
e. Litter control - with the objective of providing for the removal of litter
attributable to clients within the vicinity of the facility.
f. Site plan - that shows the location of the vehicle, setbacks to property lines,
parking lots, fire lanes and accessible paths of travel. The vehicle shall avoid
blocking fire lanes and accessible paths of travel. To the extent possible, the
vehicle shall be located in rear or side yards in existing paved areas. The
vehicle shall not be parked in landscaped areas.
g. Duration of operations - limited to no more than two days per site per week,
except in cases of transitional uses, disaster relief, health fairs, and other
similar cases at the discretion of the director.
h. Hours of operation - shall generally be limited to 8:00 a.m. to 4:00 p.m.
Special events such as blood drives and health fairs may be allowed beyond
these hours at the discretion of the director.
Appeal of the determination to deny the approval of a plan or to contest the
imposition of a permit requirement imposed after approval of a plan shall be made
in accordance with the procedures set forth in Chapter 18.11 (Common Procedures)
set forth in this Title.
K. Food Trucks. Commercial vehicles parked on private property from which operators sell
prepared food and beverages to the public (hereafter "food trucks") shall comply with the
following conditions and requirements:
1. Food trucks shall be registered with the California Department of Motor Vehicles
and shall be permitted by the Shasta County Environmental Health Division, and
operators shall possess a valid City of Redding business license.
2. Food trucks shall be permitted only in zoning districts that allow full service
restaurants either as a permitted use or with director approval of a site development
permit.
3. Food trucks shall be permitted only on developed sites with existing occupied or
unoccupied buildings permitted for commercial, industrial or public and semipublic
uses.
4. Food trucks shall not operate for more than three hours per site per day, but may
park on said sites for up to one hour prior to operating and up to one hour after
ceasing daily operations.
5. Food truck operations, including seating areas but excluding customer parking,
shall not utilize more than ten percent of on-site parking spaces.
6. Food trucks shall only operate between 7:00 a.m. and 12:00 a.m., except on sites
which abut Residential districts, in which case they shall only operate between 8:00
a.m. and 10:00 p.m.
7. Food trucks shall maintain trash receptacles on-site and pick up any trash left on-
site prior to ceasing daily operations.
L. Food Concessions. Food concessions, including hot dog stands, may be permitted when
located adjacent to an existing retail building.
M. Declaration of a Shelter Crisis. An Emergency Housing Facility is a facility approved by
the City Council which provides short-term, temporary shelter to not more than thirty (30)
individuals using Emergency Sleeping Cabins and must conform to the definitions for
Emergency Housing Site and _Emergency Housing Facilities, as defined by Appendix O of
the California Building Code and Appendix X of the California Residential Code.
No person shall operate an Emergency Housing Site unless the City Council has
declared the existence of a shelter crisis under the Shelter Crisis Law (Gov. Code
sections 8698-8698.4) and issued a permit for an Emergency Housing Site.
2. Emergency Housing Sites must adhere to the Administrative Guidelines as adopted
by resolution of the City Council.
a. Emergency Housing Sites are not authorized or restricted in any particular
zoning within the City limits, but must satisfy the following criteria:
1. Be situated more than 500 feet, measured from property line to
property line, from any of the following: childcare center; childcare
in-home (family day care home); school (K-12); formal park; or
museum; and
2. Be situated not less than one-half mile, measured from property line
to property line, from any other Emergency Housing Site.
Emergency Housing Sites shall be subject to the following conditions:
a. Setbacks. Emergency Sleeping Cabins must be set back a minimum of five
(5) feet from all lot lines, and ten (10) feet from all other temporary or
permanent structures.
b. Screening. Emergency Housing Sites must provide screening, as
determined by the City, so that the viewsbed from adjacent public or private
property is minimized.
C. Paving. All surfaces within the footprint of the Emergency Housing Site
must have a hard surface consisting of asphalt concrete paving, concrete,
masonry block or other similar material unless otherwise specifically
approved by the City Council.
d. Potable water. The operator of the Emergency Housing Site must provide
potable water for all occupants.
e. Hours of operation and quiet hours. The Emergency Housing Site must
always be accessible for registered occupants. Regular hours for occupant
intake and discharge must be posted. The Emergency Housing Site manager
shall enforce quiet hours between 10:00 PM and 6:00 AM.
f. On-site personnel. A manager must be on-site when occupants are present
and during normal operating hours. The manager's area shall be located
near the primary entrance to the facility. The manager's name, telephone
number, and e-mail address must be posted and easily visible to the public.
Notwithstanding the above, an Emergency Housing Site, accommodating
six persons or less, may recommend alternative on-site management
criteria.
g. Lighting. Pedestrian pathways and parking lots must be well lit. Lighting
must be designed, located, or screened so that it is not directly visible from
any participant's shelter unit. Any illumination must not produce glare or
reflection for occupants of neighboring buildings or on public streets.
h. Waiting area and common space. The Emergency Housing Site must
provide a waiting area and common space.
i. Personal storage. Occupants must be provided a safe and secure place to
store personal property sufficient to accommodate all such property not
reasonably subject to stowage in the Emergency Sleeping Cabin.
j. Restrooms. The Emergency Housing Site must have a minimum of one (1)
toilet for every fifteen (15) occupants.
k. Sanitation. The Emergency Housing Site must be maintained in safe and
sanitary conditions and free of vermin, vectors, and matter of an infectious
or contagious nature. The Emergency Housing Site must be kept clean and
free of debris, filth, garbage, and deleterious matter. All garbage and food
waste must be deposited in covered receptacles which are emptied when
necessary and when full, and the contents disposed of in a sanitary manner.
1. Water Meter. A lot or parcel with an Emergency Housing Site may be
allowed to use an existing metered water service connection of an adjoining
lot to provide water service for the Emergency Housing Site. The owner
of the adjoining lot must consent, in writing, to the use by the Emergency
Housing Site and must install backflow protection compliant with City
standards at the City point of service. The owner of the adjoining lot served
by the existing water service connection shall be liable for all rates, charges,
and fees for the water service furnished to the existing water service
connection and used by the Emergency Housing Site.
M. Length of Stay. Residents of an Emergency Housing Site may not stay
more than ten (10) months in any twelve (12) month period.
4. Operators and occupants of Emergency Housing Sites that receive and comply with
a permit issued under this Section are exempt from the provisions of Chapter 10.40
of the City of Redding Municipal Code.
An Operational Plan for the Emergency Housing Site must be developed in
accordance with the Administrative Guidelines for Emergency Housing Sites and
approved by the City Council as part of the permitting process.
6. Emergency Housing Sites will require site plan and design review by the City
Manager prior to Council consideration.
7. Emergency Sleeping Cabins must comply with Appendix O of the California
Building Code and Appendix X of the California Residential Code as adopted by
the City Council of the City of Redding.
Emergency Sleeping Cabins be must be part of an Emergency Housing Site, as
defined by this Section.
9. No fee shall be charged for the review and issuance of a permit as described in this
Section.
10. All permits granted under this Section remain in effect only during a shelter crisis,
as declared by resolution of the City Council. Upon the expiration or repeal of the
city's shelter crisis declaration, or the repeal of this Section, all administrative
permits granted under this Section expire and all permit holders must immediately
cease operations and return the Emergency Housing Site to its previous condition.
A. Permits issued pursuant to this Section are not property, they have no value,
do not create vested rights, and cannot confer nonconforming status.
B. No permit, or renewal of a permit, granted pursuant to this Section shall
exceed a term of one (1) year.
C. A permit granted pursuant to this Section may be renewed. Unless waived
in writing by the City Manager, the Permittee must provide notice to the City
Manager of its intent to apply for renewal at least ninety (90) calendar days before
the expiration of the permit.
11. In addition to any other remedy allowed by law or equity, any person who violates
a provision of this Section is, without prejudice to the exercise of other remedies in
law or equity, subject to enforcement in the manner described in Chapters 1.13,
1.14 and 1.15 of the City of Redding Municipal Code.
12. Violations of this Section are hereby declared to be a public nuisance.
13. All remedies prescribed under this Section shall be cumulative and the election of
one or more remedies shall not bar the City from the pursuit of any other remedy
for the purpose of enforcing the provisions hereof.
14. Pursuant to Government Code section 8698.4(a)(5)(C), the City Manager shall, not
later than July 1 st of the year following the declaration of any shelter crisis, develop
a plan to address the shelter crisis, if declared, which shall include the development
of homeless shelters and permanent supportive housing as well as onsite supportive
services. The City Manager shall also make the annual report required by
Government Code section 8698.4(a)(6).
Section 3. Severability. If any section, subsection, subdivision, paragraph, sentence,
clause, or phrase of this Ordinance, or its application to any person or circumstance, is for any
reason held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the
validity or enforceability of the remaining sections, subsections, subdivisions, paragraphs,
sentences, clauses or phrases of this Ordinance, or its application to any person or circumstance.
The City Council of the City of Redding hereby declares that it would have adopted each section,
subsection, subdivision, paragraph, sentence, clause, or phrase hereof, irrespective of the fact that
any one or more other sections, subsections, subdivisions, paragraphs, sentences, clauses, or
phrases hereof be declared invalid or unenforceable.
Section 4. The City of Redding finds that, pursuant to CEQA Guidelines sections
1.5060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical.
change in the environment) and 15061(b)(3) (there is no possibility the activity in question may
have a significant effect on the environment), the adoption of this Ordinance is therefore not
subject to the provisions requiring environmental review. The ordinance will not increase traffic
but serves only to redirect traffic which already exists.
I HEREBY CERTIFY that the foregoing ordinance was introduced by the City Council
of the City of Redding at a regular meeting on the 1st day of June, 2021, and was duly read and
adopted at a regular meeting on the 15th day of June, 2021, by the following vote:
AYES:
COUNCIL MEMBERS: Mezzano, Schreder, Winter, and Resner
NOES:
COUNCIL MEMBERS: Dacquisto
ABSENT:
COUNCIL MEMBERS: None
ABSTAIN:
COUNCIL MEMBERS: None
/s/Pamela Mize
PAMELA MIZE, City Clerk
/s/Kristen Schreder
KRISTEN SCHREDER, Vice Mayor
/s/ Barry E. DeWalt
BARRY E. DeWALT, City Attorney
ORDINANCE NO. 2638
AN ORDINANCE OF THE CITY OF REDDING AMENDING REDDING
MUNICIPAL CODE TITLE 16 (BUILDINGS AND CONSTRUCTION),
CHAPTER 1.6.02 (BUILDING CODE) BY AMENDING SECTION 1.6.02.01.0
(CALIFORNIA BUILDING CODE ADOPTED); AND CHAPTER 16.03
(RESIDENTIAL CODE) BY AMENDING SECTION 1.6.03.010
(CALIFORNIA RESIDENTIAL CODE ADOPTED), RELATED TO
ADOPTING APPENDICES TO THE UNIFORM CODES IN ORDER TO
FACILITATE ADOPTION OF STANDARDS RELATING TO
EMERGENCY SHELTERS
THE CITY COUNCIL OF THE CITY OF REDDING DOES ORDAIN AS FOLLOWS:
Section 1. The City Council of the City of Redding makes the following findings of
fact necessary for changes or modifications to the 2019 California Building Standard Code due to
local conditions which may necessitate a declaration of a shelter crisis;
1. Title 16 of the Redding Municipal Code ("RMC") generally adopts the provisions of the
2019 California Building Standards Code subject to modifications made necessary by local
conditions.
2. Appendix O of the California Building Code and Appendix X of the California Residential
Code, both a part of the 2019.California Building Standards Code, set forth standards for
emergency housing and emergency housing facilities to ensure the protection of public
health and safety when there has been a declaration of a shelter crisis pursuant to
Government Code section 8698.
3. Government Code section 8698(e) defines a "shelter crisis" as the duly proclaimed
existence of a situation in which a significant number of persons are without the ability to
obtain shelter, resulting in a threat to their health and safety.
4. Government Code section 8698.4 provides, in pertinent part, that a city may adopt by
ordinance reasonable local standards and procedures for the design, site development, and
operation of homeless shelters and the structures and facilities therein, to the extent that
strict compliance with state and local standards or laws in existence at the time of that
adoption would in any way prevent, hinder, or delay the mitigation of the effects of the
shelter crisis.
5. Government Code section 8698.4(a)(2) also provides, in pertinent part, that a city may
deviate from the standards provided in the 2019 California Residential Code Appendix X
and California Building Code Appendix O if it makes findings stating why the standards
cannot be met and stating how the standards in the ordinance protect health and safety.
6. There are ready-made emergency sleeping cabins immediately available in the market for
purchase which have sixty-four (64) square feet of interior floor area, and these cabins
would make an immediate impact in housing the homeless.
7. There appear to be no ready-made emergency sleeping cabins which are immediately
available in the market for purchase which have seventy (70) square feet or more of interior
floor area.
8. Requiring a minimum interior floor area of seventy (70) square feet for emergency sleeping
cabins would require design, plan check, and fabrication thereby significantly delaying the
ability to move individuals out of the elements and safely into shelter in an environment
where services are available.
9. In order to immediately respond to a shelter crisis, the square footage standards set forth in
the 2019 California Residential Code Appendix X and California Building Code Appendix
O must be reduced because the primary concern in a shelter crisis is the immediate
protection of the of the safety and health of the homeless individuals.
10. There is no appreciable reduction in the health and safety of the intended occupants of the
emergency sleeping cabins by reducing the square footage requirements in the 2019
California Residential. Code Appendix X and California Building Code Appendix O by six
(6) square feet for single occupants and twenty (20) square feet for two occupants.
11. The City Council therefore determines that strict compliance with the floor area
requirements set forth in Appendix O of the California Building Code and Appendix X of
the California Residential Code would prevent, hinder and delay the mitigation of the
effects of a shelter crisis, when declared.
Section 2. Title 1.6 (Buildings and Construction), Chapter 16.02 (Building Code),
Section16.012.010 of the Redding Municipal Code is hereby amended to read as follows:
16.02.010 - California Building Code adopted.
A. That certain document, a copy of which is on file and open for inspection in the City of
Redding permit center, marked and designated as "California Building Code (CBC), 2019
Edition, Volumes 1 and 2," published by the International Code Council, is adopted as the
building code of the city and is included in and made a part of this code as though set forth
at length herein.
1. California Code of Regulations, Title 24, Part 2, California Building Code,
Appendix O, Emergency Housing, is adopted as though set forth at length herein
excluding therefrom any requirement that an emergency sleeping cabin shall not be
less than seventy (70) square feet of interior floor area for one occupant and fifty
(50) square feet for each occupant in excess of one (1), and, in lieu of said
requirement, establishing that an emergency sleeping cabin shall not be less than
sixty-four (64) square feet of interior floor area for one occupant and one hundred
(100) square feet for two occupants.
B. Snow load CBC Section 1608 is replaced by the following:
1608.1 General. Design snow loads shall be determined by the Building Official.
C. Delete CBC Section 1905.1.7 and adopt 2019 Los Angeles Area Regional Uniform Code
Program (LARUCP) recommendation 19-01 per the 2019.edition of the LARUCP.
D. Add the following exception to CBC Section 1613.2.5:
Exception: Structures not assigned to Seismic Design Category E or F above shall be
assigned to Seismic Design Category D.
E. Add the following exception to CBC Section 1613.2.5.2:
Exception: Seismic Design Category shall be determined per exception to Section
1613.2.5.
F. Delete CBC Section 1807.1.5 Exception.
G. Delete CBC Section 1807.1.6.
H. Amend CBC Section 2308.4.6 to read:
Floor, attic, and roof framing shall be laterally supported in accordance with AF & PA
NDS Section 4.4.1.2.
Section 3. Title 16 (Buildings and Construction), Chapter 16.03 (Residential Code),
Section 16.03.010 of the Redding Municipal Code is hereby amended to read as follows:
16.03.01.0 - California Residential Code adopted.
A. That certain document, a copy being on file and open for inspection in the City of Redding
permit center, marked and designated as "California Residential Code (CRC), 2019
Edition," published by the International Code Council, is adopted as the residential building
code of the city and is included in and made a part of this code as though set forth at length
herein.
1. California Code of Regulations, Title 24, Part 2.5, California Residential Code,
Appendix X, Emergency Housing is adopted as though set forth at length herein
excluding therefrom any requirement that an emergency sleeping cabin shall not be
less than seventy (70) square feet of interior floor area for one occupant and fifty
(50) square feet for each occupant in excess of one (1), and, in lieu of said
requirement, establishing that an emergency sleeping cabin shall not be less than
sixty-four (64) square feet of interior floor area for one occupant and one hundred
(100) square feet for two occupants.
B. Add the sentence "SDS shall be taken as greater than 0.50" to the end of California
Residential Code Section R301.2.2.1.1.
C. Section R313.2.1.1 -Other Occupancies.
Section 8313.2.1.1 is added to read as follows:
Group S occupancies constructed on private residential zoned parcels shall be designed to
NFPA 13D as approved by the fire code official.
D. Section R313.2.2 — Additions.
Section R313.2.2 is added to read as follows:
Additions to any existing California Residential Building Code regulated buildings that
increase the existing square footage by 50% or more shall meet the requirements for a
newly constructed building. All additions to any existing California Residential Building
Code regulated building with an existing automatic sprinkler system regardless of size shall.
be required to extend the sprinkler system into the addition per Section R313.2.
E. Section R313.2.3 — Remodels, alterations, or repairs.
Section R313.2.3 is added to read as follows:
For remodels, alterations, or repairs to an existing California residential Building Code
regulated building involving demolition, removal, alteration, or repair of more than 50%
of the structure, the building shall meet the requirements for a newly constructed building.
For purposes of this section, "50%" threshold shall be applied if the project involves any
of the following:
The removal, demolition, or repairs of more than 50% of the exterior weight bearing
walls; or
2. The removal, demolition or repair of more than 50% of the roof structure (including
the framing, sheathing, and roof covering of a building but not limited to rafters,
trusses, beams, purlins); or
Where the removal, demolition or repair is deemed by the fire code official to be
more than 50% of the structure.
F. Amend CRC Section R404.1.4.1 to read:
Masonry foundation walls. In buildings assigned to Seismic Design Category D0, DI, or
D2, as established in Table R301.2(1), masonry foundation walls shall comply with this
section. In addition to the requirements of Table 8404.1.1(1), plain masonry foundation
walls shall comply with the following:
Wall heights shall not exceed 4 feet (1219 mm).
2. Unbalanced backfill height shall not exceed 3 feet (914 mm).
Minimum nominal thickness for plain masonry foundation walls shall be 8 inches
(203mm).
4. Masonry stem walls shall have a minimum vertical reinforcement of one No. 3 (No.
10) bar located a maximum of 4 feet (I219mm) on center in grouted cells.
5. Vertical reinforcement shall be tied to the horizontal reinforcement in the footings.
Foundation walls in buildings assigned to Seismic Design Category D0, Dl or D2, as
established in Table R301.2(1), supporting more than 3 feet (914 mm) of unbalanced
backfill or exceeding 4 feet (1219 mm) in heights shall be constructed in accordance with
the provisions of ACI 530/ASCE 5/TMS 402 or NCMA TR68-A. Masonry foundation
walls shall have two No. 4 (No. 13) horizontal bars located in the upper 12 inches (305mm)
of the wall.
G. Amend CRC Section 8404.1.4.2 to read:
8404.1.4.2 Concrete foundation walls. In buildings assigned to Seismic Design Category
D0, D1 or D2, as established in Table R301.2(1), concrete foundation walls that support
light -frame walls shall comply with this section, and concrete foundation walls that support
above -grade concrete walls shall comply with ACI 318, ACI 332 or PCA 100 (see Section
8404.1.3). In addition to the horizontal reinforcement required by Table R404.1.2(1), plain
concrete walls supporting light -frame walls shall comply with the following:
Wall height shall not exceed 4 feet (1219 mm).
2. Unbalanced backfill height shall not exceed 3 feet (914 mm).
Minimum thickness for plain concrete foundation walls shall be 6 inches (152 mm).
Foundation walls supporting more than 2 feet (1219 mm) of unbalanced backfill or
exceeding 3 feet (2438 mm) in height shall be provided with horizontal reinforcement in
accordance with Table R404.1.2(1), and not less than No. 4 (No. 13) vertical bars at a
spacing not exceeding 48 inches (1219 mm).
H. Amend the first sentence of CRC Section R506.2.3 to read:
Vapor retarder. A 15 -mil polyethylene or approved equivalent vapor retarder with joints
lapped not less than 6 inches (152 mm) shall be placed between the concrete floor slab and
the base course or the prepared subgrade where no base course exists.
Section 4. Severability. If any section, subsection, subdivision, paragraph, sentence,
clause, or phrase of this Ordinance, or its application to any person or circumstance, is for any
reason held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the
validity or enforceability of the remaining sections, subsections, subdivisions, paragraphs,
sentences, clauses or phrases of this Ordinance, or its application to any person or circumstance.
The City Council of the City of Redding hereby declares that it would have adopted each section,
subsection, subdivision, paragraph, sentence, clause, or phrase hereof, irrespective of the fact that
any one or more other sections, subsections, subdivisions, paragraphs, sentences, clauses, or
phrases hereof be declared invalid or unenforceable.
Section 5. The City of Redding finds that, pursuant to CEQA Guidelines sections
15060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical
change in the environment) and 1.5061(b)(3) (there is no possibility the activity in question may
have a significant effect on the environment), the adoption of this Ordinance is therefore not
subject to the provisions requiring environmental review.
I HEREBY CERTIFY that the foregoing ordinance was introduced by the City Council of the
City of Redding at a regular meeting on the 1st day of June, 2021, and was duly read and adopted
at a regular meeting on the 15th day of June, 2021, by the following vote:
AYES: COUNCIL MEMBERS: Mezzano, Schreder, Winter, and Resner
NOES: COUNCIL MEMBERS: Dacquisto
ABSENT: COUNCIL MEMBERS: None
/s/Pamela Mize
PAMELA MIZE, City Clerk
/s/Kristen Schreder
KRISTEN SCHREDER, Vice Mayor
/s/ Barr E. DeWalt
BARRY E. DeWALT, City Attorney
City of Redding
Administrative Guidelines:
Emergency Housing Sites
City of'Redding Adininisvative (izkdeliuem HOL[Sillg SitCa
INTRODUCTION ------------------------------------------------..4
GENERAL -----------------------------------------------------5
EMERGENCY HOUSING SITE STANDARDS --------------------------------.6
OPERATIONS/ADMINISTRATIVE ..................................................................................................................''
Admission........................................................................................................................................................
7
DenialofAdmission ........................................................................................................................................
7
Participant Emergency Information .................................................................................................................
7
Intake...............................................................................................................................................................
8
[a±ohome Management System ----------------------------------------8
Security ----------------------------------------------------8
Participation in Religious Activities ................................................................................................................
8
ParticipantResponsibilities _.............................................................................................................................
-
Rights----------------------------------------------..9
Confidentiality ------------------------------------------------.9
Non-Discrimination/Reasonable Accommodations -----------------------------.9
Transgender Access .........................................................................................................................................
9
Participants' Mail .............................................................................................................................................
9
Storage of Belongings --------------------------------------------|0
Medication.....................................................................................................................................................
\U
lJobezmuPrccuntk»om--------------------------------------------
|O
FirstAid .........................................................................................................................................................
\0
Weapons --------------------------------------------------..||
Smoking ---------------------------------------------------\\
Accessibility ------------------------------------------------'\\
Emergency Response --------------------------------------------.
Ii
InfectiousDisease ..........................................................................................................................................
\\
Abuse Reporting ----------------------------------------------']2
Drug and Alcohol -------------------------------------..\2
SearchofPossessions ....................................................................................................................................
12
Storage of Belongings After Discharge -----------------------------------\3
DischargeReasons .........................................................................................................................................
]3
Discharge Requirements ------------------------------------------..|3
GrievanceProcess ..........................................................................................................................................
14
PROGRAM..........................................................................................................................................................
\5
Hours.............................................................................................................................................................
|5
2
f`4y of'Redding Adininirtrative Ciaiidelines Ea ergeticy 1-[OL[Sillg SitCS
Input............................................................................................................................................................... 1.5
AnimalCare................................................................................................................................................... 15
StaffRequirements........................................................................................................................................ 16
FoodStorage/Service..................................................................................................................................... 16
SupportServices............................................................................................................................................ 1.7
FACILITY............................................................................................................................................................. 19
Basic Building Standards and Fire Safety..................................................................................................... 19
SafetyStandards............................................................................................................................................19
Amenities....................................................................................................................................................... 19
DrinkingWater.............................................................................................................................................. 19
OutletAccess................................................................................................................................................. 19
Cleanliness..................................................................................................................................................... 20
PestControl................................................................................................................................................... 20
Maintenance/Repair....................................................................................................................................... 20
PhoneAccess................................................................................................................................................. 20
HazardousMaterials...................................................................................................................................... 20
Entrance/Exits................................................................................................................................................ 20
AgencyVehicle............................................................................................................................................. 21
0dyof'Guidelines Emergency HOL[Sillg SitCa
QN,rR0D0�-rj,0N
The City ofRedding Administrative Guidelines for Emergency Housing Sites (hereafter "EHS") are intended
to help guide the delivery of EHS services and the development of the operations plan as required by the
City ofRedding Ordinance.
4
f` ty of'Redding Adininistrative Guidelines Emergency y I-[OL[Sillg SitCS
GENERAL
1. The health and safety of participants, volunteers and staff should be safeguarded within each EHS.
2. Each EHS shall create equal opportunities for all persons needing emergency housing services by
prohibiting discrimination due to religious affiliation, race, color, national origin, ancestry, political
or religious beliefs, language, disability, family composition, gender identity and/or sexual
orientation.
3. The EHS will provide an atmosphere of dignity and respect for all EHS participants.
4. Participants must participate toward increasing levels of self-reliance and self- determination.
EHS staff will work with participants to assist them in achieving their goals.
5. EHS staff often have access to detailed and highly sensitive personal information about
participants. Protecting the privacy and confidentiality of EHS participants and their personal
information is required.
6. People who are experiencing homelessness may use substances to varying degrees. Everyone is
entitled to EHS's services whether or not they are a substance user. As a result, these standards
require that admission, discharge and service restriction policies must not be based on substance
use alone, unless otherwise specifically provided for in these guidelines.
7. In order to provide effective EHS programs and services, EHS participants must be offered
opportunities to provide input and feedback in service provision and program planning for the
program in which they participate.
8. EHS exits to stable housing through supportive services will occur within 10 months. Barriers to
engagement will be considered to help assist those to find stable housing with supportive
services, if possible.
9. Equal opportunity and standardized procedures will be utilized when determining eligibility,
admissions, sanctions and dismissals, and resolving grievances.
10. All program participants are entitled to enjoy the maximum amount of privacy within the
constrictions of the EHS environment.
11. EHS are part of a larger network of homeless services and agencies. Collaboration within this
network is important to ensure effective and coordinated services.
12. All participants will be briefed and must sign an agreement to uphold the rules and guidelines for
the Emergency Housing Site community. Criteria for unacceptable behavior on-site includes but
is not limited to; persistent disruptive behavior, theft, use of alcohol, illegal drugs and
paraphernalia or violence to yourself or others.
5
City af'Re din Adn-iini rtrativ Guidelines Emergency y I-[OL[Sillg SitCS
ENIEI �ENCN HOL"ISING SITE STANDARDS
ANDARDS
Minimal requirements for entry are placed on ENS participants. The EHS's primary role is to provide basic
life sustaining services in a manner that fosters a safe and affirming atmosphere for all program
participants. Participants of local EHS may come from a variety of backgrounds and each has different
needs for services. This could include, but is not limited to, those with pets, large amounts of personal
belongings, identifying as part of a multi -member household or self -identify as LGBTQ, or non -binary.
For the purposes of these Guidelines, an Emergency Housing Site is a site which provides short-term,
emergency -temporary housing to not more than 30 individuals using Emergency Sleeping Cabins (as
defined in Appendix 0 of the California Building Code) and are duly approved by the City Council.
6
f` ty aat`Reddin Adn-iinistrative Guidelines Emergency I-[OL[Sillg SitCS
EHS must develop and post Good Neighbor Policies addressing the EHS premises and the immediate
surrounding neighborhood. These policies must clearly show provisions for how the EHS actively
discourages and addresses excessive noise or loitering from EHS participants and others who may be near
the site. Where applicable, the EHS must demonstrate coordination with other service providers and
community partners to address the above issues and their impacts. The Good Neighbor Policies will be
submitted to the City for review and approval as part of the permit issuance process.
EHS must provide written notification to all property owners within a 600 foot radius of the proposed site.
All EHS must have clearly written and consistently implemented referral standards, admission
policies, and hours for new participant admission. All EHS must accept new participant admissions
(when EHS is open, and beds are available) Monday through Friday for at least a four-hour period
daily. When feasible, admissions should be accepted on weekends. Regular hours for participant
intake and discharge must be posted at all entry points.
Denial of Admission
Denial of admission to the facility can be based on the following and is at the discretion of the EHS:
• Applicant does not meet the basic eligibility criteria for EHS admission (e.g. gender, age,
homeless status, domestic violence victim, etc.). EHS with beds designated by funding sources
as having additional restrictions (e.g. VA beds that require advance approval by the VA) may
deny entry to those not meeting funding agency requirements.
• A restraining order that prohibits admission to the facility.
• Documented violent or threatening behavior
• Conduct from prior stay at the EHS which puts the health and safety of staff or participants at
risk (e.g. violence, weapons violations, disclosing confidential information of EHS or
participants, and egregious damage to property). If an applicant is denied entrance based on
a prior stay, the applicant must be informed of the reason, conditions for lifting the restriction
and the right to appeal, including name of contact regarding an appeal and information about
the appeal process.
• The applicant requires care and supervision to manage the activities of daily living (feeding,
toileting, selecting proper attire, grooming, maintaining continence, putting on clothes,
bathing, walking and transferring) without the appropriate support available on-site.
Participant Ernergency Inform at: on
EHS staff must collect emergency contact information and information about health needs upon
admission that may impact an emergency response. Such information should be kept in a place
accessible to on -duty staff in the event of an emergency.
City af'Re din Adn-iini rtrativ Guidelines Emergency y i-[OL[Sillg SitCS
Upon admission, participants must be provided with copies of the following documentation:
• Participant rights and responsibilities
• Program rules
• Storage policy, including storage after discharge
• Medication storage policy
• Grievance Procedure
• Listing of available resources to help occupant exit to stable housing
Database Management System
Upon 48 hours of entry into the program, data on all participants will be entered in the Homeless
Management and Information System (HMIS), pursuant to the data standards required.
Participant files will be maintained in accordance with the requirements of (HMIS) operated by the
NorCal Continuum of Care (NorCal COC). For complete information on HMIS Data Standards,
contact the NorCal COC at 1450 Court Street, Suite 108, Redding, CA 96001, (530)225-5160.
Security
Security measures shall be identified to safeguard the participants, operators, staff and the
surrounding community. These measures may include security personnel, lighting, common area
video cameras, line of sight, and other elements, as necessary, to maintain a safe facility.
Participation in Reli i us Activities
EHS cannot require participation in religious activities as a condition of receiving emergency
housing or services. Religious activities include moments of prayer, the saying of grace before
meals, or spiritual studies. While these activities are not prohibited, participation in such activities
may not be required.
Participant Responsibilities
Participants are required to participate in the operations and management of their site.
Participant Responsibilities must be provided to each participant in writing and signed by the
participant upon admission and posted in the facility in a highly visible location. Participant
Responsibilities must include:
• A clear description of all program rules and potential consequences for violations of these
rules.
• A "Participant Agreement" policy which outlines expected behavior in order not to interfere
with the rights of other participants.
• Expectations regarding efforts being made to exit the ENS into stable housing as quickly as
possible.
City of'Redding Adininistrative Guidelines Emergency y I-[OL[Sillg SitCS
Participant Rims
Participant Rights must be provided in writing and posted in the facility in high visibility areas. All
program requirements must be consistent with these standards. Rights must include:
• Participants have the right to be treated with dignity and respect;
• Participants have the right to privacy within the constrictions of the EHS environment;
• Participants have the right to be treated with cultural sensitivity;
• Participants have the right to self-determination in identifying and setting goals;
• Services should be provided to participants only in the context of a professional relationship
based on valid, informed consent;
• Participants should be clearly informed, in understandable language, about the purpose of
the services being delivered, including participants who are not literate and/or have limited -
English proficiency;
• Participants have the right to confidentiality and have information about when confidential
information will be disclosed, to whom and for what purpose, as well as the right to deny
disclosure, unless disclosure is required by law;
• Participants have the right to reasonable access to records concerning their involvement in
the program.
Con ideatiahty
All EHS must have confidentiality policies which, at minimum, are consistent with Homeless
Management Information System (HMIS) privacy and security requirements, make certain that
files are kept in a secure or locked location, and ensure that verbal communication of confidential
information is done in such a way that avoids unintended disclosure.
ri--Di cr mm anon/Reason-mahle Accommodations
All EHS must have policies on non-discrimination and reasonable accommodation and make
reasonable modifications in programs, activities and services when necessary to ensure equal
access to individuals with disabilities, unless fundamental alteration in the nature of the program
would result from the accommodation.
.I.. a s nd r Access
All EHS must comply with the HUD Rule on Appropriate Placement for Transgender Persons in
Single -Sex Emergency Housing Sites and Other Facilities. See link: Transgender Placements.
Participants' Mail
If an EHS provides mail service, any mail sent or received cannot be interfered with (e.g. staff
opening participants' mail, not providing mail to the Participant as soon as practical, etc.).
9
City of'Redding Adininistrative Guidelines Emergency HOL[Sillg SitCa
Storage OfBelongings
All EH5 must have 3 written policy that is provided upon intake as to what provision is Ol3dp for
securing belongings including what possessions can be held by the program at Participant request
such asmoney, medications, and vital documents.
if an EHS holds funds or possessions on behalf ofparticipants, this service must be voluntary, the
program must maintain a log ofitems intheir possession, and the funds orpossessions must be
returned within operational hours upon the Participant's request. Each EHS decides how
specifically tOmake their log, with consideration 1Vtheir liability. |tiSexpected that the log would
track only those belongings that participants choose to store with the program and not all
possessions brought into the EHS. This does not apply tobelongings abandoned byaperson who
does not return to the EHS; in that situation, please refer to Storage of Belongings After Discharge.
in order to maintain 8 c0rnrnUnitv free of clutter, each participant is responsible for maintaining 8
tidy unit. EHS must provide lockable lockers, storage trunks or make other accommodations which
allow participants to securely store their belongings. Reasonable access by the participants to their
belongings must be provided. Waivers of the requirement that storage space be lockable can be
requested ifthe physical layout ofthe EHS orother barrier does not allow for lockable space.
EHS may not administer ordispense medication and may not require participants toturn over
medication, unless administered by a licensed staff person as part of an on-site supportive program
inwhich 8nEHSparticipant iSdually enrolled.
If an EHS has provisions for securing prescription medications it rnU31 have 8 written policy that is
provided to an occupant upon intake detailing the EHS's and the occupant's responsibility to store,
secure and use said medication safely. EHS may encourage participants to lock medications in
secure storage areas if made available in order to protect medication from theft but may not
require participants tOturn over medication.
Staff must comply with universal precautions, proper sharps disposal and have a written policy in
place governing protocols related to universal precautions.
City of'Redding Adininistrative Guidelines Emergency y I-[OLISi[Ig SitCS
Weapons
All EHS must have a weapons prohibition policy. Weapons include, but are not limited to, firearms,
pepper spray, mace, knives, bats and clubs. EHS should use discretion when determining which
types of knives should be prohibited. EHS may, but are not required to, have a mechanism for
checking and storing weapons upon entry.
EHS shall prohibit smoking indoors and reasonable efforts must be made to prevent smoke from
entering buildings. No smoking should be allowed within 20 feet of EHS facilities unless this is
infeasible due to layout of grounds. EHS are required to follow any local ordinances regarding
smoking in public areas.
Accessibility
EHS and associated facilities must conform to all pertinent requirements of the Americans with
Disabilities Act (ADA). See https://www.ada.gov/pcatoolkit/chap7Shelterchk.htm. Beds
designated as accessible must comply with federal height and distance standards requiring a
minimum of 36 inches between sleeping units and a sleeping surface height between 17-19 inches
above the finished floor. Beds designated as accessible must be prioritized for participants with
disabilities. EHS are encouraged to provide as many ADA accessible beds as possible, but it is not
required or expected that all beds meet these requirements.
Program documentation must be provided in forms accessible to hearing-impaired and sight -
impaired individuals, upon request.
EHS that provide transportation for participants must also make provisions for participants who
need vehicles that are wheelchair accessible.
Emergency Response
All EHS must have an emergency response plan in place.
Weal a s Disease
EHS are a valuable partner in public health and, as such, are responsible to report any suspicious
of infectious disease within the EHS or when suspected or detected among any EHS participants
or staff.
An infectious disease which significantly increases the risk or harm to other EHS participants or
staff may be a reason for denial or discharge. Participants with lice or scabies or exhibiting
symptoms of Tuberculosis (TB) shall be allowed to stay in the EHS unless the disease or infestation
cannot be appropriately contained (e.g. due to close quarters of facility), in which case those
participants may be discharged and referred to a health care provider for treatment.
City of'Redding Adininistrative Guidelines Emergency y i-[OL[Sillg SitCS
Abuse Reporting
All EHS must have a policy that details any legal duties to report elder, dependent adult, child or
animal abuse and a written plan and process for reporting such abuse to the appropriate reporting
agency.
Drug and A&cohol Use/Possession
EHS must have a policy prohibiting the possession, use, or distribution of alcohol or illegal drugs
on the premises. If alcohol or drugs are found, participants should be given the opportunity to
dispose of the prohibited substance or leave the EHS for that night if they do not wish to dispose
of the prohibited substance. A single violation of this policy cannot be a reason for discharge unless
the violation compromises the health or safety of other participants or staff. Multiple violations
of this policy may be used for grounds for discharge.
Admission, discharge, and service restriction policies must not be based on substance use or
possession alone unless as noted above for multiple violations.
Drug testing of participants is prohibited unless the testing is part of an agreed upon treatment
plan with the participant. Submission to drug testing cannot be a requirement for residency and
refusal to participate in drug testing cannot be the basis for involuntary discharge.
Being under the influence on-site may not be the basis for discharge.
Noncompliance with treatment or containment measures that endangers other participants may
be cause for discharge.
EHS must comply with California Code of Regulations, Title 8, Section 5199, regarding Aerosol
Transmissible Diseases (ATD) control and worker and client safety expectations:
http://www.dir.ca.gov/title8/5199.HTML.
For additional guidance on this regulation and for information regarding best practices for control
of infectious disease, please also refer to "Preventing Tuberculosis (TB) in Homeless Shelters"
published by the Los Angeles County Department of Public Health:
http://publichealth.lacounty.gov/tb/docs/LATBGuidelinesforSheiters.pdf
Search of Possessions
All EHS must have a policy and procedures in place governing how and when searches of
participants' private possessions may be conducted. Searches may only be conducted when there
is "probable cause" to believe that the person has in his or her possession something which may
jeopardize the safety of other participants or staff, including a weapon, or illegal material, including
illegal drugs, or something which is interfering with the peaceful enjoyment of the facility of other
participants such as food that is attracting vermin. If the person does not consent to the search,
and "probable cause" exists to search, the person may be given the choice of being discharged or
being searched.
City of'Redding Adininistrative Guidelines Emergency y HOL[Sillg SitCS
Storage of Belongings After Discharge
EHS must have a written policy for the storage of belongings after a participant exits, which must
include, at a minimum, storage of belongings for at least five (5) working days after participants'
exit and a clear process for discharged participants to reclaim their possessions. A copy of the policy
must be provided to all participants at intake.
Discharge Reasons
The following reasons may be used as a basis for discharge from an Emergency Housing Site, and
must occur on Emergency Housing Site premises:
• Possession of a weapon at the EHS
• Assault or other violent behavior.
• Theft.
• Destruction of property.
• Restraining order precludes continued residence.
• Participant behavior endangers health or safety of participants or staff.
• Presence of infectious disease that significantly increases the risk of harm to other participants
or staff.
• Multiple violations of the Drug and Alcohol Use/Possession policy.
• Individual requires care and supervision to manage their activities of daily living (feeding,
toileting, selecting proper attire, grooming, maintaining continence, putting on clothes,
bathing, walking and transferring) without appropriate supports available on- site. Individuals
discharged due to care and supervision needs cannot be discharged to the streets.
• Refusal of personal property search when probable cause exists.
Participants may be discharged for refusing multiple housing opportunities; however, evidence
must be present that EHS staff actively attempted to engage the participant in services designed
to support EHS exit to stable housing with consideration given to each participant's barriers to
engagement.
EHS are not required to hold beds for longer than 72 hours. If a participant is absent from their bed
for 72 hours without appropriate notification to EHS staff regarding absence, the participant may
be discharged.
Discharge Requirements
All EHS must provide a written copy of the procedure for filing a grievance to the participant when
a participant is involuntary discharged. If it is not feasible to provide the procedure at the time of
discharge (e.g. the participant is being removed by law enforcement) this requirement may be
waived; however, if the participant subsequently returns to the facility, the grievance procedure
must be provided.
A participant may be denied future admission as a result of the circumstances of discharge. The
participant must be informed of the reason, the conditions for lifting the restriction and the right
City of'Redding Adininistrative Guidelines Emergency y I-[OLISi[Ig SitCS
to appeal, including whom to contact regarding an appeal and information about the appeal
process.
Unless the participant poses an immediate threat to the health and safety of other participants
and/or staff members, EHS should avoid discharging participants at night and must be approved
by a supervisor if doing so. During hours that there is no supervisor on site, there must be a
supervisor available "on-call" to approve discharge decisions. Approval may be given verbally but
should be documented in case notes.
Grievance Process
All EHS must have a written appeal and complaint policy/protocol that is provided to each
participant upon intake and is publicly posted in a location with high visibility to participants. At a
minimum, the protocol must include:
• The opportunity for participants to present their case before a neutral decision -maker (a
supervisor or manager who was not directly involved in the incident or situation of the
grievance)
• Accommodation of third -party advocates in the appeal process. Reasonable efforts must be
made to coordinate with a participant's advocate in order to schedule the appeal.
• A requirement that participants be given a written response to their appeal within a
reasonable time frame.
• A provision that when a participant files an appeal related to his/her ability to stay in the EHS
the occupant may stay in the EHS until the appeal process is completed unless allowing the
participant continued residence poses a risk to the health and safety of other participants
and/or staff.
• An appeals procedure that allows participants to appeal, at a minimum, decisions related to
admissions denials for cause, terminations and disciplinary actions.
• Provisions for providing participants with information about any subsequent appeals process
available through program policies or any funding agency or their respective regulations.
f` ty af'Re din Adn-iini rtrativ Guidelines Emergency y i-[OL[Sillg SitCS
P R 0 G R, VNi
All EHS must post hours of operation in highly visible locations and at all entrances. If the EHS is
open 24/7, participants must be allowed access to their possessions and to the facility common
space at all times. If access to sleeping areas is not available during the day, accommodations
should be made to allow access for those participants working irregular hours, those who are ill,
etc. Specific accommodations will be defined in the Operations Plan. All EHS must provide facilities
available to participants for sleeping for a minimum of eight (8) hours.
The EHS manager shall enforce quiet hours.
This policy will be consistently enforced. Missing a curfew cannot be a reason for denial of entry
or discharge unless the late arrival compromises the health or safety of other participants or staff,
or if the participant's late arrival repeatedly interferes with the rights of other participants to
peaceful enjoyment of the facility.
M put
Programs shall provide participants with on-going opportunities to provide feedback and make
suggestions regarding programming and rules. This can be accomplished in a variety of ways
including exit interviews, surveys, one-on-one interviews, participant focus groups, inclusion of
homeless or formerly homeless members on the agency board of directors or subcommittee,
having homeless or formerly homeless people trained and hired as staff, and/or the creation of a
Participants' Advisory Council.
In addition to any other activities, EHS must host "participant optional" meetings once per month
and provide at least 24 hours advance notice to participants of the meeting time and location.
Pet owners shall assume the responsibilities for caring for their animals. Water will be available.
Additional provisions may be provided at the site. Some sites may be unsuitable for pets. Pet
owners are also responsible for administering all regular medications to their animals, apart from
vaccinations.
The EHS reserves the right to refuse admittance to animals that appear too aggressive for the EHS
to handle. Regardless of initial presenting temperament, enforcement of EHS rules to reduce the
risk of bites and other injuries must be observed and include:
• All animals should be handled only by their respective owners or trained staff members;
• All animals on EHS property should be leashed or confined (kenneled/carrier) at all times;
• Participants should not handle or touch pets other than their own; and
• All incidents involving aggressive animals are documented in writing prior to removal of the
pet from the site.
15
City of'Redding Adininistrative Guidelines Emergency I-[OL[Sillg SitCS
Staff Requirements
EHS must have sufficient staff on duty at all times. EHS must make provisions to have on-call staff
available.
EHS must have a supervisor/manager available on call to the program at all times for consultation
to staff about challenging participant situations and other urgent matters. All ENS should have a
consultation policy in place that outlines situations requiring consultation up the chain of
command.
Food Storage/Service
Sanitary facilities
All EHS that either prepare and serve meals or provide areas for participants to prepare and
consume their own meals must ensure that all areas used for food storage and preparation
are sanitary. Kitchen and dining areas must be kept clean and comply with all relevant
health codes.
Donated Food
Programs that serve food prepared off site by regular donors must provide donors with a
handout that details the requirements for food preparation. All food donors must read and
sign the handout to confirm knowledge of the standards and must provide current contact
information.
Programs are discouraged from accepting food that has been prepared off-site by
intermittent donors.
Meal schedule
If meals are served, a meal schedule must be posted.
Dietary modifications
If meals are served or food is provided for participants to use to prepare their own meals,
EHS must make dietary modifications and/or provide appropriate food options based on
participants' health, religious, and/or cultural practices. As feasible, food provided should
promote healthy eating.
Dining facilities
EHS must provide a table and chairs if food is served.
Food allergies
Any snacks and meals provided should be provided with reasonable accommodations made
for known allergies, including children, if residing in the EHS. Providers should be asking
about food allergies at intake; however, it is the parents' responsibility to inform the
program of children's food allergies.
City af'Re din Adn-iini rtrativ Guidelines Emergency y i-[OL[Sillg SitCS
Support Seri ces
Case Management
Case management and supportive services focus on housing or directly supporting the goal
of housing and should reflect the short-term nature of assistance toward housing
placement.
Critical components in the provision of case management services include the following:
• Low Barrier practices
• Housing First
• Harm Reduction
• Trauma Informed Care
• Client -centered
• Culturally competent
The following case management services must be available to program participants
receiving these services. To ensure the consistent delivery of case management services,
operators must incorporate written case management procedures and forms that include
the following:
• Referral Procedures: Establish referral and follow-up procedures to confirm
participants are connected to services to which they are referred. Documentation of
referrals made and referral confirmation must be maintained in participant files.
• Health and Wellness referrals: Ensure participants are linked to and assisted in
accessing medical health, mental health, and any needed alcohol and drug services.
• Mainstream Benefits: Establish procedures for screening participants at program entry
and intake for eligibility to mainstream benefits. Assisting participants by coordinating
the completion and submission of applications for public benefits and entitlements
(e.g., general assistance, SNAP, SSI/SSDI, Veteran benefits) health insurance benefits
(e.g., Medi -Cal, Medicare, Covered California, etc.), and other sources of financial
assistance.
• Education/life skills.
• Employment Development/Placement Programs: Assessing employment history and
goals and assisting participants to engage in services that will prepare the individual to
obtain employment in collaboration with participating agencies.
Housing Case Management
Participants must be offered, and are required to participate in, services they need in order
to attain and stabilize in permanent housing. Case management must be conducted on a
regular basis and the EHS must document content and outcome of case management
meetings. Core services will include:
• Development of an individualized service plan based on needs, circumstances and
market conditions, focused on helping individuals find and keep permanent housing
and linkages to other community based supportive services as needed.
City of'R ddin Adn-iini rtrativ Guidelines Emergency y I-[OLISi[Ig SitCS
• Creating a referral network for other services and coordinating with other services
providers and case managers.
Housing Navigation
Housing navigation services must provide ongoing engagement and support in order to
facilitate a match to an appropriate permanent housing placement. Housing navigation
objectives will include:
• Connecting participants to needed resources;
• Buffering participants from the stress of navigating housing access; and
• Supporting participants in managing their own lives within the scope of their
resources and abilities.
Core Navigation Services:
• Housing location and counseling services to identify the most appropriate housing
placement;
• Establishing relationships with private and public owners and rental agencies willing
to provide permanent housing to clients;
• Assisting with housing applications and appeals, and negotiating rental agreements;
• Facilitating shared housing opportunities in community-based housing and through
master leasing; and
• Assisting with the move -in process, including identifying resources for basic
furnishings, accessibility modifications, or other expenses.
Health services access
EHS staff will encourage participants to obtain and maintain health insurance, obtain a
primary care provider and access immunization service. This must include publicly posting
or otherwise making available information on health-related services.
Recordkeeping
EHS must have written intake and client record keeping procedures and files that include
intake interviews and records of services provided.
Assessment
A basic assessment that includes an evaluation of the service needs of the occupant,
information about past or current services received and other information necessary to
provide services must be conducted or updated for all occupants.
Transportation
Transportation is required to help participant's access essential services such as,
community-based services, medical services and housing searches. Shuttle service, bus
passes and car services such as Uber and Lyft may be utilized. Accommodations must be
made for disabled persons who are unable to access general means of transportation.
Universal Accessibility to transportation must be made available, such as RABA, the use of
bicycles, or forms or transportation.
181
Cdyof'Guidelines Emergency HOL[Sillg SitCa
FACI[FTY
All facilities must comply with HUD Emergency Solution Grants facility standards (HUD ESG Facility
Standards) and local applicable building and fire codes. Evidence of compliance with local codes
must beprovided.
Facilities must have annual fire inspections conducted by the fire department and conduct regular
fire drills. Training must be provided to staff on fire safety.
Safety Standards
EHS must comply with state and local health, environmental and safety standards.
• The EHS must have heating and ventilation system and maintain a comfortable temperature.
Emergency Sleeping Cabins will comply with Appendix 0 of the California Building Code.
w The EHS shall have a housekeeping and maintenance plan to ensure a safe, sanitary, clean and
comfortable environment.
~ The EHSshaU provide each person with access to a single nrdouble occupancy emergency
sleeping cabin with a mattress and bedding, (a blanket and piUOvv), all of which are clean and
in good repair.
~ The EHS shall have a sufficient supply of functionally clean and reasonably private toilets and
hand xv83h basins, with hot and cold running xv8t8r and that rn88t the requirements of the
Americans with Disabilities Act.
~ The EHS should have a sufficient quantity of functionally clean and reasonably private bathing
facilities with hot and cold running water 0rwill provide for access tObathing facilities 8tleast
twice per week through contract or other means. All bathing facilities must meet the
requirements of the Americans with Disabilities Act.
w The EH5 should have laundry facilities available to residents, or access to laundry facilities
nearby ortransportation tolaundry facilities will beprovided Ornearby.
w The EHSshall provide towels, soap, and toilet tissues.
EX�nHngWate[
EHS must provide access to drinking water at all times.
Outlet Access
EHSmust provide access 10electrical outlets for charging persona|devicessuchasceUphones and
medical equipment. Emergency Sleeping Cabins must have outlets as required by California
Building Code Appendix O.
z
City of'Redding Adininistrative Guidelines Emergency y I-[OL[Sillg SitCS
Resident Participation - Bath/toilet areas, hallways, and other common use areas must be cleaned
daily. EHS must have proper trash receptacles that are emptied regularly.
Both the interior and exterior of the facility must be free of debris, clutter, and unsanitary items
and there must be no obvious safety risks.
Rest Control
EHS must ensure adequate provision of pest control services.
EHS must have a protocol in place for the prevention and control of bed bugs. (See
https://www.cdc.gov/parasites/bedbugs/ for best practices related to bed -bug prevention).
24-hour notice must be provided to participants of pest control activities unless the type and
degree of infestation requires an immediate response (e.g. bed bugs).
ainrianc /Repair
Facilities must be maintained in good repair. The general appearance of the buildings and
surrounding grounds must be well maintained and free from litter and offensive visual ques such
as overladen shopping carts. There must be a written housekeeping and maintenance plan.
EHS must post the process for reporting maintenance concerns, acknowledge issues reported
within two days, and identify the timeframe for addressing the concern. Emergency maintenance
items must be immediately addressed.
A telephone (land line or cell phone) must be available to staff for emergencies. Emergency
numbers should be posted by the telephone or otherwise made available to on duty staff. Es must
take emergency phone messages and messages from service providers for participants in
residence.
Hazardous Fiats: ials
In accordance with established standards, EHS must label all chemicals and cleaning supplies and
keep all such materials out of reach of children. Any hazardous materials must be stored separate
from food.
No fires, including cooking or warming fires will be allowed on site at any time.
Entrance/Exits
Exits must be clearly marked and must be kept clear of blockage and tripping hazards.
All steps must have handrails as required by applicable codes. Steps must have treads or similar
accommodation to prevent slipping.
Exit signage must be consistent with all applicable codes.
Cdyof'Guidelines Emergency HOUSilIg SitCa
Agency VeNde
If an EHS location maintains a vehicle used for participant transport, the vehicle must be properly
maintained, licensed and insured. All drivers must be properly licensed. Provisions must be made
to provide equal access to transportation services to disabled participants.
�l
Good News Rescue Mission
Micro -Shelter Community (MSC)
Operations and Services Manual
GUIDING PRINCIPLES FOR REDDING MICRO - SHELTER COMMUNITIES (MSCs)
1. The Micro -Shelter Community (MSC) will provide an atmosphere of dignity and
respect for all participants.
2. MSC residents must participate toward increasing levels of self-reliance and self-
determination. MSC staff will work with residents to assist them in achieving their
goals.
3. The health and safety of residents, volunteers, staff, and the surrounding
community should be safeguarded within each MSC.
4. Each MSC shall create equal opportunities for all persons needing emergency
housing services by prohibiting discrimination due to religious affiliation, race,
color, national origin, ancestry, political or religious beliefs, language, disability,
family composition, gender identity and/or sexual orientation.
5. Protecting the privacy of the MSC residents and their personal information is
required.
6. People who are experiencing homelessness may use substances to varying
degrees. Admission, exit, and service restriction policies must be based on
substance use alone, unless otherwise specifically provided for in this manual.
7. In order to provide effective MSC programs and services, residents must be
offered opportunities to provide input and feedback in service provision and
program planning for the program in which they participate.
8. MSC exits to stable housing through supportive services will occur within 10
months. Barriers to engagement will be considered to help assist residents to find
stable housing with supportive services, if possible.
9. Equal opportunity and standardized procedures will be utilized when determining
eligibility, admissions, sanctions, and dismissals, and when resolving grievances.
10.All program participants are entitled to enjoy the maximum amount of privacy
within the constrictions of the MSC environment and program.
11. MSCs are part of a larger network of homeless services and agencies.
Collaboration within this network is essential to ensure effective and coordinated
services.
12. All residents must be briefed and must sign an agreement to uphold the rules
and guidelines for the MSC. Criteria for unacceptable behavior onsite includes
but is not limited to persistent disruptive behavior, theft, use of alcohol or illegal
drugs on site, or violence against yourself or others.
2
Redding Micro - Shelter Communities (MSCs) Operations and Services Manual Index
CONTENTS:
1. Introduction
2. Roles and Governance
3. MSC Support Services
4. Operations - Administrative
5. Admissions, Non - Discrimination, and Resident Rights & Responsibilities
6. MSC Security Plans
7. Exiting Procedures
8. Grievance, Intervention Plan, and Involuntary Discharge
9. Safety Plan
10. Food Handling and Storage
11. Storage of Belongings
12. Animal Care
13. Medication and Standard Precautions
14. Alcohol, Drugs, Smoking, and Paraphernalia
15. Couples
16. Health and Sanitation
APPENDICES
A. Consultation Policy (Ref: #2.G).
B. Good Neighbor Policy (Ref: #4.A).
C. Application and Intake Questionnaire
D. Background Check & References
E. Appeal Form (Ref: #5.E.iv).
F. Resident Rights and Responsibilities (Ref: #5.1-J).
G. Resident Community Agreement (Ref: #51).
H. Grievance Document (Ref: #8).
I. Grievance Notice (Ref: #8).
J. Emergency Response Plan (Ref: #9).
K. Pet Ownership Agreement (Ref: #12).
L. Notice of Privacy Practices (Ref: #5.I.i).
M. Abuse Reporting Document (Ref: #8.B).
N. Drug and Alcohol Agreement (Ref: #14.13).
O. Housekeeping and Maintenance Plan (Ref: #9.N).
P. Donated Food Safety Standards Agreement (Ref: #10.13).
3
1. INTRODUCTION
The Redding City Council adopted a resolution June 15, 2021, declaring a
Shelter Crisis and established the criteria for permitting Emergency Housing
Sites (EHS), hereafter referred to as Micro Shelter Communities (MSCs).
MSCs are operated by a host entity providing temporary accommodations in
micro -shelters (non -buildings), not to exceed three hundred (300) days in any
twelve-month period, for homeless individuals. For purpose of this definition, a
"host entity" shall mean an organization which contracts with recognized
community organizations to provide temporary shelter, counseling, and other
services, as well as common areas for residents of the facility. A "micro -shelter"
shall mean a shelter that is not constructed as a residential living unit per the
California Residential Building Code; for example, emergency sleeping cabins
(micro -shelters).
The City of Redding authorizes MSCs to provide transitional low -barrier housing
opportunities to adults in a safe, private, and secure environment. Through an
array of on-site supportive services, community engagement, and direct
contributions to the MSCs, residents are supported to build stability and self-
sufficiency while bridging from homelessness to permanent housing.
Each MSC site will be owned or leased by the MSC host entity who is responsible
for the day-to-day operations and property maintenance.
Residents will be coached and positioned to be responsible for much of the
management of the MSC, providing the following benefits:
• Expanded staff capacity and flexibility
• Sense of place and ownership
• Increased self-reliance
• Skill building
Examples of MSC management include:
• Security and on-site gatekeeping
• Outreach
• Maintenance
• Operations (scheduling, tours, new resident orientation, resident exiting
process, rules enforcement, etc.).
lH
2. ROLES AND GOVERNANCE
A. Probationary Resident: A new resident undergoing a four-week trial period, to
make sure that they can follow the Community Agreement before being fully
accepted as a Resident in the MSC.
B. Resident: An individual or couple who currently resides in a micro -shelter at the
MSC.
C. Lead Advocate: A volunteer from the MSC Team or community partner
organization who takes primary responsibility for accompanying a particular
resident on their journey through the MSC program. Lead Advocates may be
assigned to couples but are discouraged from serving as Lead Advocate for two
residents of the same MSC at the same time.
D. MSC Team: The MSC Team is to provide oversight, direction, and means for the
ongoing development of its residents through the program and for the
maintenance of the MSC. This team includes representatives from the Good
News Rescue Mission, staff, churches, volunteers of the MSC, and MSC
residents. This team establishes a long-term friendship with a resident. They
provide support to the case manager and the resident in accomplishing their life
transition and housing plan. Members of the MSC Team (case manager, site
coordinator, and program manager) will be responsible for financial, legal,
administrative, safety, and sanitation matters. The MSC Team must meet at least
monthly, and all residents must be informed of the meeting schedule and invited
to attend.
E. MSC Safety Committee: (Ref: #9.C).
F. MSC Case Managers: (Ref: #3.A -B).
G. Staff Requirements: MSC must have sufficient staff on duty at all times. MSCs
must make provisions to have on-call staff available. On -Site Caretaker will
contact On -Call Supervisor, if needed.
Staff Schedule:
Case Manager: Monday - Friday (8:30am - 5:OOpm)
Weekend Staff: Saturday -Sunday (10:00am-7:00pm)
On -Site Caretaker: Monday -Friday (5:OOpm-9:OOpm)
Night Crew: Everyday (9:OOpm - 5am)
On -Call Manager: Will be contacted by staff immediately if an issue is unable to
be resolved or contacted by residents when needed, if other staff is not onsite.
5
While efforts should be made to allow residents to negotiate daily challenges as
part of their program, MSCs must have a supervisor or manager available on call
to the program at all times for consultation to staff about challenging resident
situations and other urgent matters. All MSCs should have a consultation policy
in place that outlines how and when contacts should be made up the chain of
command. (See Appendix A for Consultation Policy).
MSC must have at least one staff person on duty (on-site or on-call at all times).
Paid, On -Site Caretaker or Volunteer designee will be on-site or available by
phone 24 hours a day, 365 days per year.
At least one staff person will be on-site an average of 4-8 hours per day. When
no staff person is on-site, the 24-hour hotline will be used to ensure access to
immediate response for residents, volunteers, and members of the neighborhood
who might encounter pressing concerns. This hotline number can be found in the
Consultation Policy (Ref Appendix A). Calls to the 24-hour hotline number will be
directed to the current on-call individual who will sign up to receive those calls
during their on-call shift. This person must be located within a 15 -minute drive
from the MSC for prompt response to any issues requiring an on-site response.
C.
3. MSC SUPPORT SERVICES:
A. Case Management and Support Services.
In order to make maximum use of existing supportive services in the community
and participate in efforts to coordinate care across agencies, the MSC will
arrange for professional case management services for the residents of their
MSC. The agency providing these services must be registered as a Participating
Agency according to the NorCal CA 516 Homeless Continuum of Care's HMIS
Policies and Procedures Manual. https://www.norcalunitedway.org/hmis
Support services include information and linkages to health resources, case
managers, employment opportunities, financial budget education, application
assistance for external services and resources, and guidance in accessing local
community services. Intake and exit events will be entered into HMIS for each
resident.
Case managers will help each resident to develop a life transition and housing
plan. This plan will help residents identify challenges and provide services for
them to choose from in order to gain self-sufficiency and permanent housing. The
case manager will help the residents develop a timeline around their goals and
identify services and resources that will help accomplish goals. The GNRM Team
will partner with the residents in conducting regular evaluations and updates of
their life transition and housing plan.
The following case management services must be available to program
participants receiving these services. To ensure the consistent delivery of case
management services, operators must incorporate written case management
procedures and forms that include the following:
i.Referral Procedures: Establish referral and follow-up procedures to
confirm participants are connected to services to which they are referred.
Documentation of referrals made and referral confirmation must be
maintained in participant files.
ii. Health and Wellness referrals: Ensure participants are linked to and
assisted in accessing medical health, mental health, and any needed
alcohol and drug services.
iii. Mainstream Benefits: Establish procedures for screening participants at
program entry and intake for eligibility to mainstream benefits. Assisting
participants by coordinating the completion and submission of applications
for public benefits and entitlements (e.g. general assistance, SNAP,
SSI/SSDI, Veteran benefits) health insurance benefits (e.g. Medi -Cal,
Medicare, Covered California, etc.), and other sources of financial
assistance.
iv. Education/life skills
v. Employment Development/Placement Programs: Assessing
employment history and goals and assisting participants to engage in
services that will prepare the individual to obtain employment in
collaboration with participating agencies. 7
B. Housing Case Management.
Residents must be offered, and are required to participate in, services they need
in order to attain and stabilize in permanent housing. Regular case management
services must be documented based on the Record Keeping policy (Ref #4.B.v).
Development of an individualized service plan based on needs,
circumstances, and market conditions, focused on helping individuals find
and keep permanent housing and linkages to other community based
supportive services as needed.
ii. Creating a referral network for other services and coordinating with other
service providers and case managers.
iii. Housing navigation services to facilitate a match to an appropriate housing
placement that connects residents with needed resources, protects
residents from the stress of navigating housing access, and supports
residents in managing their own lives within scope of their available
resources and abilities.
iv. Housing support will include locating the most appropriate housing
placement, establishing relationships with private and public owners and
rental agencies, assisting with housing applications and appeals and
negotiation of rental agreements, facilitating shred housing options, and
assisting with the move in process, including identifying resources for
basic furnishings, accessibility modifications, or other expenses.
C. Database Management System.
Within 48 hours of the initial case management meeting, and as part of the case
management protocol, data on all residents will be entered or updated in the
Homeless Management and Information System (HMIS), pursuant to the data
standards required. Resident files will be maintained in accordance with the
requirements of (HMIS) operated by the NorCal Continuum of Care (NorCal CoC).
For complete information on HMIS Data Standards, contact the NorCal CoC at
1450 Court Street, Suite 108, Redding, CA 96001, (530) 225-5160.
D. Workshops and Learning Opportunities.
Workshops and learning opportunities will be offered on or off-site, facilitated by
the Good News Rescue Mission or provided by partner agencies or volunteers.
Residents will have the opportunity to engage in various workshops and trainings
supporting their life transition and housing plans. Workshops and learning
opportunities will apply to day-to-day life, resulting in long-term sufficiency. The
determination of the workshop schedule will be based on the needs of the
residents and may include (not exhaustive):
• Skill acquisition: internships, on-the-job training at local businesses,
workshops, etc.
• Employment: resume building, and job search techniques
;
• Financial literacy
Nutrition
• Conflict management, communication, and relationship building
workshops
• Community service activities
• Pet health
The MSC Team will be responsible for the coordination of these services and will
provide a regular calendar of events to residents and partners.
M
4. OPERATIONS - ADMINISTRATIVE
A. Good Neighbor Policy. Develop and post Good Neighbor Policies addressing
the MSC premises, immediate surrounding neighborhood, and community:
Community collaboration, mutual goals, safety, property guidelines, code of
conduct, and regular communications. These policies must clearly show
provisions for how the MSC actively discourages and addresses excessive noise
or loitering from MSC residents and others who may be near the site. Where
applicable, the MSCs must demonstrate coordination with other service providers
and community partners to address the above issues and their impacts. The
Good Neighbor Policies will be submitted to the City for review and approval as
part of the permit issuance process. The Good News Rescue Mission will provide
written notification to all property owners within a 600 -foot radius of the proposed
site. (See Appendix B for Good Neighbor Policy).
B. Program Policies and Guidelines.
Hours. All MSCs must post hours of operation in highly visible locations
and at all entrances. If the MSC is open 24/7, residents must be allowed
access to their possessions and to the facility common space at all times.
If access to sleeping areas is not available during the day,
accommodations should be made to allow access for those residents
working irregular hours, those who are ill, etc. Specific accommodations
will be defined in the Operations Plan. All MSCs must provide facilities
available to residents for sleeping for a minimum of eight (8) hours.
The MSC Manager shall enforce quiet hours. Quiet hours are from
10:OOpm-7:OOam. These hours have been established based on standard
residential neighborhood quiet hours.
Curfew. Curfew is 9:00 pm to accommodate work schedules and keep in
line with quiet hours. This policy will be consistently enforced. Missing a
curfew cannot be a reason for denial of entry or exit unless the late arrival
compromises the health or safety of other residents or staff, or if the
resident's late arrival repeatedly interferes with the rights of other residents
to peaceful enjoyment of the facility.
iii. Input. The MSC Team shall provide residents with on - going opportunities
to provide feedback and make suggestions regarding programming rules.
This can be accomplished in a variety of ways including exit interviews,
surveys, one-on-one interviews, resident focus groups, inclusion of
homeless or formerly homeless members on the agency board of directors
or subcommittee, having homeless or formerly homeless people trained
and hired as staff.
In addition to any other activities, MSC Teams must host "resident
optional" meetings once per month and provide at least 24 hours advance
notice to residents of the meeting time and location.
is
iv. Health Services Access. The MSC Team will encourage residents to
obtain and maintain health insurance, obtain a primary care provider and
access immunization services. This must include publicly posting or
otherwise making available information on health-related services.
v. Record keeping. The MSC must maintain thorough and organized client
records, including intake interviews, services provided, and any
grievances or disciplinary action related to the client. These files may be
kept electronically, in physical form, or a combination. MSC resident
records must be stored in a secure and locked area, accessible only to
case managers and members of the MSC Team.
Records should include; demographics, program operations and
maintenance, residents' individual progress, metrics to measure levels of
success, budget and sustainability, partnerships, and community
involvement. Records an MSC may also wish to include: resident's
presence and absence, visitor logs, chore logs and sign-ups, medication
logs, services provided to residents at the MSC, and other records as
determined by the MSC Team.
vi. Assessment. A basic assessment that includes an evaluation of the
service needs of the occupant, information about past or current services
received and other information necessary to provide services must be
conducted or updated for all occupants.
vii. Transportation. Transportation is required to help resident's access
essential services such as, community-based services, medical services
and housing searches. Shuttle service and bus passes may be utilized.
Accommodations must be made for disabled persons who are unable to
access general means of transportation. Universal accessibility to
transportation must be made available, such as RABA, the use of bicycles,
or forms of private transportation.
11
5. ADMISSIONS NON-DISCRIMINATION AND RESIDENT RIGHTS &
RESPONSIBILITIES:
A. Application Process:
i. Application and Intake Questionnaire. Ref: Appendix C
ii. Background Check and References. Ref: Appendix D
iii. Resident Community Agreement. Ref: Appendix G
B. Proposed candidates. Proposed candidates for MSCs will be sought from social
service providers, law enforcement, and Good News Rescue Mission' s various
programs.
C. Probationary period. The MSC Team reserves the right to choose residents for
an initial probationary period.
D. Admission. With assistance from the partnering professional case management
agency, the MSC will strive to adhere to current Coordinated Entry standards as
set by the NorCal 516 Continuum of Care (CoC) with regard to their referral and
admission process. Appropriate modifications to this standard will be implemented
based on the specific amenities, capacities, and limitations of a particular MSC
site and the needs of its current residents. When there is a vacancy in the MSC,
the MSC Team will work to fill it with as much speed as an intentional process
allows. When feasible, admissions should be accepted on weekends.
E. Denial of Admissions. Denial of admission to the facility can be based on the
following and is at the discretion of the MSC:
Applicant does not meet the basic eligibility criteria for MSC admission (e.g.
gender, age, homeless status, domestic violence perpetrator, etc.). MSC with
beds designated by funding sources as having additional restrictions (e.g. VA
beds that require advance approval by the VA) may deny entry to those not
meeting funding agency requirements.
ii. A restraining order that prohibits admission to the facility.
iii. Documented violent or threatening behavior.
iv. Conduct from prior stay at the MSC which puts the health and safety of staff
or residents at risk (e.g. violence, weapons violations, disclosing private
information of MSC or residents, and egregious damage to property). If an
applicant is denied entrance based on a prior stay, the applicant must be
informed of the reason, conditions for lifting the restriction and the right to
appeal, including name of contact regarding an appeal and information about
the appeal process. All such exits should be documented and saved in a case
file.
v. The applicant requires care and supervision to manage the activities of daily
living (feeding, toileting, selecting proper attire, grooming, maintaining
continence, putting on clothes, bathing, walking, and transferring) without the
appropriate support available on-site.
F. Upon admission. Residents must be provided with copies of the following
documentation:
Resident Rights and Responsibilities. Ref: #5. 1-J (Appendix F)
Resident Community Agreement. (Appendix G)
iii. Storage Policy. Ref: #11
iv. Medication Storage Policy. Ref: #13.A
v. Grievance Response Plan. Ref: #8 (Appendix H, Appendix 1)
vi. Emergency Response Plan. Ref: #9 (Appendix J)
vii. Pet Policy. Ref: #12 (Appendix K)
viii. Notice of Privacy Practices. Ref: #5.I.i (Appendix L)
ix. Abuse Reporting Document. Ref: #8.B (Appendix M)
x. Drug and Alcohol Agreement. Ref: #14.13 (Appendix N)
G. Resident Emergency Information. MSC staff must collect emergency contact
information and information about health needs upon admission that may impact
an emergency response. Such information should be kept in a place accessible
to on -duty staff in the event of an emergency.
H. Discrimination. Redding MSCs shall not discriminate on the basis of race,
color, religion (creed), gender, gender expression, age (18 and over), national
origin (ancestry) disability (as permitted within physical limits of current facilities),
marital status, sexual orientation, military status, or any other characteristic
protected under applicable federal or state law, in any of its activities or
operations. These activities include, but are not limited to, hiring and firing of
staff, selection of volunteers and vendors, selection of MSC residents, and
provision of services. We are committed to providing an inclusive and welcoming
environment for all MSC residents and members of our staff, clients, volunteers,
subcontractors, and vendors.
1. Resident Rights.
i. Privacy: All paid and volunteer staff will protect the privacy of residents and
never discuss private resident information with other residents or other staff
without the explicit consent and presence of the resident under discussion.
Residents will have a privacy agreement to read and have it explained to
them verbally before signing.
All MSCs must have privacy policies which, at minimum, are consistent with
Homeless Management Information System (HMIS) privacy and security
requirements, make certain that files are kept in a secure location, and
ensure that verbal communication of private information is done in such a
way that avoids unintended disclosure.
ii. Abuse Reporting. The MSC Team will complete a sexual harassment
prevention training course online. The team will provide residents with
procedures and examples for reporting abuses during their initial
orientation. A written protocol to report any known abuse to staff will be
provided to each resident and posted on the MSCs bulletin boards.
iii. Participation in Religious Activities. MSCs cannot require participation
in religious activities as a condition of receiving emergency housing or
services. Religious activities include moments of prayer, the saying of grace
before meals, or spiritual studies. While these activities are not prohibited,
participation in such activities may not be required.
iv. Rights. Resident rights must be provided in writing and posted in the facility
in high visibility areas. All program requirements must be consistent with
these standards. Rights must include:
a. Residents have the right to be treated with dignity and respect;
b. Residents have the right to privacy within the constrictions of the MSC
environment;
c. Residents have the right to be treated with cultural sensitivity;
d. Residents have the right to self-determination in identifying and setting
goals;
e. All paid or volunteer staff members of the MSC must engage with residents
with professionalism and base their service to residents on valid, informed
consent;
f. Residents should be clearly informed, in understandable language, about
the purpose of the services being delivered, including residents who are not
literate and or have limited English proficiency;
g. Residents have the right to privacy and have information about when private
information will be disclosed, to whom and for what purpose, as well as the
right to deny disclosure, unless disclosure is required by law;
h. Residents have the right to reasonable access to records concerning their
involvement in the program.
V. Non-Discrimination/Reasonable Accommodations. All MSCs must have
policies on non - discrimination and reasonable accommodation and make
reasonable modifications in programs, activities and services when
necessary to ensure equal access to individuals with disabilities, unless
fundamental alteration in the nature of the program would result from the
accommodation.
vi. Transgender Access. All MSCs must comply with the HUD Rule qil
Appropriate Placement for Transgender Persons in Single -Sex Emergency
Housing Sites and other facilities.
vii. Residents' Mail. If an MSC provides mail service, any mail sent or received
cannot be interfered with (e.g. staff opening residents' mail, not providing
mail to the resident as soon as practical, etc.).
J. Resident Responsibilities.
MSC residents are encouraged to participate in the operations and
management of their site and in the process of fulfilling their life transition
and housing plan.
ii. Residents must abide by the MSC non - discrimination policy in their
interactions with other residents. They must show respect for the property
of others and report incidents of theft.
iii. Residents must abide by the Weapons Policy and the Drug and Alcohol
Policy of the MSC. (Ref: #6.B, #14).
iv. Residents must abide by all site rules, including but not limited to upholding
quiet hours, keeping personal and shared spaces clean and orderly,
supervising pets, and helping to maintain the no -visitors and no loitering
policies.
v. Residents are encouraged to participate regularly in resident meetings to
discuss ideas, share concerns, and determine solutions.
vi. Residents will notify staff of any needed repairs and will not make any
modifications or repairs to shelters or equipment, including but not limited
to locks, lighting, and smoke detectors.
vii. Residents are expected to cooperate and collaborate in the shared goal of
moving all residents toward fulfillment of their life transition and housing
plans. All residents will support one another toward a positive exit into the
next phase of recovery, rehabilitation, and or permanent housing.
15
6. MSC SECURITY PLAN
A. Access. Security measures shall be identified to safeguard the residents,
operators, staff, and, the surrounding community. Security measures may be
adapted to fit current needs of the MSC but must include adequate outdoor
lighting.
Access. The MSC shall be fully fenced with privacy slats, and all gates will remain
locked outside of business hours, Monday -Friday 7:00 am -6:00 pm. Residents
and vetted staff persons, including staff of the Good News Rescue Mission, shall
have access to the MSC 24 hours a day, 365 days a year.
Individuals who are not residents, staff, volunteers, and service providers of the
MSC, and are not accompanied by a staff person are not permitted to enter the
MSC at any time.
B. Weapons. The health and safety of our residents, staff, volunteers, and
surrounding community must be prioritized in the context of the Micro -Shelter
Community. Therefore, weapons may not be stored, transported, or used on-site
at the MSC. Weapons include but are not limited to, firearms, pepper spray,
mace, knives longer than three inches, bats, clubs, and tasers.
C. Resident Visitors and Guests. MSC residents should be focusing on their
program toward a new, sustainable lifestyle. Visitors and guests could be a
distraction from this effort and are prohibited from visiting the MSC or its
surrounding neighborhood. Infrequent exceptions to this policy are permitted at
the discretion of the MSC Team.
D. Security Responses (Ref: Appendix A, Consultation Policy). There are three
stages of response for maintaining a secure and orderly environment within the
MSC:
Stage 1: MSC Residents. MSC residents are responsible for maintaining
order when urgent situations arise.
Stage 2: MSC Team. When MSC residents are unable to gain the
cooperation of a disruptive resident, they are to contact the appropriate
person from the MSC Team.
Stage 3: Redding Police Department. The Redding Police Department
(RPD) is welcome to patrol the MSC as they would any other neighborhood
in Redding. In cases where the law is being broken and residents are unable
to gain cooperation of the offender, the RPD will be contacted. The previous
two stages of response are to be tried first, if appropriate.
IN
7. EXITING PROCEDURES
Preparations before departure and follow-up thereafter increases the likelihood of
successful transitions from MSCs to more permanent housing options.
Over a period of time, case managers, lead advocates, and other supportive team
members provide services to help residents achieve their individual goals, which may
include recovery, economic and social mobility, and increased quality of life, in order
to move to more stable housing.
Before departure is discussed with case managers and lead advocates, residents
should receive assistance with identifying suitable housing options, completing
application paperwork, seeking financial assistance, and practicing proper conduct
when speaking with landlords.
A. MSC responsibilities at the time of resident departure.
Special recognition of each resident acknowledging their accomplishments,
such as a certificate, festive gathering for celebration, opportunities to share
completed goals and future goals, etc. should be considered and
implemented as appropriate.
Ensure that resident has collected all personal belongings, including
medications and any stored/checked items that must be checked out using
the Storage procedure listed below (Ref: #7.B).
iii. Conduct an exit interview with several MSC Team members, to include
review of resident's future goals, community resource information applicable
to the resident, and follow-up plans between the resident and the MSC
Team. The exit interview should also include opportunity for the resident to
provide feedback on all aspects of their MSC experience.
B. Storage of Belongings after Exit
The MSC must provide for storage of belongings after a resident's departure for
a minimum of five working days after the resident's exit. Before exiting, both the
resident and a representative of the MSC Team must sign a document agreeing
on the length of storage, clear procedures for residents to reclaim their
possessions, and an explanation of the Abandonment procedures (Ref: #8.K)
which will go into effect no fewer than 72 hours past the expiration of the agreed-
upon storage period.
C. Preparing the MSC for a new resident. Vacated micro -shelters and personal
storage units/areas must be cleaned and sanitized before a new resident can
move in.
17
8. GRIEVANCE INTERVENTION PLAN AND INVOLUNTARY DISCHARGE
A. Complaints.
i. When a complaint is cause for concern, the MSC manager will meet with
said resident and discuss a plan of action to curtail the behavior. Hopefully
early intervention will help prevent further and more severe action.
ii. In cases of a complaint by one resident against another, a third -party
mediator from among the MSC Team will meet with both parties (and their
Lead Advocates, if desired). This mediator will meet with the complainant
and the alleged offender to discuss the issue and reach a resolution that is
agreeable to both parties.
iii. Whenever possible, residents should discuss and resolve complaints and
disputes among themselves. As needed, verbal or written complaints may
be submitted to the MSC Team or on-call site manager, who will refer to the
Consultation Policy to determine next steps.
B. Abuse Reporting.
All MSCs must have an abuse reporting policy that details communal
responsibilities to report sexual, emotional, and verbal abuse and to whom it
should be reported. This policy must also explain residents' legal duties to report
elder, dependent adult, child or animal abuse and a written plan and process for
reporting such abuse to the appropriate reporting agency.
C. Rule and Violations.
When a rule break occurs, any resident may write an Incident Report and
submit it to an MSC Team member. A team of at least two MSC Team
members must respond within 48 hours with an appropriate level of
intervention. These two team members should deliver written notice to the
alleged offender. From there, the alleged offender has two options:
a. Accept the Incident Report with the proposed level of intervention.
b. Request that the MSC Team provide a date at which they may appeal
the decision to the MSC Team.
D. Guidelines for Infractions.
• Level 1 - Verbal Warning
• Level 2 - Written Warning
• Level 3 - Potential expulsion from the MSC by the MSC Team pending final
meeting with mediator, the resident's lead advocate and one other MSC Team
member.
• Mediation and consulting with the resident about the infraction will be timely, with
the intent to correct behavior to keep the resident at the site. Expulsion will beig
last -resort option.
we
E. Documentation. Formal and documented intervention decisions should include
documented discussion by MSC Team members.
F. Expulsion. In cases of expulsion from the MSC, where the resident is not an
imminent threat to others, the resident to be expelled will be given a reasonable
amount of time to make arrangements for their safety. If discharge must happen
during evening hours, a supervisor or law enforcement must give documented
approval.
G. Appeals.
Residents may appeal an Incident Report at a joint gathering of the MSC
Team. In cases of expulsion, the appeal may include resident -generated
actions for addressing the problematic behavior that caused their expulsion
rather than disputing the incident. A majority vote will either uphold the
expulsion decision or determine an alternative plan incorporating suggestion
from the resident and the MSC Team.
H. Appeal Process.
i. The MSC Team reads incident report and informs resident of their decision.
ii. Accused has a chance to respond and state their case.
iii. The MSC Team has a chance to ask questions of the accused.
iv. The MSC Team has opportunity to discuss the details of the incident.
v. A motion is made to vote on whether to "uphold" or "revise" the decision.
vi. If a majority vote to revise, a new motion should be made stating a desired
revision.
I. Involuntary Exit Reasons.
The following reasons may be used as a basis for exit from an MSC:
i. Possession of a weapon at the MSC.
ii. Assault or other violent behavior at the MSC.
iii. Theft at the MSC.
iv. Destruction of property at the MSC.
v. Restraining order precludes continued residence.
vi. Resident behavior endangers health or safety of residents or staff.
V11
viii. Multiple violations of the Drug and Alcohol Use/Possession policy. 20
ix. Individual requires care and supervision to manage their activities of daily
living (feeding, toileting, selecting proper attire, grooming, maintaining
continence, putting on clothes, bathing, walking and transferring) without
appropriate supports available on-site. Individuals exited due to care and
supervision needs cannot be exited to the streets.
x. Refusal of personal property search when probable cause exists.
A. Residents may be discharged for refusing multiple housing opportunities;
however, documented evidence must be present that MSC staff actively
attempted to engage the resident in services designed to support MSC exit
to stable housing with consideration given to each resident's barriers to
engagement.
xii. MSC are not required to hold beds for longer than 72 hours. If a resident is
absent from their bed for 72 hours without appropriate notification to MSC
staff regarding absence, the resident may be exited.
I. Grievance Process.
All MSCs must have a written appeal and complaint policy/protocol that is
provided to each resident upon intake and is publicly in a location with high
visibility to residents. At a minimum, the protocol must include:
The opportunity for residents to present their case before a neutral decision
maker (a supervisor or manager who was not directly involved in the incident
or situation of the grievance).
ii. Accommodation of third -party advocates in the appeal process. Reasonable
efforts must be made to coordinate with a resident's lead advocate in order
to schedule the appeal.
iii. A requirement that residents be given a written response to their appeal
within a reasonable time frame.
iv. A provision that when a resident file an appeal related to his/her ability to
stay in the MSC, the occupant may stay in the MSC until the appeal process
is completed unless allowing the resident continued residence poses a risk
to the health and safety of other residents and or staff.
v. An appeals procedure that allows residents to appeal, at a minimum,
decisions related to admissions denials for cause, terminations and
disciplinary actions.
vi. Provisions for providing residents with information about any subsequent
appeals process available through program policies or any funding agency
or their respective regulations.
21
J. Involuntary Exit Requirements.
All MSCs must provide a written copy of the procedure for filing a grievance to the
resident when a resident is involuntarily exited. If it is not feasible to provide the
procedure at the time of exit (e.g. the resident is being removed by law
enforcement) this requirement may be waived; however, if the resident
subsequently returns to the facility, the grievance procedure must be provided.
A resident may be denied future admission as a result of the circumstances of
exit. The resident must be informed of the reason, the conditions for lifting the
restriction and the right to appeal, including whom to contact regarding an appeal
and information about the appeal process.
Unless the resident poses an immediate threat to the health and safety of other
residents and or staff members, MSC should avoid exiting residents at night and
must be approved by a supervisor if doing so. During hours that there is no
supervisor on-site, there must be a supervisor available "on-call" to approve
discharge decisions. Approval may be given verbally but should be documented
in case notes.
K. Abandonment.
If a resident has been absent from the MSC for more than 72 hours without notice
or communication with the Lead Advocate or MSC Team, the unit may be declared
abandoned. When a unit has been declared abandoned, at least two residents of
the MSC and/or staff will remove items from the abandoned shelter. They will
document what items are present and place them in an available storage
container or bag that is clearly labeled with the name of the former resident and
the date of the abandonment. These items will then be stored in a separate
storage unit until such time as the owner retrieves them or five days have passed
since the declaration of abandonment. Once items have reached the five-day limit,
the MSC will determine the proper disposal of said items. Abandoned belongings
usually should not be distributed to other residents of the same MSC, but
exceptions to this rule may be determined by the MSC Team.
22
9. SAFETY PLAN
A. 9-1-1. Residents shall report a fire or other emergency to 9-1-1.
B. Evacuation. Residents will be notified of a fire or other emergency and evacuate
based upon the designated evacuation route. A Fire Safety and Evacuation Map
must be posted on a public notice board in a common area. This map must
include, at minimum, clear marking of the location of all MSC exits, fire
extinguishers, and gas/propane shut offs (if any). A copy of this map will be
provided to the Redding Fire Department and updates submitted as needed.
C. Safety Committee. A safety committee will be formed which may have
representation from the MSC Residents and/or MSC Team. Duties of this
committee shall include the following:
i. Development and implementation of Emergency Response Plan for the
MSC.
ii. Oversight of fire drills and Food Storage Policy (Ref: #10).
iii. Quarterly safety inspection with attention to trips, slips, and fall hazards.
iv. Quarterly testing of all smoke and CO2 detectors.
v. Quarterly testing of all extension cords and power strips with an approved
circuit tester.
vi. Maintenance of systems and equipment installed to prevent or control fires.
vii. Maintenance and control of fuel hazard sources.
viii. CPR and first aid training.
D. In addition, any advocates, case managers, or MSC staff on site at the time
shall be prepared to:
i. Assist others and provide emergency first aid including CPR in an
emergency.
ii. Take a head count after an evacuation. Identify the names and last known
locations of anyone not accounted for and provide them to the Fire Official
in charge.
iii. Provide additional information or explanation of duties under the plan to
residents and volunteers.
E. The following firefighting and fire protection measures will be taken:
i. No open flames permitted onsite.
ii. ABC fire extinguishers will be accessible throughout the MSC (see Fire
Safety and Evacuation Map for locations). 23
iii. Smoke detectors and carbon monoxide alarms will be installed in common
buildings and dwellings per City Code and will be inspected to insure they
are functional and replaced if they are not functional.
F. Emergency Vehicle Ingress and Egress:
A fire lane with a minimum width of 20 feet will be maintained. Other details
to be determined for each specific MSC.
ii. A minimum 10 -foot setback and right-of-way will be maintained between
structures on the MSC site.
G. Accessibility.
MSCs will conform to pertinent requirements of the Americans with Disabilities
Act (ADA) for residents as needed.
haps://www.ada. ov/pcatoolkit/cha 7Shelterchk.htm. Beds designated as
accessible must comply with federal height and distance standards requiring a
minimum of 36 inches between sleeping units and a sleeping surface height
between 17-19 inches above the finished floor. Beds designated as accessible
must be prioritized for residents with disabilities.
Program documentation must be provided in forms accessible to hearing-
impaired and sight -impaired individuals, upon request. MSCs that provide
transportation for residents must also make provisions for residents who need
vehicles that are wheelchair accessible.
H. Basic Building Standards and Fire Safety.
i. Facilities must have annual fire inspections conducted by the fire department
and conduct regular fire drills. Training must be provided to staff on fire
safety.
ii. Amenities. The MSC must have a heating and ventilation system and
maintain a comfortable temperature. Emergency Sleeping Cabins will
comply with Appendix O of the California Building Code.
iii. The MSC shall have a housekeeping and maintenance plan to ensure a safe,
sanitary, clean and comfortable environment.
vi. The MSC shall provide each person with access to a single or double
occupancy emergency sleeping cabin with a mattress and bedding (a
blanket and pillow), all of which are clean and in good repair.
v. The MSC shall have a sufficient supply of functionally clean and reasonably
private toilets and hand wash basins.
vi. The MSC should have a sufficient quantity of functionally clean and
reasonably private bathing facilities with hot and cold running water or will
provide for access to bathing facilities at least twice per week through
contract or other means. All bathing facilities must meet the requirements of
the Americans with Disabilities Act. 24
vii. The MSC should have laundry facilities available to residents, or access to
laundry facilities nearby or transportation to laundry facilities will be provided.
viii. The MSC shall provide towels, soap, and toilet tissues.
I. Maintenance/Repairs. The MSC Team will be responsible for maintenance and
repairs, making use as appropriate of resident participation.
I Drinking Water. The MSC must provide access to drinking water at all times.
K. Outlet Access. The MSC must provide access to electrical outlets for charging
personal devices such as cell phones and medical equipment. Emergency
Sleeping Cabins must have outlets as required by California Building Code
Appendix O.
L. Cleanliness.
Resident Participation. Bath and toilet areas and other common use areas
must be cleaned daily. MSC must have proper trash receptacles that are
emptied regularly.
ii. Both the interior and exterior of the facility must be free of debris, clutter and
unsanitary items, and there must be no obvious safety risks.
M. Pest Control.
MSC must ensure adequate provision of pest control services.
ii. MSC must have a protocol in place for the prevention and control of bed
bugs and lice. (See
htt s://www.cdc. ov/ arasites/bedbu s/forbest racticesrelatedtobed-
bugprevention).
iii. 24-hour notice must be provided to residents of pest control activities unless
the type and degree of infestation requires an immediate response (e.g. bed
bugs).
N. Maintenance/Repair
i. Facilities must be maintained in good repair. The general appearance of the
buildings and surrounding grounds must be well maintained and free from
litter and offensive visual cues such as overladen shopping carts. There
must be a written housekeeping and maintenance plan (Ref: Appendix O).
ii. MSC must post the process for reporting maintenance concerns,
acknowledge issues reported within two days, and identify the timeframe
for addressing the concern. Emergency maintenance items must be
immediately addressed.
25
O. Phone Access. A telephone (land line or cell phone) must be available to staff
for emergencies. Emergency numbers should be posted by the telephone or
otherwise made available to on -duty staff.
P. Hazardous Materials.
i. In accordance with established standards, MSC must label all chemicals and
cleaning supplies and keep all such materials out of reach of children. Any
hazardous materials must be stored separate from food.
ii. No fires, including cooking or warming fires, will be allowed on site at any
time.
Q. Entrance/Exits. Exits must be clearly marked and must be kept clear of
blockage and tripping hazards.
i. Steps must have treads or similar accommodation to prevent slipping.
ii. Exit signage must be consistent with all applicable codes.
R. Agency Vehicle. If an MSC location maintains a vehicle used for resident
transport, the vehicle must be properly maintained, licensed and insured. All
drivers must properly be licensed. Provisions must be made to provide equal
access to transportation services to disabled residents.
26
10. FOOD HANDLING AND STORAGE
A. Sanitary Facilities. All MSCs that either prepare and serve meals or provide
areas for residents to prepare and consume their own meals must ensure that all
areas used for food storage and preparation are sanitary. Kitchen and dining
areas must be kept clean and comply with all relevant health codes.
B. Donated Food. Programs that serve food prepared off-site by regular donors
must provide donors with a handout that details the requirements for food
preparation. All food donors must read and sign the handout to confirm
knowledge of the standards and must provide current contact information (Ref:
Appendix P). Programs are discouraged from accepting food that has been
prepared off-site by intermittent donors.
C. Meal schedule. Breakfast, lunch and dinner will be available in the Mission's
main dinning center during the posted times.
D. Dietary Modifications. If meals are served or food is provided for residents to
use to prepare their own meals, MSC must make dietary modifications and or
provide appropriate food options based on residents' health, religious, and or
cultural practices. As feasible, food provided should promote healthy eating.
E. Dining Facilities. MSC must provide a table and chairs if food is served.
F. Food Allergies. Any snacks and meals provided should be provided with
reasonable accommodations made for known allergies, including among children
residing in the MSC. Providers should be asking about food allergies at intake;
however, it is the parents' responsibility to inform the program of children's food
allergies.
27
11. STORAGE OF BELONGINGS
All MSCs must have a written policy that is provided upon intake as to what provision
is made for securing belongings including what possessions can be held by the
program at resident request such as money, medications, and vital documents.
Storage of belongings is limited to residents' personal micro -shelter and individual
locking storage unit. Locks and or keys should be provided to residents as needed
with the understanding that the MSC Team also holds keys and combinations.
Personal belongings that cannot be organized in the micro -shelter or locking storage
unit must be stored off-site. Each resident is responsible to organize and pay for off-
site storage of personal belongings.
If an MSC holds funds or possessions on behalf of residents, this service must be
voluntary, the program must maintain a log of items in their possession, and the
funds or possessions must be returned within operational hours upon resident's
request. Each MSC decides how specifically to make their log, with consideration to
their liability. It is expected that the log would track only those belongings that
residents choose to store with the program and not all possessions brought into the
MSC. This does not apply to belongings abandoned by a person who does not return
to the MSC; in that situation, please refer to #8.K Abandonment.
In order to maintain a community free of clutter, each resident is responsible for
maintaining a tidy unit. MSC must provide lockable lockers, storage trunks or make
other accommodations which allow residents to securely store their belongings.
Reasonable access by the residents to their belongings must be provided.
W.
12. ANIMAL CARE
Pet owners shall assume the responsibilities for caring for their animal. Water will be
available. Additional provisions may be provided at the site. Some sites may be
unsuitable for pets. Pet owners are also responsible for administering all regular
medications to their animal. All pets must be licensed, vaccinated, spayed and
neutered. Assistance can be provided to help meet these criteria.
The MSC reserves the right to refuse admittance to animals that appear too
aggressive for the MSC to handle. Regardless of initial presenting temperament,
enforcement of MSC rules to reduce the risk of bites and other injuries must be
observed and include:
A. One pet per micro -shelter.
B. All animals should be handled only by their respective owners. No one should
handle or touch pets other than their own without the owner's permission.
C. All animals on MSC property should be leashed or confined (kenneled/carrier) at
all times unless in the pet area.
D. All incidents involving aggressive animals are documented in writing prior to
removal of the pet from the site.
E. The number of pets will be determined by site suitability.
F. No pets may be acquired AFTER acceptance into the MSC, unless otherwise
approved through consultation with the case manager, and approval the MSC
staff.
G. If, at any time, the MSC Team or residents finds that a pet either poses a
nuisance or danger to others or is not properly cared for, the pet must leave the
MSC at the instruction of the MSC Team. Residents may ask the MSC Team for
assistance in the proper training of their pet.
H. If the resident is off-site without the pet, it must be under the supervision of
another willing resident.
I. The owner is responsible for food, proper health and care of their pet, and must
pick up all solid waste for their pet and properly dispose of it.
J. The owner must keep their pet from annoying other residents either through
trespass, barking or any other means.
29
13. MEDICATIONS AND STANDARD PRECAUTIONS
The MSC Team is not equipped to distribute medications, whether prescribed or
narcotic. Each site will determine the level of resident medical needs and follow
standard precautions.
A. Medication
MSCs may not administer or dispense medication and may not require residents
to turn over medication, unless administered by a licensed staff person as part
of an on-site supportive program in which an MSC resident is dually enrolled. If
an MSC has provisions for securing prescription medications, it must have a
written policy that is provided to an occupant upon intake detailing the MSCs
and the occupant's responsibility to store, secure and use said medication
safely. MSC may encourage residents to lock medications in secure storage
areas if made available in order to protect medication from theft but may not
require residents to turn over medication.
B. Standard Precautions
Staff must comply with universal precautions, proper sharps disposal and have
a written policy in place governing protocols related to standard precautions.
Standard precautions are the minimum infection prevention practices that apply
regardless of suspected or confirmed infection status in any setting where health
care is delivered.
• Hand hygiene.
• Use of personal protective equipment (e.g. gloves, masks, eyewear).
• Respiratory hygiene / cough etiquette.
• Sterile instruments and devices.
• Clean and disinfected environmental surfaces.
C. First Aid
Basic first aid supplies must be available on-site and accessible to staff at all
times.
D. Infectious Disease
MSCs are a valuable partner in public health and, as such, are responsible to
report any suspicion of infectious disease within the MSC or among residents
or staff (including COVID-19) to the Shasta County Public Health Line (530-
225-5591 or 1-800-971-1999. Emergency answering service is available 24
hours a day, seven days a week).
An infectious disease which significantly increases the risk of harm to other
MSC residents or staff may be a reason for denial or exit. Residents with lice
or scabies or exhibiting symptoms of Tuberculosis (TB) shall be allowed to
stay in the MSC unless the disease or infestation cannot be appropriately
contained (e.g. due to close quarters of facility), in which case those residents
may be exited and referred to a health care provider for treatment. 30
iii. MSC must comply with California Code of Regulations, Title 8, Section 5199,
regarding Aerosol Transmissible Diseases (ATD) control and worker and client
safety expectations: htt s://www.dir.ca. ov/title8/5199.html.
For additional guidance on this regulation and for information regarding best
practices for control of infectious disease, please also refer to "Preventing
Tuberculosis (TB) in Homeless Shelters" published by the Los Angeles County
Department of Public Health:
htt :// ublichealth.lacount . ov/tb/docs/LATBGuidelinesforShelt ers. df
31
14. ALCOHOL DRUGS SMOKING & PARAPHERNALIA
In order for residents to begin their transition to permanent housing, alcohol and
illegal drugs will not be allowed on-site at MSCs.
A. Smoking.
MSCs shall prohibit smoking indoors and reasonable efforts must be made to
prevent smoke from entering buildings. No smoking should be allowed within 20
feet of MSC facilities unless this is infeasible due to layout of grounds. MSCs
are required to follow any local ordinances regarding smoking in public areas. A
designated smoking area and disposal receptacle will be provided at the site.
B. Drug and Alcohol Use/Possession.
MSCs must have a policy prohibiting the possession, use, or distribution of
alcohol or illegal drugs on the premises. If alcohol or drugs are found, residents
should be given the opportunity to dispose of the prohibited substance.
Residents returning to the MSC inebriated is not cause for expulsion if they do
not disrupt the community. Residents will also be offered opportunities to
participate in rehab programs.
A single violation of this policy cannot be reason for exit unless the violation
compromises the health or safety of other residents or staff. Multiple violations
of this policy may be used as grounds for exit.
Admission, discharge, and service restriction policies must not be based on
substance use or possession alone unless as noted above for multiple
violations.
ii. Drug testing of residents is prohibited unless the testing is part of an agreed
upon treatment plan with the resident. Submission to drug testing cannot be
a requirement for residency, and refusal to participate in drug testing cannot
be the basis for involuntary exit.
iii. Being under the influence on-site may not be the basis for discharge.
iv. Noncompliance with treatment or containment measures that endangers
other residents may be cause for exit.
C. Legal and Prescribed Narcotics. Residents who are under the care of a
licensed physician and have been prescribed controlled substances must notify
the MSC Team of their possession of these drugs and are responsible to
securely lock these substances in their private storage at all times to prevent
theft. Illegal sharing of controlled substances with other residents could be
grounds for involuntary exit.
32
D. Search of Possessions.
Searches may only be conducted when there is "probable cause" to believe that
the person has in his or her possession something which may jeopardize the
safety of other residents or staff, including a weapon or illegal material such as
illegal drugs, or something which is interfering with the peaceful enjoyment of the
facility of other residents such as food that is attracting vermin. If the person does
not consent to the search, and "probable cause" exists to search, the person may
be given the choice of being exited or being searched.
Any other items suspected to have been used for drug related purposes will be
dealt with on a case-by-case basis by the MSC Team. As per the signed resident
agreement, shelters and storage can be inspected upon reasonable suspicion.
33
15. COUPLES
Couples must agree to abide by the following intervention policy if they have a
fall -out which results in one person moving out of a couple's unit. This must be
filled out and signed by the couple during the interview process.
"We, the couple, in the event of a fall - out resulting in an inability to live together
and causing one person to move out of couple housing, will agree to MSC policy
that (name) will move out of the couple's unit." Signed
and
34
16. HEALTH AND SANITATION
A. Residents are required to participate in cleaning duties on-site.
B. Residents are required to maintain basic personal hygiene, including hair, face,
body, hand, feet, nail, armpit, oral, and eye hygiene. Residents struggling with
hygiene issues will be offered help to comply to avoid ramifications of non-
compliance.
35
APPENDIX A: CONSULTATION POLICY (REF: #2.Gj
A micro -shelter community is a transitional community that provides residents a safe
place to address the issues that led to their homelessness so that they can transition
into permanent housing and a stable lifestyle. In order to accomplish these goals, the
health and safety of participants, volunteers, staff, and the surrounding community must
be safeguarded.
In the event of a life-threatening emergency, please dial 9-1-1.
When a challenging resident situation or other urgent matter that is not an emergency
arises, please refer to the following consultation tree to contact someone who can help:
1. If it is safe to do so, attempt to address the concern directly with the resident(s).
2. If approaching resident(s) is unsafe or not possible, consult with the On -Site
Caretaker.
3. If the On -Site Caretaker is unknown, unavailable or unable to resolve the
situation, contact the Program Manager who is on-call at (530) 242-2920.
36
APPENDIX B: GOOD NEIGHBOR POLICY (REF: #4.Aj
In the spirit of open communication, the exchange of ideas and concerns with any
neighborhood in proximity of an MSC is essential.
The MSC Team will:
• Publicly post the date and time of each MSC Team meeting and welcome the
participation and input of any interested attendees. Only the members of the MSC
Team will vote on matters requiring a formal vote.
• Make a good faith effort to include at least one resident of the immediate
neighborhood around the MSC on the MSC Team.
• Publicly post the Consultation Policy, to include contact information for MSC
leadership and after-hours access for 2417 emergency concerns.
• Receive any concerns, suggestions, or questions from the surrounding
neighborhood and respond to those inquiries with good faith and within a
reasonable timeframe.
• Provide neighbors with access to the Consultation Policy, including the 24-hour
Contact phone number of pressing concerns.
The MSC residents will:
• Respect the rules of the MSC, including quiet hours, cleanliness of the MSC site
and surrounding neighborhood, drug policies, and behavioral guidelines for
relating to neighbors with dignity and respect.
• Take accountability for the behavior of any guests and pets in their care, including
enforcing community rules, cleaning up after pets, and ensuring that pet
vaccinations are up to date.
• Hold one another accountable for rule -breaking and help to establish an
atmosphere of mutual support within the MSC.
• Will not loiter on any business or private property within four blocks of the MSC
site.
The residents of the surrounding neighborhood will:
• Engage with residents, staff, and MSC Team members with neighborly respect
and dignity.
• Report any concerns, suggestions, or questions to the appropriate person
according to the provided Consultation Policy.
MSC 24 - hour Contact Phone:
MSC Team Email Address:
MSC Postal Address:
37
APPENDIX C: APPLICATION & INTAKE QUESTIONNAIRE PG. 1 (REF: #5.Aj
Legal Name:
Name Used:
Date of Birth:
Race/Ethnicity:
Gender: Preferred Pronoun:
Driver's License/State ID Number:
State Issued: Expiration Date:
Please list two emergency contacts:
Name:
Address:
Relationship:
Phone: Email:
Address:
Name: Relationship:
NZOM_
Address:
Do you have a pet: Yes / No
Kind: —Weight: Breed:
Is your pet spayed/neutered: Yes / No
Do you have any current pet vaccination documentation? Yes / No (Please
submit copies as able).
IM.
APPENDIX C: APPLICATION & INTAKE QUESTIONNAIRE PG. 2 (REF: #5.A)
How did you become unhoused?
Is this your first experience being unhoused: Yes / No
How long have you been without stable housing?
Where were you staying before coming to the MSC?
How long have you been in the Redding area?
What other states have you lived in?
Do you have any food allergies? If so, list here:
Do you have a source of income: Yes / No If so, what source(s) and how much?
91
01
C:
Are you employed: Yes / No
your schedule?
If so, where and how many hours/week? What is
39
APPENDIX C: APPLICATION & INTAKE QUESTIONNAIRE PG. 3 (REF: #5.Aj
Previous work experience:
a.
b.
C.
d.
e.
What goals do you have for yourself?
a.
b.
C.
d.
e.
What other interests and hobbies do you have?
a.
b.
C.
d.
e.
Are you currently receiving any supportive services or Case Management? Yes / No
If so, what programs are you in?
all
APPENDIX C: APPLICATION & INTAKE QUESTIONNAIRE PG. 4 (REF: #5.A)
Name and contact information of your Case Manager?
Are you required to register on a sex offender registry? Yes / No
Do you have a vehicle? Yes / No
Year: Make: Model:
This Micro - Shelter Community requires a commitment to assist with
upkeep of the grounds, common areas and personal areas.
Are you willing to assist with the upkeep and cleanliness of the entire Micro -
Shelter Community property? Yes / No
Resident Signature
MSC Staff Signature
Date
Date
41
APPENDIX D. BACKGROUND CHECK (REF: #5.A)
We conduct a background check on all applicants. This housing program is not suitable
for those with certain criminal offenses such as arson and sex offenses requiring
registry. A criminal record is not necessarily disqualifying for admission into the program.
.11
First Name:
Date of Birth: Last 4 digits of SSN:
Have you ever been convicted of a criminal offense: Yes / No
rOM INUM.
If yes, please state the City / Town, County and State, the date of the conviction, and
charges you were convicted of. (Please use the back of the sheet if you need more
room).
City State County Date/Year
Offense
2.
City
Offense
State
County
Date/Year
The information on this form is true and accurate to the best of my knowledge. I
give permission to verify all information provided.
Resident Signature
MSC Staff Signature
Date
Date
42
APPENDIX E: APPEAL FORM (REF: #5.E.iv and #8.G)
Persons wishing to appeal a decision of the Micro -Shelter Community Team should
complete and submit the bottom half of this form to the Good News Rescue Mission
Administration via one of the following methods:
Email:
• Postal Mail:
• Drop - off at the Administration Office,
Upon receipt of your appeal, the MSC Team will review the documents related to your
admission denial or disciplinary action along with your appeal documentation. If
warranted, you will be asked to speak to the MSC Team to answer any questions they
might have. After discussion, the MSC Team will vote whether to uphold or revise the
decision. If the decision is revised, a new agreement will be discussed with you and any
involved parties. A written response to your appeal will be returned to you within 48
hours of the MSC Team meeting.
If you have questions regarding this appeal form of the appeal procedure, please contact
your Case Manager or an MSC Team member.
MSC Notice of Appeal
Name of Person Appealing Decision:
Type of Decision Being Appealed: { } Admission Denial { } Disciplinary
Action Reason for Appeal (check all that apply):
{ } New or missing information now available (describe below)
{ } Decision violates policies and procedures outlined in MSC Operations Manual
(describe below)
{ } Applicant wishes to propose an agreement to address disqualifying behavior or
circumstance (describe below)
Please provide additional information about your reason for appeal:
43
APPENDIX F: RESIDENT RIGHTS AND RESPONSIBILITIES (REF: #5.1-J)
All incoming residents are required to review these rights and responsibilities and agree
to uphold them in writing.
Resident Rights:
1. Residents have the right to be treated with dignity and respect;
2. Residents have the right to privacy within the constrictions of the MSC
environment;
3. Residents have the right to be treated with cultural sensitivity;
4. Residents have the right to self - determination in identifying and setting goals;
5. Services should be provided to residents only in the context of a professional
relationship based on valid, informed consent;
6. Residents should be clearly informed, in understandable language, about the
purpose of the services being delivered, including residents who are not literate
and/or have limited English proficiency;
7. Residents have the right to privacy and have information about when private
information will be disclosed, to whom and for what purpose, as well as the right
to deny disclosure, unless disclosure is required by law;
8. Residents have the right to reasonable access to records concerning their
involvement in the program.
Resident Responsibilities:
1. MSC residents are encouraged to participate in the operations and
management of their site and in the process of fulfilling their life transition and
housing plan.
2. Residents must abide by the MSC non - discrimination policy in their interactions
with other residents. They must show respect for the property of others and
report any incidents of the theft.
3. Residents must abide by the Weapons Policy and the Drug/Alcohol Policy of the
MSC.
4. Residents must abide by all site rules, including but not limited to upholding quiet
hours, keeping personal and shared spaces clean and orderly, supervising pets,
and ensuring that all visitors abide by site rules when in the MSC or its
surrounding community.
5. Residents are encouraged to participate regularly in resident meetings to
discuss ideas, share concerns, and determine solutions.
6. Residents will notify staff of any needed repairs and will not make any
modifications or repairs to shelters or equipment, including but not limited to
locks, lighting, and smoke detectors,
7. Residents are expected to cooperate and collaborate in the shared goal of
moving all residents toward fulfillment of their life transition and housing plans.
All residents will support one another toward a positive exit into the next phase
of recovery, rehabilitation, and or permanent housing.
have received, reviewed, and understand these rights and responsibilities.
Resident Signature:
Date:
APPENDIX G: RESIDENT COMMUNITY AGREEMENT (REF: #5.F)
An MSC is a transitional community that provides residents a safe place to address the
issues that led to their homelessness. Residents are expected to contribute to the
governance and reinforcement of community guidelines:
I will be a positive member of this community and contribute toward making it a safe,
secure, clean and pleasant place to live. Therefore, 1 agree to the following:
a. Have respect for myself and others regardless of ethnicity, religion, gender, sexual
orientation, disability, lifestyle, or economic status.
b. I will not carry a weapon, store weapons at the MSC, or act violently toward others
or myself.
c. I will maintain mutual respect of others' property and communicate any incidents
or theft.
d. For the health of all community members, I will not possess or use alcohol or
illegal drugs or paraphernalia on site.
e. I will honor quiet hours as designated by the MSC Host team.
f.l will keep my personal space clean and orderly. A small additional storage unit will
be provided with each shelter. Belongings that do not fit in my shelter and storage
unit will be stored off-site.
g. I will participate in the operations and maintenance of our community by working
scheduled hours, which may include kitchen duties, maintenance and clean up,
security, toilets and hand washing stations, showers, gate monitor, etc.
h. If I have a pet, I will keep it on a leash unless supervised in the pet area, clean up
waste and dispose of it properly. 1 will adhere to the pet policy.
Ll will contribute to the cost of operations by monthly payments, by working within
the MSC community, and or by supporting fundraising events.
j.l will attend regular resident meetings to discuss ideas, concerns, and solutions. I
will abide by decisions made.
k.l affirm that I have completed the application, background check, and intake
process honestly. If additional information reveals otherwise, I could be asked to
leave.
I.If this setting is not working for me, or if I have violated guidelines, arrangements
for a more suitable program will be offered.
Resident Signature: Date:
MSC Staff Signature: Date:
45
APPENDIX H: GRIEVANCE DOCUMENT (REF: #8)
Persons wishing to submit a formal complaint or grievance against a resident, staff -
person, or volunteer of the Micro -Shelter Community should complete and submit the
bottom half of this form to the Good New Rescue Mission Administration via one of the
following methods:
M-0
• Postal Mail:
• Drop - off at the Administration Office:
Upon receipt of your grievance, the Administration will review the documents related to
your complaint. If warranted, you and other involved parties will be asked to speak to
the MSC Team to answer any questions they might have. After discussion, the MSC
Team will determine whether disciplinary action is warranted and how to proceed. You
may be asked to participate in mediation. A written response to your complaint form will
be returned to you within 48 hours of the MSC Team meeting.
If you have questions regarding this grievance form or the complaint procedure, please
contact your Case Manager or an MSC Team member.
MSC Notice of Written Complaint or Grievance
Name of Person Filing Complaint:
Name of Person Against Whom Complaint is Being Filed:
Name(s) of Other Involved Individual(s):
Please describe your complaint:
Please describe previous steps you've taken to address this concern:
APPENDIX 1: GRIEVANCE NOTICE (REF: #8�
NOTICE TO ALL MSC
RESIDENTS APPEAL AND
GRIEVANCE POLICY
In cases of admissions denial, involuntary exit, and disciplinary actions, all
residents have the right to present their case before a neutral decision-making
individual or body, up to and including the MSC Team.
2. When requested, residents have the right to have an advocate present during the
appeal or grievance process. Reasonable efforts will be made to coordinate with
a resident's advocate in order to schedule meetings when the residents advocate
of choice is available.
3. The MSC Team must respond in writing to any written appeal or complaint within
48 hours of the MSC Team meeting in which a decision is made.
4. Residents who are involuntarily exited from the MSC have the right to stay in the
MSC until the appeal process is completed unless the residents continued
presence in the MSC poses a risk to the health and safety of other residents and
or staff.
5. Applicants and residents have the right to appeal admissions denials for cause,
involuntary exit decisions, and disciplinary actions.
6. Any subsequent appeals process beyond appeal to the MSC Team as provided
by funding agencies or other partner organizations will be added to this notice
when available.
47
APPENDIX J: EMERGENCY RESPONSE PLAN (REF: #9)
The following information must be posted in a public area in the MSC and reviewed at
least monthly at MSC Team meetings and with new residents upon intake.
1. Fire extinguishers and emergency evacuation routes from the MSC are clearly
marked on the MSC Emergency Evacuation Map, which accompanies this notice.
2. In the event of an emergency evacuation of the MSC, all residents will leave the
MSC and gather immediately in the parking lot of the RABA station to be
accounted for and assisted by first responders as needed. If the situation requires
evacuation to a further distance, the gathering location will be
3. Residents are encouraged to keep a "go bag" with items such as bottled water,
flashlight, whistle, personal hygiene products, prescription medication or a list of
prescriptions, a cell phone charger, basic emergency pet supplies, copies of vital
records, and first aid supplies. This bag should be prepared at all times in case
of an emergency evacuation from the MSC. Residents may request assistance
from the MSC Safety Committee in preparing a bag.
4. The highest-ranking volunteer on site at the MSC at the time of an emergency
will be considered the leader of the emergency response until a higher-ranking
volunteer or staff person arrives. If no staff person is on site at the time of the
emergency, the on-site manager will take the leadership role. This leader is
responsible for gathering all evacuees, calling 9-1-1 if needed, and assessing
and responding to injuries of any residents or volunteers until help arrives.
Residents interested in training for basic emergency response will be supported
in this effort.
5. The MSC will install and maintain signage indicating the direction of exits from
the gated MSC area.
6. The MSC Safety Committee will conduct one fire drill and one shelter -in-place
exercise on, at minimum, a bi-monthly basis. These drills should include all
current residents of the MSC and several volunteers or staff members on a
rotating basis.
7. The MSC Team or its designee will maintain an updated list of current residents'
names, phone numbers, potential emergency support needs, and pet names and
types for use in an emergency. Copies of this list, along with an accurate map of
the MSC, will be kept in a secure but accessible location for reference during an
emergency response.
8. At least one resident should be trained in locating and turning off utilities in the
event of an emergency, especially gas or propane lines, if any.
9. In the event of a large-scale emergency like an earthquake, all residents will
attempt to contact their Case Manager or Program Manager on-call to report their
safety status and location.
EN
APPENDIX K: PET OWNERSHIP AGREEMENT (REF: #12)
Micro - Shelter Community Pet Ownership Agreement
Pet ownership is often an important part of the development of social and economic
mobility for individuals who have previously experienced homelessness. This MSC
makes reasonable accommodations for pet owners who reside at the MSC. Upon
intake, residents with pets must review and sign the following agreement. Current
residents will typically be prohibited from adopting new pets after intake, but exceptions
can be made in consultation with case managers, lead advocates, and the MSC Team.
The MSC will:
• Provide safe and clean drinking water at the MSC.
• Assist the resident in meeting licensing, vaccinating, and spay/neuter
requirements as needed.
• Monitor the behavior of pets to ensure the safety of all residents and staff.
The pet owner will:
• Agree to have only one pet.
• Care for the basic needs of the pet, including the provision of adequate water,
food, and shelter.
• Administer all regular medications to their pet.
• Pursue licensing, vaccinations, and spaying/neutering of their pets as needed.
• Handle or touch only their pets unless given permission by the owner.
• Leash or kennel their pet at all times unless in an enclosed pet area.
• Report any incidents involving aggressive animals, including their own, to the
MSC Team.
• Pursue proper training of pet in order to avoid removal of the pet due to excessive
nuisance or danger to others. Owners are responsible for preventing their pet
from trespassing in other resident's private space, excessive noise - making, and
other sources of nuisance.
• Place the pet into the care and supervision of another willing resident or staff
person when the resident is off - site without the pet.
• Clean up all solid waste from their pet and properly dispose of it.
• Abide by any decisions made by the MSC Team to remove the pet from the MSC
due to chronic aggressive behavior, nuisance or pet owners not following the pet
policy.
I have reviewed and agree to abide by these regulations regarding my pet.
Signature of Resident/Owner:
Name of Pet:
i•
APPENDIX L: NOTICE OF PRIVACY PRACTICES (REF: 5.I.i)
This notice describes how information about you may be used and disclosed and how
you can get access to this information. Please review it carefully.
Your information is personal, and the MSC team is committed to protecting it. Your
information is also very important to our ability to provide you with quality services and
to comply with certain laws.
How we may use and disclose your information:
• MSC partners and agencies may use or disclose your information to other
personnel of the MSC or its partner agencies in order to coordinate your care.
• We may use and disclose your information to recommend service options or
alternatives that may be of interest to you.
• We will use and disclose information when required by federal, state, or local law
or regulation.
• We may use and disclose your information when necessary to prevent a serious
threat to your health and safety or the health and safety of the public or another
person. This could include disclosure of your information to the appropriate
governing authority if we believe you have been the victim or perpetrator of
abuse, neglect, or domestic violence if such disclosure is required by law.
Your rights regarding your information:
• You have the right to inspect and obtain copies of your information from our
records. If you feel that your information is incorrect or incomplete, you may
submit a written request to your case manager. This request will become part of
your record.
You have the right to request additional restrictions when disclosing your
information. This request must be made in writing and include what information
you want to limit, the type of limitation, and to whom you want the limitation to
apply. Reasonable effort to accommodate these requests will be made as
allowed by federal, state, and local law and the policies and procedures of the
MSC.
Your responsibilities:
You agree to keep private any information you overhear in or around the MSC
related to another resident's health diagnosis, concerns, or complications,
substance use issues, mental health concerns, family concerns, etc.
• You agree to share information with your case manager and Lead Advocate that
is pertinent to your care, recovery process, and the goals you have set for
yourself.
I acknowledge that I have received and reviewed this Notice of Privacy Practices
and agree to abide by it.
Resident Signature: Date:
50
APPENDIX M: ABUSE REPORTING DOCUMENT (REF: #8.B)
Part of living in community is helping to keep each other safe and hold each other
accountable for appropriate behavior and treatment of others. If you have witnessed or
suspect that an MSC resident, staff person, or volunteer has been the victim of
perpetrator of sexual, emotional, or verbal abuse, please complete this document and
submit it to the Good News Rescue Mission Administration via one of the following
methods:
• Email:
• Postal Mail:
• Drop - off at the Administration Office:
Please note that any adult caregivers to elderly persons are considered Mandated
Reporters in the state of California and are therefore required by law to report any
witnessed or suspicion of abuse.
If you have questions regarding this abuse reporting form or your legal obligations,
please contact your Case Manager or an MSC Team member.
MSC Report of Suspected or Known Abuse of or by a Resident, Staff -
person, or Volunteer
Name of Person Filing Report:
Name(s) of Suspected /Known Victim(s) if known:
Name(s) of Suspected/Known Perpetrator(s) if known:
Please describe the incident:
51
APPENDIX N: MSC DRUG/ALCOHOL AGREEMENT (REF: #14.113j
In order for residents to begin their transition to permanent housing, alcohol and illegal
drugs will not be allowed on-site at MSCs. Upon intake, new residents must review
and sign the following agreement:
• Residents will not smoke indoors or within 20 feet of MSC facilities. A designated
smoking area and disposal receptacle will be provided.
• Residents may not possess, use, or distribute alcohol or illegal drugs on the MSC
premises. If alcohol or drugs are found, the resident will be given the opportunity
to dispose of the prohibited substance. A single violation of this policy cannot be
a reason for involuntary exit unless the violation compromises the health or safety
of other residents or staff. Multiple violations of this policy may be used as
grounds for involuntary exit.
• Residents returning to the MSC under the influence of alcohol or illegal drugs will
not be subject to disciplinary action as long as they do not disrupt the community.
Residents will be encouraged to participate in drug/alcohol rehab programs as
part of their recovery plan.
• Admission, exit, and service restriction policies must not be based on substance
use or possession alone unless as noted above for multiple violations.
• Drug testing of residents is prohibited unless the testing is part of an agreed upon
treatment plan with the resident. Submission to drug testing cannot be a
requirement for residency, and refusal to participate in drug testing cannot be the
basis for involuntary exit.
• Containment measures that endangers other residents may be cause for exit.
• Residents who are under the care of a licensed physician and have been
prescribed controlled substances must notify the MSC Team of their possession
of these drugs and are responsible to securely lock these substances in their
private storage at all times to prevent theft. Illegal sharing of controlled
substances with other residents could be grounds for involuntary exit.
I have reviewed the above policies and had the opportunity to discuss and ask questions
about it. I understand the policies and agree to abide by them during my time as a
resident of the MSC.
Resident Name:
Resident Signature:
Signature of Intake Official:
OEM
52
APPENDIX O: HOUSEKEEPING AND MAINTENANCE PLAN (REF: #9.N)
MSC HOUSEKEEPING PLAN, WEEK OF
TASK
ASSIGNED PERSON
COMPLETION INITIALS
Daily Restroom Check:
Monday
check for toilet paper,
check for cleanliness of
toilet, check and
Tuesday
replenish paper
supplies, clean toilet
seat as needed
Wednesday
Thursday
Friday
Saturday
Sunday
Bi -Weekly Kitchen
Monday
Clean-up: scour sink,
wipe and sanitize
counters and tables,
Thursday
notify residents of
expired food in fridge,
wipe inside and outside
of microwave, sweep
common area floors
Property and Garden
Monday
Care: Pick up any loose
trash on the ground
inside or outside the
Thursday
fenced MSC, empty
common trash cans into
dumpster, water shared
Saturday
garden areas, wipe
debris from park
benches, sweep
outdoor pathways
53
MSC MAINTENANCE PLAN, MONTH OF
TASK ASSIGNED PERSON COMPLETION INITIALS
Bi -Monthly Safety
Check: visual inspection
of electrical outlets and
lighting in common
1 st week of the month
areas, visual inspection
of gate function and
exterior fence integrity,
check for presence and
function of emergency
materials in the
3rd week of the month
emergency
area(including cell
phones, emergency
phone numbers, fire
extinguisher,
evacuation plan, etc.)
Evacuation Drill
One time per month
Monthly Facility
Check: visual
inspection of
One time per month
facilities and
grounds looking
for decay, pests,
and repair needs
54
APPENDIX P: DONATED FOOD SAFETY STANDARDS AGREEMENT (REF:
#10.B
Thank you for your willingness to support our Micro -Shelter Community with donations
of prepared food! In order to ensure the safety of the food provided to our residents and
other participants, we ask that you review and sign the following food preparation
guidelines:
1. Ensure food preparation surfaces, dishes, and utensils are clean and in good
condition.
2. Check supplies to ensure food is packaged safely, at the correct temperature,
not expired, and is clean and undamaged.
3. Ensure that raw and ready to eat foods are stored and handled separately. Raw
meat, poultry, and fish should be stored below ready to eat food in a clearly
distinguishable part of the refrigerator and in covered containers. Do not reuse
plates or containers that have held raw meat.
4. Make sure food is cooked and prepared properly and is kept covered to help
prevent contamination. Beef, veal, Iamb, roasts, and chops should be cooked to
145 degrees F. Pork and ground beef should be cooked to 160 degrees F. Poultry
should reach a safe minimum internal temperature of 165 degrees F.
5. Use good hygiene when preparing and serving food. Wash hands, use gloves,
secure jewelry, and cover or pull back hair.
6. Provide notification to MSC leaders of the presence of any common allergens in
dishes you donate.
7. Ensure that hot food is kept at least 140 degrees F and cold food is kept at
approximately 40 degrees F. No food should be left at room temperature for more
than two hours. Food left out for more than two hours should be discarded.
I, , have read and
reviewed these food safety standards and agree to abide by them for the safety of the
participants in our Micro - Shelter Community.
Signature:
Phone Number: Email:
Date:
55
FUNDING AGREEMENT
1411. SpRtee Street
By and Between
CITY OF REDDING
and
THE GOOD NEWS RESCUE MISSION
FUNDING AGREEMENT page 2
THIS FUNDING AGREEMENT (AGREEMENT), made and entered into by and between the CITY OF
REDDING (City), a municipal corporation and general law city and Good News Rescue Mission (GNRM),
a California Nonprofit Public Benefit Corporation.
A The City Council of the City of Redding (Council) is empowered to appropriate and
expend City funds to alleviate the City declared shelter crisis in June 2021 for Emergency Housing
Site (EHS) developments within the City.
B. GNRM provides regional emergency shelter services for homeless or at risk of
homelessness individuals. GNRM's primary mission is toprovide emergency substance services (food,
shelter, and Clothing) and long-term recovery services.
C. GNRM, with its organizational and administrative structure is able to provide a
secure, safe and sanitary EHS within the City, through which the City and its citizens will derive a
public benefit from the services to be provided by GNRM.
AGREEMENT
I. Purpose
The purpose of this Agreement is to formalize the commitment of City funds (funds) to the GNRM for the
specific purpose of providing funding for the development of infrastructure for a seventeen -unit EHS
located at 1411 Spruce Street, Redding, CA 96001. The proposed activity is consistent with the Council
approved ordinances and EHS guidelines to provide temporary housing to the City's unsheltered
population.
It is mutually agreed by GNRM and the City as follows:
Id. .Scope of Work
GNRM shall install all the necessary infrastructure to facilitate the EHS including, but not limited to pre -
construction soft costs, grading, sanitary sewer, electrical, water, and ADA path of travel, in accordance
with City ordinances 2637 and 2638.
III Term
The term of this AGREEMENT shall be from on or around 2024, through
.2025.
City staff have made the finding that the subject project is categorically exempt under California
Environmental Quality Act (CEQA) Guideline section 15304 (minor alterations to land).
IV AGREEMENT and Use of Fun(&
The City shall pay to GNRM a sum not to exceed One Hundred Thousand Dollars ($100,000), as approved
by the Council. All funds rendered to GNRM shall be used for the performance of activities described in
Exhibit A.
V Apportionmew of Funils
GNRM agrees the work shall not commence, nor any costs which are to be paid with Funds be incurred or
FUNDING AGREEMENT Page 3
obligated by any party prior to the beginning of the terns per Section III of this Agreement. GNRM agrees
that the work shall be completed by the date specified in Exhibit A.
No allocated funds will be disbursed under this Agreement until this Agreement has been executed by the
City and GNRM. Commensurate with the execution ofthis Agreement, funds will be not be available for
disbursement until funding drawdown authorization is received by the HOUSING DIVISION.
VX Terminaatioad
Notwithstanding the subdivision entitled "Term" above, in the event that the City fails to receive Funds, or
the allocation of such funds is reduced, the City may terminate this Agreement by giving a 30 -day notice
to GNRM.
VIF Reversion (?f'Assets
The use and disposition of real property and equipment under this Agreement shall be in compliance with
the requirement of 24 CFR §570.502, as applicable, which include, but are not limited to, the following:
1. GNRM shall transfer to the City any unspent awarded Funds on hand and any accounts
receivable attributable to the use of funds under this AGREEMENT at the time of expiration,
cancellation, or termination.
VIII. Documents, Reports, rand Records
GNRM shall at all times maintain a complete and current set of financial supporting documents of all its
activities, which shall include, but shall not be limited to, those specifically set forth below or otherwise
mentioned herein, and which shall in particular reflect clearly the application and use of finds paid to it by
the City. All such records shall be in a form satisfactory to the City and shall be subject to inspection or
audit by City staff at any reasonable time during the normal and usual business hours of GNRM. Any
inspection or audit of both financial and nonfinancial files shall be made by the Housing Manager or
designee.
GNRM shall retain all financial records, supporting documents, and all other records pertinent to this
AGREEMENT for a period of five years. The retention period begins on the date of the submission of the
CITY's annual performance and evaluation report in which the activities assisted under this AGREEMENT
are reported on for the final time. Notwithstanding the above, if there is litigation, claims, audits,
negotiations or other actions that involve any of the records cited and that have started before the expiration
of the five-year period, then such records must be retained until completion of the actions and resolution of
all issues, or the expiration of the five-year period, whichever occurs later.
GNRM shall furnish and cause each of its own subrecipients or subcontractors to furnish all information
and reports required hereunder and shall permit access to its books, records and accounts by the City, for
purposes of investigation to ascertain compliance with the rules, regulations and provisions stated herein.
I% Procurearaent and Subeontraacts
A. Compliance
GNRM shall comply with current CITY policy concerning the purchase of equipment and shall
maintain inventory records of all non -expendable personal property as defined by such policy as
may be procured with finds provided herein.
B. OMB Standards
Unless specified otherwise with this AGREEMENT, GNRM shall procure all materials, property,
FUNDING AGREEMENT Page 4
or services in accordance with the requirements of 24 CFR 84.40-48.
C. Subcontracts
1. Approvals
GNRM shall not enter into any subcontracts with any agency or individual in the performance of
this AGREEMENT without the written consent of the City prior to the execution of such
subcontract. The Housing Division will review subcontract materials within ten business days.
2. Monitoring
GNRM shall monitor all subcontracted services on a regular basis to assure compliance with this
AGREEMENT. The City shall be notified immediately if the subcontractee is found to be out of
compliance with any aspect of the AGREEMENT.
3. Content
GNRM shall cause all of the provisions of this AGREEMENT in its entirety to be included in and
made a part of any subcontract executed in the performance of this AGREEMENT.
4. Selection Process
GNRM shall undertake to ensure that all subcontracts let in the performance of this AGREEMENT
shall be awarded on a fair and open competition basis in accordance with applicable procurement
requirements contained in this AGREEMENT. Executed copies of all subcontracts shall be
forwarded to the City along with documentation concerning the selection process.
5. Department of Industrial Relations
If applicable, GNRM shall comply and have all subcontractors comply with the prevailing wage
provisions of the Davis -Bacon Act and, the California Prevailing Wage law (whichever results in
a higher payment to laborers) and shall comply and have all subcontractors comply with the
prevailing wage provisions of the Davis -Bacon Act and shall pay individuals employed in public
works/construction jobs financed in whole or in part with CDBG fiords not less than the prevailing
wage rates for such work on any contract/project valued in excess of $2,000. Documentation that
labor standards have been met must be on file and verified for compliance.
X Fair Hoaasing and Eajaaal Opjwrtnnity (FHEO)Comliflrance
GNRM shall comply and have subcontractors comply with all state and local civil rights ordinances, laws
and regulations and with Title VI of the Civil Rights Act of 1964 as amended, Title VIII of the Civil Rights
Act of 1968 as amended, Section 104(b) and Section 109 of Title I of the Housing and Community
Development Act (HCDA) of 1974 as amended, Section 504 of the Rehabilitation Act (RA) of 1973, the
Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, Executive Order 11063, and
Executive Order 11246 (as amended by Executive Orders 11375, 11478, 12107 and 12086).
1. Women- and Minority -Owned Businesses (W/MBE)
GNRM shall use its best efforts to afford small businesses, minority business enterprises, and
women's business enterprises the maximum practicable opportunity to participate in the
performance of this AGREEMENT. As used in this AGREEMENT, the terms "small
business" means a business that meets the criteria set forth in section 3(a) of the Small Business
Act, as amended (15 U.S.C. 632), and "minority and women's business enterprise" means a
FUf TDING AGREEMENT
Page
business at least 51 percent owned and controlled by minority group members or women. For
the purposes of carrying out the City's MBE strategy, minorities include Black Americans,
Native Americans (including Alaskan Natives), Hispanic Americans, and Asian/Pacific
Americans. GNRM may rely on written representations by businesses regarding their status as
minority and female business enterprises in lieu of an independent investigation.
2. Accessibility
GNRM will comply with and have all subcontractors comply with all federal regulations issued
Pursuant to compliance with Section 504 of the Rehabilitation Act of 1973 as amended by 29
USC 794 which prohibits discrimination against individuals with disabilities or handicaps in
any federally assisted program. The HOUSING DIVISION shall furnish GNRM with any
guidelines necessary for compliance with that portion of the Section 504 regulations in force
during the terin of this AGREEMENT.
3. Discrimination
Except as provided in section 12940 et seq. of the Government Code, GNRM shall not
discriminate against any person because of his or her race, religious creed, color, national
origin, ancestry, physical disability, mental disability, medical condition, mental status, age, or
sex nor refuse to hire or employ the person or to refuse to select the person for a training
program leading to employment, or to bar or to discharge the person from employment, or from
a training program leading to employment, or to discriminate against the person in
compensation or in terms, conditions or privileges of employment. GNRM shall comply and
have all subcontractors comply with the Equal Employment Opportunity Compliance (EEOC)
and non-discrimination standards in employment and contracting opportunities laws,
regulations, and executive orders referenced in 24 CFR 570.607, as revised by Executive Order
13279. The applicable non-discrimination provisions in Section 109 of the Housing and
Community Development Act (HCDA) of 1974.are still applicable.
4. Monitorin4
City staff will inspect and monitor the EHS for compliance. Verification of compliance with
FHEO regulations and monitoring requirements must be met prior to the release of any Funds.
GNRM will consult with the City's designated Project Coordinator during the bid process and
prior to the award of any subcontract.
Xf Uniform A(Iniinistrative Requirements
GNRM shall comply with and shall have all subcontractors comply with the requirements and standards of 2
CFR Part 230, Part 215, and Part 220, including all stated restrictions on the use of appropriated funds for
lobbying purposes in connection with a specific contract, grant, or loan.
No member of or Delegate to the Congress of the United States and no Resident Commissioner shall be admitted
to any share or part of this AGREEMENT or to any benefit to arise from the same.
No member, officer or employee of the City, or its designees or agents, no members of the governing body of
the City, and no other public official of the City who exercises any functions or responsibilities with respect to
the program during his/her tenure or for one year thereafter shall have any interest, direct or indirect, in any
contract or subcontract, or the proceeds thereof, for work to be performed in connection with the program assisted
under this AGREEMENT.
The assistance provided under this AGREEMENT shall not be used in the payment of any bonus or commission
UUNDING AGREEMENT Page V
for the purpose of obtaining approval of the application for such assistance, or approval of applications for
additional assistance, or any other approval or concurrence of required under this AGREEMENT, Title 1 of the
Housing and Community Development Act of 1974 or HUD regulations with respect thereto; provided, however,
that reasonable fees or bona fide technical, consultant, managerial or other such services other than actual
solicitation, are not hereby prohibited if otherwise eligible as program costs.
XII iWo(ifacration
This Agreement may only be modified by written amendment hereto, executed by both parties; however,
amendments which do not result in substantial or functional change to the original intent of the Agreement and
do not cause an increase to the maximum Agreement payable under this Agreement shall be deemed "minor
amendments" and may be agreed to in writing between the GNRM and the City Manager.
XIII. Insurance
Unless modified in writing by City's Risk Manager, GNRM shall maintain the following noted
insurance during the duration of the Agreement:
Coverage shall be at least as broad as:
A. Insurance Services Office form number CG -0001, Commercial General Liability
Insurance, in an amount not less than $1,000,000 per occurrence and $2,000,000
general aggregate for bodily injury, personal injury and property damage;
B. Insurance Services Office form number CA -0001 (Ed. 1/87), Comprehensive
Automobile Liability Insurance, which provides for total limits of not less than
$1,000,000 combined single limits per accident applicable to all owned, non -
owned and hired vehicles;
C. Statutory Workers' Compensation required by the Labor Code of the State of
California and Employers' Liability Insurance in an amount not less than
$1,000,000 per occurrence. Both the Workers' Compensation and Employers'
Liability policies shall contain the insurer's waiver of subrogation in favor of City,
its elected officials, officers, employees, agents and volunteers;
D. The City does not accept insurance certificates or endorsements with the wording
"but only in the event of a named insured's sole negligence" or any other verbiage
limiting the insured's insurance responsibility.
E. Any deductibles or self-insured retentions must be declared to and approved by
City. At the option of the City, either: the insurer shall reduce or eliminate such
deductibles or self-insured retentions as respects the City, its elected officials,
officers, employees, agents and volunteers; or the GNRM shall procure a bond
guaranteeing payment of losses and related investigations, claims administration
FUNDING AGREEMENT Y—age a
and defense expenses.
F. The General Liability shall contain or be endorsed to contain the following
provisions:
i. City, its elected officials, officers, employees, and agents are to be covered as
additional insured as respects liability arising out of work or operations
performed by or on behalf of GNRM; premises owned, leased or used by
GNRM; or automobiles owned, leased, hired or borrowed by GNRM. The
coverage shall contain no special limitations on the scope of protection afforded
to City, its elected officials, officers, employees, agents and volunteers.
ii. The insurance coverage of GNRM shall be primary insurance as respects City,
its elected officials, officers, employees, agents and volunteers. Any insurance
or self-insurance maintained by City, its elected officials, officers, employees,
agents and volunteers, shall be in excess of GNRMs insurance and shall not
contribute with it.
iii. Coverage shall state that the insurance of GNRM shall apply separately to each
insured against whom claim is made or suit is brought, except with respect to the
limits of the insurer's liability.
iv. Each insurance policy required by this Agreement shall be endorsed to state that
coverage shall not be canceled except after thirty (30) calendar days' prior
written notice has been given to City. In addition, GNRM agrees that it shall not
reduce its coverage or limits on any such policy except after thirty (30) calendar
days' prior written notice has been given to City.
G. Insurance is to be placed with insurers with a current A.M. Best's rating of no less than
A -VII.
H. GNRM shall designate the City of Redding as a Certificate Holder of the insurance.
GNRM shall furnish City with certificates of insurance and original endorsements
affecting the coverages required by this clause. Certificates and endorsements shall be
furnished to: Risk Management Department, City of Redding, 777 Cypress Avenue,
Redding, CA 96001. The certificates and endorsements for each insurance policy are to
be signed by a person authorized by the insurer to bind coverage on its behalf All
endorsements are to be received and approved by the City's Risk Manager prior to the
commencement of agreed upon services. City may withhold payments to GNRM if
adequate certificates of insurance and endorsements required have not been provided, or
not been provided in a timely manner.
The requirements as to the types and limits of insurance coverage to be maintained by
GNRM as required by Section 5 of this Agreement, and any approval of said insurance by
City, are not intended to and will not in any marmer limit or qualify the liabilities and
obligations otherwise assumed by GNRM pursuant to this Agreement, including, without
FUNDING E
limitation, provisions concerning indemnification.
If any policy of insurance required by this Section is a "claims made" policy, pursuant to
Code of Civil Procedure § 342 and Government Code § 945.6, GNRM shall keep said
insurance in effect for a period of eighteen (18) months after the termination of this
Agreement.
K. If any damage, including death, personal injury or property damage, occurs in connection
with the performance of this Agreement, GNRM shall immediately notify City's Risk Manager by
telephone at (530) 225-4068. No later than three (3) calendar days after the event, GNRM shall submit
a written report to City's Risk Manager containing the following information, as applicable: 1) name
and address of injured or deceased person(s); 2) name and address of witnesses; 3) name and address
of GNRMs insurance company; and 4) a detailed description of the damage and whether any City
property was involved.
FUNDING
D aw Page 9
IN WITNESS WHEREOF, The City and GNRM have executed this Agreement on the respective dates set
forth below:
Date:
City of Redding, a municipal corporation
By: Tenessa Audette, MAYOR
ATTEST: APPROVED AS TO FORM:
By:Sharlene Tipton, By: Christian M. Curtis, CITY ATTORNEY
CITY CLERK
The Good News Rescue fission, a California Nonprofit
,ctor
EXHIBIT A
o f, 1
GNRM shall provide all necessary infrastructure to facilitate the EHS including, but not limited to,
grading, sanitary sewer, electrical, water, and ADA path of travel, in accordance with City
ordinances 2637 and 2638 and the EHS Site Guidelines.
GNRM will oversee the project. Funds will be used for construction costs associated with this
improvement. Design and construction work not undertaken by City staff will be completed by a
licensed contractor selected through a competitive bid process as required by City Purchasing
policies and procedures and in compliance with Section IX of this AGREEMENT. Project
activities must comply with the Terms and Conditions outlined in this Scope of Work.
Terms and Conditions
GNRM shall be responsible for the following:
1. Coordinating the design of the improvements with the City's Housing Division and obtaining
the applicable permits (if any),-
2.
ny);
2. Compliance with federal and state ADA regulations;
3. Inclusion of HOUSING DIVISION staff in the bid process and submission of the selected bid
proposal to the HOUSING DIVISION;
4. Submission of applicable documentation to the HOUSING DIVISION project coordinator
prior to the disbursement of funds;
5. Obtaining the HOUSING DIVISION's approval on expenditures paid with City Funds,
including but not limited to, materials and contract or construction progress payments prior
to receiving reimbursement for those expenditures;
6. Timely expenditure of Funds for reimbursement of eligible expenses covered by the terms
of this AGREEMENT;
7. GNRM will be responsible for project costs not covered by the terms of this AGREEMENT.
Timeline
It is anticipated that the design and construction elements of this project will be completed within
the 2023-24 program year. In order to meet program regulations regarding timeliness of
expenditures, all funds must be expended on or before June 30, 2024. Requests for modification
to this Scope of Work, including an extension to the project completion timeline, may be requested
for review by contacting the HOUSING DIVISION.
A-1
Exhibit .;
" traywanx
Action
Qualification
1.
GNRM executes Funding Agreement
Prior to City Execution of Agreement
2.
City executes Agreement
-After GNRM execution of Ageement.
3.
GNRM submits certificates of Insurance
Prior to Construction Starts
4.
GNRM Submits Evidence of Other Financing
Prior to Notice of Proceed Issuance
5.
City Reviews Other Financing Commitments
Prior to Notice of Proceed Issuance
6.
GNRM submits Final Project Budget and
Final Sources and Uses to the City
Prior to Notice of Proceed Issuance
7.
City reviews the Final Plans and Final Project
Budget
Prior to Notice of Proceed Issuance
&
GNRM requests Notice to Proceed for
construction of improvements from City
No later than ten (10) days following approval of
The Project Budget.
9.
City notifies GNRM to proceed with
construction of the improvements
No later than fourteen (14) days following City
receipt of Notice to Proceed
10.
GNRM issues Notice to Proceed to General
Contractor
No later than fourteen (14) days following City
notice to proceed
11.
GNRM commences improvements
No later than fourteen (14) days following GNRM
notification to General Contractor to proceed
12.
GNRM completes improvements and obtains
Certificate of Occupancy
No later than twenty-four (4) months following
issuance of Notice to Proceed to General Contractor
X:\Redev\3 - HCD WORKING FILES\Emergency Shelter Cabins\ Sites\GNRM\Agreements and Contracts\Funding
Agreement_GNRM_DRAFTDB
A-2
eimvmi=&
0